Should be zero stars if available. Ordered track ballast on 10/06/24, but nothing was heard, several follow-up emails, and still nothing. Now appear to have ceased trading (I wonder why...). I was... See more
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I ordered three packets of Pola Glue in April and paid by Credit card. Nothing has ever been sent and no refund offered. I have sent numerous e-mails asking what is happening but get no reply. I woul... See more
The governor is clearly passionate about his company...and when I explained his website was difficult he explained his enormous, and ever increasing stock made an ongoing challenge to his ongoing... See more
Company replied
Despite being out of stock with the supplier, my order was fulfilled in reasonable time, especially as it came from mainland Europe. If there’s something I would have liked is some feedback regarding... See more
Company replied
Company details
Written by the company
Welcome to House of Hobbies. We are a small business selling model railway, scale model and RC kits plus all the accessories, paints and tools you need to create your miniature worlds. We stock all of the normal UK brands and try to specialize in the European and US brands too so if you after something for your model railroad or a new addition to your fleet of kits then please do come inside and take a look. **We hit a huge growth patch late in 2023 which caused issues with our service levels and we are working hard to implement changes to prevent them happening again. Better to be honest and own the mistake than hide away** Please do look at our reviews both good and bad and remember that less than 5% of happy customers actually leave reviews but we certainly do make mistakes and naturally get flagged on here for them. I guess we are saying look at the bigger picture and remember that none of us get up of a morning actively wanting to upset our customers. Thanks and welcome to the family. Martin
Contact info
Unit F, Platts Lane Industrial Estate, L40 7TP, Ormskirk, United Kingdom
- 01704643513
- sales@houseofhobbies.co.uk
- houseofhobbies.co.uk
2.6
Poor
625 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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after posting a review last week house…Joy at last
after posting a review last week house of hobbies came good. received my item today(15/04/24).Well done house of hobbies but it shouldn't take a bad review to get a result. keep customers informed as to what is happening with the order.
April 15, 2024
Unprompted review
Reply from House of hobbies
Apologies for the poor service that you have received. We have been hit with some terrible issues meaning staff shortages plus I have been very ill myself. As a result, the orders have been delayed and due to the sheer volume of calls and emails they have not been dealt with. A response does only take a few minutes but when it’s 200 responses a day that is a lot of minutes and everything just feels worse.
I do understand the frustration of any customer not being able to get through and can only be thankful that only a small percentage of our customers have resorted to negative reviews which don’t help the situation at all.
The error is certainly ours and we are almost over the hill and back to normal so I would urge any potential customer reading this to look at the positive reviews and remember that I never wake up actively wanting to upset customers and ruin my business, but hard times can affect all of us.
Anyone that can empathise with situation and is happy to remove their review after reading this would also have my utmost respect and appreciation as moving forward the damage left on here only causes harm and we are striving to be one of the few model shops left offering a good service.
Ordered On the 23rd March 7-14 days…
Ordered Kadee couplings spent over £100 on the 23rd March.
7-14 days they say, they arrived 15th April it took 23days over 3 weeks.
Would not recommend or use again.
March 23, 2024
Reply from House of hobbies
Apologies for the poor service that you have received. We have been hit with some terrible issues meaning staff shortages plus I have been very ill myself. As a result, the orders have been delayed and due to the sheer volume of calls and emails they have not been dealt with. A response does only take a few minutes but when it’s 200 responses a day that is a lot of minutes and everything just feels worse.
I do understand the frustration of any customer not being able to get through and can only be thankful that only a small percentage of our customers have resorted to negative reviews which don’t help the situation at all.
The error is certainly ours and we are almost over the hill and back to normal so I would urge any potential customer reading this to look at the positive reviews and remember that I never wake up actively wanting to upset customers and ruin my business, but hard times can affect all of us.
Anyone that can empathise with situation and is happy to remove their review after reading this would also have my utmost respect and appreciation as moving forward the damage left on here only causes harm and we are striving to be one of the few model shops left offering a good service.
Despite being out of stock with the…
Despite being out of stock with the supplier, my order was fulfilled in reasonable time, especially as it came from mainland Europe. If there’s something I would have liked is some feedback regarding the status of my order. I will definitely use House of Hobbies UK in future.
March 22, 2024
Reply from House of hobbies
Thanks for teh review
I ordered and paid for a Tamiya RC kit…
I ordered and paid for a Tamiya RC kit on the 20th March 2024. Other than the original email confirming the order, I have had no communication or delivery for over 3 weeks. Subsequently I'm £184 down with little recourse other than to chase the money through PayPal. Do not buy from this site, absolute charlatans.
April 12, 2024
Unprompted review
Atlas Beginners Guide to HO model railroading
Took a while for the book to arrive, but very pleased when it did
March 20, 2024
Great product at a good price
Great product at a good price. Slow delivery took 8 days to arrive.
March 19, 2024
Very efficient polite and they do what…
Very efficient polite and they do what they say
March 19, 2024
International order no response
We ordered from australia on 8/3/24, woodland scenic scene, emailed x 3 no response, tried to phone tonight, says phone not even connected, if no response to this, will put in a claim through bank to have $$ refunded, very slack, it's over $1000 AUD we spent, please tell us product on way answer emails pls
April 9, 2024
Unprompted review
Ordered but received nothing!
Ordered Model & paid for it via Pay Pal. 2 weeks later I had not received item. So cancelled after trying unsuccessfully to contact House of Hobbies by email & phone.
Have received full refund from Pay Pal
Will not use House of Hobbies again
March 18, 2024
got my money but not got order it was…
got my money but not got order it was ordered on 23 march my name is jacqueline turner
March 23, 2024
The item I ordered has not arrived.
March 25, 2024
Buyer Beware
Still awaiting the order from over 2 weeks ago. No response from the company to emails or phone calls.
Now 13th of April & still nothing. Dispute opended with vendor.
March 22, 2024
Recommended
Ordering was easy and I received it within a week. Just what I was looking for and it was at a good price.
March 22, 2024
Reply from House of hobbies
Thanks for the positive review
Reply from House of hobbies
Thanks Geoff
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