Not only do they stock a huge range of high quality wines, deliver them carefully and quickly, their customer service is simply outstanding! Helpful, knowledgeable, professional and above all fri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... See more
Company replied
I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... See more
Company replied
My first experience buying wine through the House of Townend and it was superb. From ordering to delivery was only three days and the wine was left exactly where I had specified. Fantastic service and... See more
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Company details
Information provided by various external sources
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contact info
Melton West Business Park,, HU14 3BQ, Hull, United Kingdom
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4.8
Excellent
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was straightforward and the…
Ordering was straightforward and the delivery arrived with impressive speed.
December 23, 2025
Unprompted review
Reply from House of Townend
Thank you, Paul. We hope to see you again soon!
Reply from House of Townend
Thank you Karen, much appreciated!
Reply from House of Townend
Thank you, Carol. We hope to see you soon.
User friendly website
User friendly website. Delivery prompt and on time and excellent wine.
November 26, 2025
Reply from House of Townend
Thank you, Pat! We hope to see you again soon.
Reply from House of Townend
Thank you Mr and Mrs Wild!
Reply from House of Townend
Thank you, Michael. We hope to see you again soon.
Quick no fuss ordering and extremely…
Quick no fuss ordering and extremely prompt delivery
October 30, 2025
Reply from House of Townend
Thank you, Phil. We hope to see you again soon!
Impressive service
I recently posted a review which gave only 1 star as we we had not received our order . I’m happy to say that Townend have been in touch and resolved our issue . Excellent service from Liz and your team . Thank you .
November 11, 2025
Unprompted review
Reply from House of Townend
Hi Mrs Henderson. We are pleased to hear that the issue has been rectified. Please do contact us on 01482 638888 if there are any further delivery issues with your replacement order.
Did what they promised
October 25, 2025
Reply from House of Townend
Thank you, Pamela. We hope to see you again soon.
Efficiently processed order
Efficient process from order to delivery within two working days.
A problem encountered responded to without delay
October 30, 2025
Reply from House of Townend
Thank you, Colin. We hope to see you again soon!
Quality prosecco
The quality prosecco arrived on time with no issues. Good price with the discounts.
September 29, 2025
Reply from House of Townend
Thank you, David. We hope to see you again soon!
Reply from House of Townend
Many thanks John!
It does what it say's on the bottle and…
It does what it say's on the bottle and really fast
September 30, 2025
Reply from House of Townend
Thank you, Bryn. We hope to see you again soon!
Reply from House of Townend
Thank you, Louise! We hope to see you again soon.
Brilliant Service
Tasted a wine I really liked in a local restaurant then found on line at H of T and ordered a dozen on the Friday night.
Order arrived on the Monday FOC.
Brilliant service and I was a first time customer.
September 26, 2025
Reply from House of Townend
Thank you, Andrew. We hope to see you again!
Great quality wine
Great quality wine, delivered quickly and great communication. Thank you
September 2, 2025
Reply from House of Townend
Thank you, Kai!
Reply from House of Townend
Thank you, we hope to see you again soon.
Excellent service.
August 29, 2025
Reply from House of Townend
Thank you, Alexander! We hope to see you again soon.
Notified when parcel being delivered
Notified when parcel being delivered - delivered on time
August 26, 2025
Reply from House of Townend
Thank you, Lesley!
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