I purchased a suitcase from House of Luggage via Amazon at the start of August. It arrived quickly and was of good quality. My first holiday using the case was at the end of September. Unfor... See more
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The case is small in size but it has little pockets for bits and pieces eg passport. The four wheels make it really easy to wheel. Exactly what we were looking for as airlines are only accepting incr... See more
Amazing service! Ordered a medium suitcase for my daughter. Had normal delivery and it arrived the very next day! Comms was fab and the suitcase was of high quality and exactly as described on the web... See more
Brillant such quick delivery- very well wrapped looks it’s a Christmas present so I haven’t opened it all up but looks very good quality thank you
Company details
Written by the company
We are a team of travel enthusiasts who are passionate about designing and creating high-quality suitcases that are both stylish and functional. Our mission is to help travellers around the world make their journeys more enjoyable and stress-free by providing them with the best possible suitcase options. Our story began with a simple idea: to create suitcases that would make travel easier and more enjoyable. We started with a small team of designers and engineers who worked tirelessly to develop a suitcase that was not only practical but also aesthetically pleasing. After months of research, testing, and collaboration, we finally created the perfect suitcase. Since then, we have continued to innovate and improve our products, always with the traveller’s needs in mind. We have expanded our product line to include a variety of suitcase sizes, styles, and colours, to cater to all types of travel and personal preferences. From carry-on to checked luggage, from hard-shell to soft-shell, we have it all. But we are more than just a suitcase brand. We are a community of travellers who share a love for exploration, adventure, and discovery. We believe that travel is not just about getting from point A to point B but also about the experiences, memories, and connections we make along the way. That's why we are committed to creating a positive impact on the world and promoting sustainable and responsible travel practices. Thank you for choosing our eCommerce store as your travel companion. We look forward to helping you make your next journey unforgettable. #EmpoweringTravelOneSuitcaseAtaTime
Contact info
Unit 5, 12 Billet Road, E17 5DN, London, United Kingdom
- 02085317465
- orders@houseofluggage.co.uk
- houseofluggage.co.uk
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No spare parts or assistance
I purchased a suitcase from House of Luggage via Amazon at the start of August. It arrived quickly and was of good quality.
My first holiday using the case was at the end of September.
Unfortunately a wheel got detached and ;ost in transit to Corfu. I did not report this at the time as I had read that House of Luggage had spares and presumed they would have replacement wheels.
I was wrong.
When I requested a replacement they told me they did not keep them.
They have been singularly unhelpful, refusing to give me any information as to where I can purchase a replacement. I cannot find one anywhere on the internet or from local retailers.
I now have a brand new suitcase which is unusable.
Luckily, I bought it through Amazon, who immediately offered me a full refund.
Well done Amazon. Poor show from House of Luggage
October 10, 2024
Unprompted review
Holidays!
Easy ordering online, delivery quick and left in safe place as requested. Item is just as expected, quality product and value for money.
November 20, 2023
Amazing service
Amazing service! Ordered a medium suitcase for my daughter. Had normal delivery and it arrived the very next day! Comms was fab and the suitcase was of high quality and exactly as described on the website. Thank you :)
November 17, 2023
Good quality
I have just purchased this item when it arrived I was impressed with the value for money and quality
October 23, 2023
Good service
October 26, 2023
Brillant such quick delivery- very well…
Brillant such quick delivery- very well wrapped looks it’s a Christmas present so I haven’t opened it all up but looks very good quality thank you
October 23, 2023
The suitcase is very good but delivery…
The suitcase is very good but delivery was a problem the first time. I was at home but the driver didn’t wait long enough for me to open the door. Finally received it 2 days later.
October 6, 2023
Good-looking and well-made
I was impressed with the speed of the order being processed. I had my suitcases in a few days, and I was happy with the delivery and the quality of the items. I have not used them yet, so can’t comment on the actual performance of the products. But they looked good and seemed great for the intended purpose.
September 7, 2023
Recommended but be careful with the dimensions
Using website, ordering and delivery were straightforward. The only thing are the bag dimensions. The length of the suitcase included the length of the wheels so it has a smaller capacity.
August 17, 2023
The suitcase that I exchanged for was…
The suitcase that I exchanged for was not available but the one I had chosen arrived quickly and is much better than the previous.
August 23, 2023
Great value for money
August 20, 2023
My cabin case didn’t have TSA lock…
My cabin case didn’t have TSA lock system so I couldn’t lock it or change combination. In the end bought a hold-all from M&S with a little TSA padlock which works very well.
I should really get a refund!!!
July 13, 2023
DELIVERY COMPANY NOT UP TO SCRATCH
Ordered my luggage and it said 3 business days delivery. The company despatched the same day (great), however the delivery company they use (DPD) delivered the suitcase to an empty office, left it outside in a city centre and obviously it was stolen. House of Luggage now say it will take 10 days to do an investigation, meanwhile they have my cash and I have no luggage, surely they should have sent a replacement to me and then done the investigation via DPD -
July 13, 2023
Delivered on time and in good condition…
Delivered on time and in good condition lovely case very pleased with it thankyou
July 2, 2023
As described and fast delivery
May 28, 2023
Delivered on time and I love colour
Delivered on time and I love colour, true to description
May 24, 2023
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