House of Hearing Reviews 

466
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and clear explanations, making them feel welcome and at ease during their visits. Many highlight the exceptional customer service, noting staff go above and beyond to provide support and address individual needs effectively. The service provided is frequently described as brilliant and effective, with people experiencing significant improvements in their hearing and daily lives. Reviewers appreciate the thorough and painless procedures, coupled with high-quality products and excellent aftercare, contributing to a first-class overall experience.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, care, and helpfulness of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the straightforward and... See more

Product

Reviewers express satisfaction with the product, particularly hearing aids, noting significant improvements... See more

User experience

Customers had positive experiences with the user experience, with many describing the procedures as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

Rated 5 out of 5 stars

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more

Company replied

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

Rated 5 out of 5 stars

I was informed of House of Hearing in Ashton by a close friend who was very pleased with the help he had received. Booking an appointment was easy & I am so glad I did. The staff were al... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(466)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient service

I needed an ear syringe as I had a blockage in one ear. Despite not being a regular customer I managed to get an appointment at short notice. The staff were excellent and cleared the blockage very successfully.

October 23, 2024
House of Hearing logo

Reply from House of Hearing

Thank you for your kind review, John. I'm glad to hear that we were able to offer the right support and give you some relief from your blocked ears. We look forward to seeing you in our Perth clinic again soon! ^CW

Rated 5 out of 5 stars

Friendly staff

Friendly, welcoming staff, very helpful and thorough

November 25, 2024
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Reply from House of Hearing

Thank you for your wonderful review, Alison! ^CW

Rated 5 out of 5 stars

Professional services

Professional and friendly technician. Very pleasant environment.

October 31, 2024
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Reply from House of Hearing

Thank you Christine, we're glad we were able to offer you the right support! ^CW

Rated 5 out of 5 stars

Very helpful to a very anxious tourist

I was a very anxious tourist whose hearing aid broke. I turned up unannounced and they were able to fix it ( replace the receiver within 20 mins) I was incredibly grateful.

October 15, 2024
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Reply from House of Hearing

Thank you for your kind review, Julie. I'm sorry to hear this happened but I'm glad we were able to provide the right help to assist you while you were visiting Edinburgh! ^CW

Rated 5 out of 5 stars

Hearing Consultation…

After a couple of years struggling with hearing aids that were not helping my hearing loss I decided to go to House of Hearing in Edinburgh. My audiologist, Stuart Lyness, could not have been more helpful. The treatment and information given was excellent and really helped me. It was really useful for my wife too as she was able to experience what my hearing loss sounds like so gave her a better understanding of what it’s like. Looking forward to having better hearing in a couple of weeks.

November 25, 2024
Unprompted review
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Reply from House of Hearing

Thank you for your lovely review. We're glad Stuart was able to support you on your visit and we look forward to continue supporting you on your hearing journey with us. ^CW

Rated 5 out of 5 stars

This was the best audiology experience…

This was the best audiology experience I have had in the 15 years that I have needed hearing aids. There was no pressure to buy a new pair of hearing aids, they are providing a service package for the hearing aids I already have, which just needed adjusting. Every other place I have tried simply refused to provide this type of service and just wanted to sell me a new pair (not cheap). I was made to feel welcome with everything being explained. When I do need new hearing aids there is only one place I shall be visiting! I cannot recommend highly enough.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and clear information

Helpful and clear information. Very helpful professional staff

November 15, 2024
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Peter. We look forward to seeing you in clinic again soon. ^CW

Rated 1 out of 5 stars

I attended House of Hearing having been…

I attended House of Hearing having been advised by the NHS Audio Department in Lauriston Place, Edinburgh, that it was necessary for ear wax to be removed. After examination, I was told there was no need for ear wax to be removed. I was taken aback but accepted the situation though dissatisfied with the outcome.

September 19, 2024
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Reply from House of Hearing

Thank you for taking the time to share your feedback, Robert. We’re sorry to hear you weren’t satisfied with your recent visit. At House of Hearing, our top priority is always to provide the highest standard of clinical care based on each individual’s needs, and we aim to avoid unnecessary treatments whenever possible.

When our specialists examined you, they determined that your ears did not have any excess wax buildup that would benefit from removal. While we understand this may have been unexpected, based on previous advice you had received, our goal is to offer the most appropriate care for each patient’s specific situation.

If you have any concerns or feel you’d benefit from further assistance, please don’t hesitate to reach out to us directly. We would be more than happy to discuss this further to ensure you feel fully supported. ^CW

Rated 5 out of 5 stars

Great practitioner

My appointment was in Barnet with Mary Levy. First time I've had micro suction. Mary explained process. It was quick. Not unpleasant. Mary was lovely

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Professional, friendly, and helpful

October 21, 2024
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Reply from House of Hearing

Thank you for your lovely review. ^CW

Rated 5 out of 5 stars

Highly recommended!

Excellent service from Ashley and the team at Lichfield Branch. Ashley was very honest and extremely knowledgeable and was able to offer expert advice in choosing the right hearing aids for my mum.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

I have restricted mobility and in…

I have restricted mobility and in communications before my treatment great consideration was taken to ensure access to the clinic was achievable. The young lady who carried out the procedure was friendly and informative.

October 1, 2024
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Reply from House of Hearing

Thank you for leaving us a thoughtful review of your experience in our Edinburgh clinic. We're glad we were able to support you and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

When I was on vacation in Edinburgh…

When I was on vacation in Edinburgh tracing my Scottish roots, I needed urgent help for my hearing aid. Both the receptionist and the audiologist could not have been more helpful. A deeply buried dome and wax filter were retrieved and replaced all at no charge. I was overwhelmed with appreciation. I wish I could say the same would happen in the USA. Thank you to both of you. I apologize for forgetting your names.

October 18, 2024
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your kind review, Marianne. We're so glad to hear that we were able to offer you the right level of support. Wishing you well on all your future travels and we hope to see you again in the future. ^CW

Rated 5 out of 5 stars

House of Caring

I was treated professionally but with kindness and care.

October 1, 2024
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Reply from House of Hearing

Thank you for your kind review. ^CW

Rated 5 out of 5 stars

Very good service claire was excellent…

Very good service claire was excellent and friendly and got ears done quickly and very pleased afterwards thanks again and very much appreciated

September 27, 2024
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Reply from House of Hearing

Thank you for your review, Garry. We look forward to seeing you again in our Galashiels clinic soon! ^CW

Rated 5 out of 5 stars

Was well attended too and the nurse was…

Was well attended too and the nurse was caring and gentle. Getting the suction made such a difference and enabled me to enjoy my holiday.

Keep up the good work!!

September 16, 2024
House of Hearing logo

Reply from House of Hearing

Thank you for your review, Judith. ^CW

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