I recommend the House of Hearing for a friendly and highly professional audiology service. (Edinburgh branch, Stuart.) This was my first ever hearing test, having been referred by a friend who is a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Attended an appt in Edinburgh with my 91yr old dad for wax removal which other establishments cdnt help with. Sarah was absolutely superb. So caring, persistent and gentle with dad. Her persistenc... See more
Company replied
Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hear... See more
Company replied
Hearing restored! Just had a really good science based consultation with Stuart at House of Hearing and after tests the changes he made are wonderful. As an optometrist I knew to head direct to a st... See more
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, Scotland, United Kingdom
- 0131 220 1220
4.9
Excellent
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Relaxed environment
Everything was explained before and during procedure. Everyone was friendly from start to finish.
October 7, 2024
Reply from House of Hearing - Edinburgh
Thank you for your kind review. ^CW
Sarah absolutely superb
Attended an appt in Edinburgh with my 91yr old dad for wax removal which other establishments cdnt help with.
Sarah was absolutely superb. So caring, persistent and gentle with dad.
Her persistence absolutely won as managed to clear both ears of very stubborn wax due to very narrow ear canal.
Can't thank or rate Sarah enough from George and the family...no constant shouting now x
October 4, 2024
Unprompted review
Reply from House of Hearing - Edinburgh
Hi Janis, thank you for leaving this lovely review for Sarah and the team in Edinburgh. We're so glad to hear that we managed to help your dad and we look forward to hearing from you again soon. ^CW
Reply from House of Hearing - Edinburgh
Thank you for your review, Denise. ^CW
Very helpful advice
Very helpful advice. Lovely friendly girl who removed wax. Gavin made me feel at ease and spoke clearly when letting know about hearing test.
August 22, 2024
Reply from House of Hearing - Edinburgh
Thank you for your lovely review, Joanna. We hope to see you in clinic again soon. ^CW
I found Louise to be very knowledgeable…
I found Louise to be very knowledgeable and helpful. All the staff were welcoming. As a doctor with 40 years in NHS,Louise was much more helpful than what I'm accustomed to. All very thoughtful
September 10, 2024
Unprompted review
Reply from House of Hearing - Edinburgh
Thank you for your lovely review. We're glad that we could provide you with the right support and we look forward to seeing you again soon. ^CW
Very professional and efficient…
Very professional and efficient service. In pleasant surroundings.
August 14, 2024
Reply from House of Hearing - Edinburgh
Thanks for your lovely review, Ida. ^CW
Very professional
Very professional, knowledgeable and approachable staff. A positive experience all round.
September 10, 2024
Reply from House of Hearing - Edinburgh
Thank you for your kind review. ^CW
Speedy and effective treatment.
August 27, 2024
Reply from House of Hearing - Edinburgh
Thank you for your review, Elizabeth. ^CW
Ear wax removal
I attended the House of Hearing to have ear wax removed and I could not fault either the procedure or the staff which is why I am giving them five stars.
September 12, 2024
Reply from House of Hearing - Edinburgh
Thank you for your lovely review. We're glad that we were able to help. ^CW
An excellent service with friendly
An excellent service with friendly, helpful and professional staff.
August 16, 2024
Reply from House of Hearing - Edinburgh
Thank you for your kind review of the team in Edinburgh. ^CW
Great service
Great flexibility on appointments and a good price …had to get some secondary prints but again great flexibility on appointments ….
September 2, 2024
Reply from House of Hearing - Edinburgh
Thank you for leaving a kind review, Brian. We're glad we were able to help and we look forward to seeing you again soon. ^CW
Free service for Seniors
Free service for Seniors.
Very easy to find. No long wait before my appointment. Young lady was very nice and explained everything very clearly. I would certainly recommend it to friends.
September 10, 2024
Reply from House of Hearing - Edinburgh
Thank you for your kind review, Anne. We look forward to seeing you again soon. ^CW
Booked ear wax removal for both ears as…
Booked ear wax removal for both ears as I thought they were blocked one ear on examination was totally clear the other minor wax whole thing took less than 2 mins charges £80
September 6, 2024
Reply from House of Hearing - Edinburgh
Thank you for your kind review, John. We're glad to hear that you had a positive experience with us. ^CW
Reply from House of Hearing - Edinburgh
Thank you for your kind review, Deborah. ^CW
The empathy of the audiologist
The sincerity of the audiologist, so helpful.
No waiting.
September 13, 2024
Reply from House of Hearing - Edinburgh
Thank you for leaving us a positive review, Margaret. We're glad you had a positive experience with us in Edinburgh and we look forward to seeing you again soon. ^CW
No hard sell
No hard sell, competent professional who was patient, kindly and provided an excellent service. Thank you
September 13, 2024
Reply from House of Hearing - Edinburgh
Hi Carole, thank you for your review. I'm glad that you had a positive experience with us in Edinburgh and we look forward to seeing you again soon. ^CW
Good service and pleasant staff
August 30, 2024
Reply from House of Hearing - Edinburgh
Thank you for your positive review. We look forward to seeing you in our clinic again soon. ^CW
Met with a lovely girl who was very…
Met with a lovely girl who was very helpful and understanding.
September 3, 2024
Reply from House of Hearing - Edinburgh
Thank you for leaving a kind review, Chris. We're glad you had a positive experience with us in Edinburgh and we look forward to seeing you in clinic again soon. ^CW
There was plenty of time to ask…
There was plenty of time to ask questions and advice.
August 15, 2024
Reply from House of Hearing - Edinburgh
We're glad you had a positive experience with us. Thank you for leaving a lovely review and we look forward to seeing you in clinic again soon. ^CW
Reply from House of Hearing - Edinburgh
Thank you for your lovely review, Graham. We look forward to seeing you in clinic again soon! ^CW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.