Excellent Service as ever From advice through to aftercare I was given correct information suited to me with no hard sell. I wasn't looking for a massive cloud generating tank - just a simpl... See more
Company replied
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Despite living pretty far from my nearest HoV, I always go there for my vape juice needs. The staff are friendly and knowledgable on the products and since Covid kicked off have been buying from them... See more
Company replied
Here we are stuck in lockdown and my tank develops problems. House of Vapes (online) is my goto problem solving solutions providor. I am on the site looking and not sure what to by when Tyro -who I kn... See more
Company replied
Excellent service and great quality of vapes and liquid. I`ve been using their liquids for more than a year and compared to others in the market the quality is very good - no burning taste, significan... See more
Company replied
Company details
Written by the company
We as vapers hear you. Established in 2014, we set out with a goal of bringing premium vaping products from all over the globe to all UK vapers, no matter how far along their vaping journey they are. We scoured the globe for premium vaping products, such as Fuu from France, Rope Cut from Canada, Ohm Brew from the UK and many more, to bring all the fantastic qualities these manufacturers bring to the UK vaping market. We offer over 500 e-liquid flavours, a huge variety of different vape kits and CBD products from a variety of reputable brands; so all vapers, no matter how far along their vaping journey they are, can purchase with confidence. Enjoy free 1st class delivery on orders over £30 or our free same day vape delivery in London on all orders over £80. To find out whether your area is covered and for how much use our London same day delivery postcode checker.
Contact info
50,Trident Court 1 Oakcroft Rd, Chessington, Surbiton, KT9 1BD, Chessington, United Kingdom
- +44 (0) 20 3962 0485
- info@houseofvapeslondon.co.uk
- houseofvapeslondon.co.uk
4.8
Excellent
458 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from House of Vapes - London
Thanks Moha! Do let us know how we can improve.
Reply from House of Vapes - London
Thanks Lee!
Five star service
Five star service. Excellent Sigelei Chronus Shikra Vape Kit, sent via next day delivery and arrived on time.
January 17, 2021
Unprompted review
Reply from House of Vapes - London
Just what we like to hear Mark, thank you so much!
Excellent service and received the…
Excellent service and received the order in less than an hour.
January 4, 2021
Reply from House of Vapes - London
So glad we were able to help you get what you needed speedily!
Reply from House of Vapes - London
Thanks so much Justin!
Reply from House of Vapes - London
Really appreciate it Daniel!
Reply from House of Vapes - London
Thanks so much, hope you enjoyed the RBA!
"3 Hour Delivery" = false advertising
"3 Hour Delivery" false advertising. It's a big ask, so I get that it's not possible. I unfortunately fell for the scam and now I have had to change my plans because I was lied to, sat here all day waiting for a delivery. The service they use Gophr has a four hour delivery window from booking, so there is literally no reason to suggest anything can be delivered in 3 hours and being charged for the privilege. Good work!!!
November 6, 2020
Unprompted review
Reply from House of Vapes - London
Hi, the majority of our same day orders are delivered within 3 hours of being placed, as long as they are before the cutoff time. The only circumstances when there are delays are due to things outside of our control, eg traffic jams or a lack of Gophr drivers. We apologise this was your experience, but it is a very rare things to happen.
I hope you consider to try us again sometime soon.
Offer cancelled for no particular…
Offer cancelled for no particular reason and my payment has not been refund so far (more than two months). No replies to my messages and emails. Unbelievable.
October 14, 2020
Reply from House of Vapes - London
Hi David, unfortunately it looks like you placed an order around the time the company was not operating. I do apologise for any issues, if you have still not received this refund please contact us directly so we can help get this resolved for you.
You can contact us when you're next available on:
info@houseofvapeslondon.co.uk
020 3962 0485
Reply from House of Vapes - London
Thanks!
Good but no weekend delivery.
Great products but would be even better to know when selecting delivery option that they do not deliver on the weekend
September 11, 2020
Reply from House of Vapes - London
Thanks for your review! We do our best to offer as many different delivery options as possible & your feedback will be passed onto our management team to consider.
Excellent site!
August 29, 2020
Unprompted review
Reply from House of Vapes - London
Hi Nikheel,
Thank you for taking the time to leave us a review.
We look forward to seeing you again soon.
Kind regards,
Joshua
On Behalf of House of Vapes London
Reply from House of Vapes - London
Hi Amy,
Thank you for taking the time to leave us a review, we really appreciate the feedback. Glad we were able to make your first experience with us effortless.
We look forward to seeing you again soon.
Kind regards,
Joshua
On Behalf of House of Vapes London
Reply from House of Vapes - London
Hi Wenxin,
Thank you for taking the time to leave us a review, we really appreciate the feedback and glad to hear we were able to deliver quickly.
We look forward to seeing you again soon.
Kind regards,
Joshua
On Behalf of House of Vapes London
Reply from House of Vapes - London
Hi Tim,
Thank you for your review.
Great to hear your experience with us was smooth and we were able to answer and deliver your order promptly.
We look forward to seeing you again soon.
Kind regards,
Joshua
On behalf of House of Vapes London
Absolutely brilliant
Absolutely brilliant, and next day delivery. I got the Aztec CBD oils in lemon haze and strawberry. They are delicious, especially the 1000mg. I also got biscotti and strawberry nicotine oils. Really happy. Very addictive!
August 11, 2020
Unprompted review
Reply from House of Vapes - London
Hello Triona,
Thank you for your review.
Great to hear your positive experience with our products, we really appreciate the feedback.
We look forward to seeing you again soon.
Kind regards,
Joshua
On behalf of House of Vapes London
Fast delivery
Fast delivery, easy to use website. In store staff is really helpful and friendly.
August 11, 2020
Unprompted review
Reply from House of Vapes - London
Hi Johannes,
Thank you so much for leaving us a review. We are so pleased to hear you received great service & advice from our team.
We look forward to seeing you again soon.
Kind regards
Joshua
On behalf of House of Vapes London
Reply from House of Vapes - London
Hi Flo,
Thank you for taking the time to leave us a review, we really appreciate the feedback and glad to hear you were happy with our services.
We look forward to seeing you again soon.
Kind regards,
Joshua
On Behalf of House of Vapes London
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