Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
I was informed of House of Hearing in Ashton by a close friend who was very pleased with the help he had received. Booking an appointment was easy & I am so glad I did. The staff were al... See more
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Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent company
Excellent company. Not pushy......no pressure sales talk...just good service with good attitudes. Can highly recommend .
November 22, 2024
Reply from House of Hearing
Thank you for your review, Kate. We're glad that you had a positive experience with us in Edinburgh. We look forward to seeing you in clinic again soon! ^CW
Very simple and easy testing process
This was my first hearing test so i did not know what to expect. Turned out to be a relaxed and easy appointment. The audiologist I saw (Connor) was very informed and explained everything in understandable terms.
November 21, 2024
Reply from House of Hearing
Thank you for you're review, Annie. We're glad to hear that Connor was able to offer you the right level of support. ^CW
Kind and efficient staff.
Felt very well looked after by the girls at House of Hearing St Andrews. They were great with my 84 yr old Mum who has dementia. A good experience and wouldn't hesitate to take Mum there again.
November 7, 2024
Reply from House of Hearing
Thank you for your review, Isabelle. We're glad to hear that we were able to offer your mother the right level of support. ^CW
Great Staff made you feel very relaxed
November 5, 2024
Reply from House of Hearing
Thank you for your review, John! ^CW
I was able to get a quick appointment
I was able to get a quick appointment. Staff friendly and extremely helpful. Would highly recommend.
October 24, 2024
Reply from House of Hearing
Thank you for your review! ^CW
Feedback
I have found all the staff at the Galashiels Branch extremely helpful when I have had a problem. I would like to compliment them on their excellent customer service.
November 12, 2024
Reply from House of Hearing
Thank you for your review, George. We're glad to hear that we were able to offer you the right level of support in Galashiels! ^CW
Very well explained consulting and came…
Very well explained consulting and came away with demo pair of hearing aids
November 19, 2024
Reply from House of Hearing
Thank you for your kind review, Paul. ^CW
Reply from House of Hearing
Thank you for your review, Diane! ^CW
Job well done.
SEEN ON TIME BY A NURSE PROFESSIONAL WHO WAS CLEARLY CAPABLE AND HELPFUL AND INFORMATIVE.
November 20, 2024
Reply from House of Hearing
Thank you for your review! ^CW
All staff seemed helpful friendly and…
All staff seemed helpful friendly and knowledgeable.
November 20, 2024
Reply from House of Hearing
Thank you for your review, George! ^CW
Reply from House of Hearing
Thank you for your review! ^CW
My bus was late & the next one was going to…
My bus was late & the next was going to make me late for my appointment. The staff member, to whom I spoke, was very reassuring and said that, if I wasn’t too late, they would hope to carry out the full procedure. This is what they did. Throughout it, I was kept informed of what was happening and the lady was very cheery. It was, surprisingly, quite enjoyable.
The NHS nurse, who referred me, explained that she did not have the equipment to perform this procedure and was very concerned that what she could do would increase my dizziness. I am very grateful that House of Hearing has offered this free service for those to whom it would not, otherwise, have been available. Thank you!
November 21, 2024
Reply from House of Hearing
Thank you for your wonderful review, Elaine. We're glad to hear that the team in Galashiels was able to support you and we look forward to seeing you in clinic again soon. ^CW
Reply from House of Hearing
Thank you for your review, John! We look forward to seeing you in our Galashiels clinic again soon. ^CW
Reply from House of Hearing
Thank you for your review. I'm glad to hear that we were able to offer you the right support. ^CW
Would highly recommend
Would highly recommend. David was friendly & professional, the hearing examination was thorough & results clearly explained. I am very happy with the hearing aids I purchased & the after sales service is very good. I’m very glad I changed to the House of Hearing.
November 26, 2024
Reply from House of Hearing
Thank you for your review, Rachel. We're glad we were able to offer you the right support and we look forward to seeing you in clinic again soon. ^CW
Didn’t take long to dewar my ears
October 17, 2024
Reply from House of Hearing
Thank you for your review, William! ^CW
Reply from House of Hearing
Thank you for your review, Elizabeth. I'm glad we were able to help. ^CW
Removed ear wax after 3 unsuccessful…
Removed ear wax after 3 unsuccessful attempts elsewhere.
November 13, 2024
Reply from House of Hearing
Thank you for your review, Eileen. We look forward to seeing you in clinic again soon! ^CW
Solved my hearing problem
Solved my hearing problem - very impressed with the experience and with the efficient and friendly service
November 7, 2024
Reply from House of Hearing
Thank you for your review, Ron. ^CW
Excellent treatment
The practitioner treating my ear wax was very attentive ...and persistent in the face of some stubborn ear wax deep in my left side..
Going back in a week for her to check for any infection or other issues..
November 21, 2024
Reply from House of Hearing
Thank you for your review, Paul. I'm glad to hear that we were able to help and we look forward to welcoming you back at your next appointment! ^CW
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