Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
I was informed of House of Hearing in Ashton by a close friend who was very pleased with the help he had received. Booking an appointment was easy & I am so glad I did. The staff were al... See more
Company details
Written by the company
Your local premier independent dispenser of hearing instruments & audiological services. We have clinics located in Alderley Edge, Edinburgh, Galashiels, Morpeth, Perth, St Andrews & Stockton Heath
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
463 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and knowledgeable staff
The reception staff are very efficient and friendly. Stuart is a great audiologist. Professional knowledgeable and very friendly. Have no problem highly recommending their services.
May 20, 2025
Reply from House of Hearing
Thank you for your lovely review, Jane. We hope to see you in clinic again soon! ^CW
I was purchasing the repeat service of…Ear wax removal
I was purchasing the repeat service of “ear wax removal”
As on previous occasions the Staff were delightful and made me totally at ease during the procedure
May 6, 2025
Reply from House of Hearing
Thank you for your kind review, Elaine! We look forward to seeing you in clinic again soon. ^CW
Highly efficient treatment with…
Highly efficient treatment with kindness and consideration
May 23, 2025
Reply from House of Hearing
Thank you for your kind review, Richard. ^CW
A Centenarian's Pursuit of Hearing
I accompanied my father - who will be 100 in a few months' time - to his hearing test appointment. We met Kyle, who was extremely patient, helpful and constructive. Both in respect of the tests he carried out and during our discussion of what next steps and future product options might be.
His considered approach (no indication of a hard sell!) was much appreciated. We have confidence in this company and will continue to rely upon this its services.
May 21, 2025
Reply from House of Hearing
Thank you for your lovely review, Trudy! I'm so glad to hear that your father was able to find the right support with Kyle in St Andrews, and we look forward to seeing you both in clinic again soon! ^CW
Reply from House of Hearing
Thank you for your lovely review, Elspeth! ^CW
A genuine 5 star rating.
A genuine 5 star rating.
Philip is an excellent practitioner. He is very friendly and personable, reassuringly competent, doesn't try to sell you anything you don't want and generally conveys a relaxed professionalism which I found very helpful.
A totally different and infinitely better experience than the 'High Street' option I had previously tried. I'd highly recommend him and his practice in St Andrews.
June 9, 2025
Reply from House of Hearing
Thank you for your wonderful review, Michael. We're glad to hear that you had a positive experience with Phillip in St Andrews and that he managed to find you the right solution. We'll pass your comments along to Phillip! ^CW
Bless this House!
I went worrying I might have damaged my ears by poking with a cotton bud. I was quickly reassured and was given suction treatment for the removal of wax.
Mara was kind and took time to explain procedures; it was money well spent and I will have no hesitation in consulting H of H in future.
May 19, 2025
Reply from House of Hearing
Thank you for your lovely review, Iain! I'm glad to hear that Mara was able to look after you and that you're finally enjoying some relief from your blocked ears. We look forward to seeing you in clinic again soon! ^CW
consistently good advice and service
June 5, 2025
Reply from House of Hearing
Thank you for your kind review, David! ^CW
Daniel made it great
June 8, 2025
Reply from House of Hearing
Thank you for your review, Sylvia! We'll pass on your kind comment to Daniel! ^CW
Reply from House of Hearing
Thank you for your review, Emily. ^CW
Reply from House of Hearing
Thank you for your review, Geoffrey! ^CW
Beverley always goes above and beyond…
Beverley always goes above and beyond to help my mum and is so patient with her.
May 27, 2025
Reply from House of Hearing
Thank you for your lovely review, Kirsty! We're glad to hear that we could offer your mum the right support. ^CW
Excellent care was provided
Excellent care was provided. The Nurse was very gentle and patient with me. Having suffered from many painful ear procedures in the past, I was a little nervous.
May 20, 2025
Reply from House of Hearing
Thank you for your review, Nicki. I'm glad to hear that our Clinical Ear Care team were able to put you at ease. We look forward to seeing you again in clinic soon. ^CW
Everyone was very friendly and…
Everyone was very friendly and supportive. I really felt I was being extremely well treated. Thank you
June 6, 2025
Reply from House of Hearing
Thank you for your kind review, Margaret! ^CW
Reply from House of Hearing
Thank you for your review. We look forward to seeing you in clinic again soon! ^CW
Always welcoming, always helpful
Always welcoming, always efficien, always helpful and able to solve the problem
June 6, 2025
Reply from House of Hearing
Thank you for your lovely review, Bea. We look forward to seeing you again soon. ^CW
Reply from House of Hearing
Thank you for your review, John. We look forward to seeing you again soon. ^CW
Very good experience
Very good experience. The nurse, a very pleasant lady, explained everything before and during the procedure and about the necessary aftercare too.
Would recommend.
May 26, 2025
Reply from House of Hearing
Thank you for your lovely review, Catherine. I'm glad to hear that we put you at ease and that the team looked after you. We look forward to seeing you in clinic again soon! ^CW
Good professional service.
May 19, 2025
Reply from House of Hearing
Thank you for your lovely review, Jeremy! ^CW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.