Excellent Service as ever From advice through to aftercare I was given correct information suited to me with no hard sell. I wasn't looking for a massive cloud generating tank - just a simpl... See more
Company replied
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See what reviewers are saying
Despite living pretty far from my nearest HoV, I always go there for my vape juice needs. The staff are friendly and knowledgable on the products and since Covid kicked off have been buying from them... See more
Company replied
Here we are stuck in lockdown and my tank develops problems. House of Vapes (online) is my goto problem solving solutions providor. I am on the site looking and not sure what to by when Tyro -who I kn... See more
Company replied
Excellent service and great quality of vapes and liquid. I`ve been using their liquids for more than a year and compared to others in the market the quality is very good - no burning taste, significan... See more
Company replied
Company details
Written by the company
We as vapers hear you. Established in 2014, we set out with a goal of bringing premium vaping products from all over the globe to all UK vapers, no matter how far along their vaping journey they are. We scoured the globe for premium vaping products, such as Fuu from France, Rope Cut from Canada, Ohm Brew from the UK and many more, to bring all the fantastic qualities these manufacturers bring to the UK vaping market. We offer over 500 e-liquid flavours, a huge variety of different vape kits and CBD products from a variety of reputable brands; so all vapers, no matter how far along their vaping journey they are, can purchase with confidence. Enjoy free 1st class delivery on orders over £30 or our free same day vape delivery in London on all orders over £80. To find out whether your area is covered and for how much use our London same day delivery postcode checker.
Contact info
50,Trident Court 1 Oakcroft Rd, Chessington, Surbiton, KT9 1BD, Chessington, United Kingdom
- +44 (0) 20 3962 0485
- info@houseofvapeslondon.co.uk
- houseofvapeslondon.co.uk
4.8
Excellent
458 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Perfect
Perfect, no difference needed the man on the day was super friendly reminded me of, me actually. Really kind and helpful!
July 14, 2020
Unprompted review
Reply from House of Vapes - London
Hi Jamie,
Thank you so much for the review, great to hear the service received was friendly.
Hope you enjoy your products!
Looking forward to seeing you again soon.
Kind regards,
Joshua
On behalf of House of Vapes London
Reply from House of Vapes - London
Hi Far,
Thank you so much for leaving us a review. We are so pleased to hear you received great service & advice from our team.
We look forward to seeing you again soon.
Kind regards
Joshua
On behalf of House of Vapes London
Excellent customer service and I highly…
Excellent customer service and I highly recommend them.
July 7, 2020
Unprompted review
Reply from House of Vapes - London
Hi Ahmed,
Thank you very much for the review, great to hear your experience was positive with us.
We look forward to seeing you again soon.
Kind regards,
Joshua
On behalf of House of Vapes London
Fast transaction
July 5, 2020
Reply from House of Vapes - London
Glad we could be of service Seymoure! Hope to see you again soon.
Always deliver on time!
July 5, 2020
Unprompted review
Reply from House of Vapes - London
Hi Mohsen,
Thank you for taking the time to leave us a review, we really appreciate the feedback and glad to hear we were able to meet the expected delivery time.
We look forward to seeing you again soon.
Kind regards,
Joshua
On Behalf of House of Vapes London
Great virtual assistance by Jenny
Great virtual assistance by Jenny. Helped choosing a new vape ideal for needs.
July 2, 2020
Unprompted review
Reply from House of Vapes - London
Hi David,
Thank you so much for leaving us a review
We are so pleased that Jenny could help you with your order and find the best products for you.
We look forward to seeing you again soon.
Kind regards,
Joshua
On behalf of House of Vapes London
Quick delivery time
July 1, 2020
Unprompted review
Reply from House of Vapes - London
Hi Sevket,
Thank you so much for leaving us a review.
Great to hear you were happy with the quick delivery.
We look forward to seeing you again soon.
Kind regards,
Joshua
On behalf of House of Vapes London
Thankyou House of Vapes
my vapes were stolen and they re sent me my vapes and i appreciate that Thankyou so much House of Vapes
July 1, 2020
Unprompted review
Reply from House of Vapes - London
Hi Bianca,
Thank you for taking the time to leave us a review, we really appreciate it.
Really great to hear we resolved the issue quickly for you.
We look forward to seeing you again soon.
Kind regards,
Joshua
On behalf of House of Vapes London
Misleading website
Has good products and the service has been good. Recently it says it has stopped free same day delivery on orders over £80 to certain parts of London, but its website still misleadingly advertises that it does provide the service within the M25.
June 30, 2020
Unprompted review
Reply from House of Vapes - London
Hi Julian,
Thank you for the review and great to hear that the service and products have been good for you.
With regards to the same day delivery service, this is still in effect, however, due to the current Covid restrictions, we have had to put in place some changes. This said, we aim to have the same day service running in full again within the coming weeks
Apologies for any inconvenience caused
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Reply from House of Vapes - London
Hi Melody,
Thank yo so much for leaving us a review.
Great to hear the products and delivery worked well for you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
great service as alwys fro house of…
Great service as always from house of vapes,
June 29, 2020
Unprompted review
Reply from House of Vapes - London
Thanks so much! Hope to hear from you again soon.
Just had a few issues with my vape and…
Just had a few issues with my vape and Tyroe this time helped me out immensely. Just wanted to say thanks to all the dedicated hard workers at the company for all they've done through these hard times. We appreciate the dedication. Great company, and I will be sure to visit when I return to the UK!
June 27, 2020
Unprompted review
Reply from House of Vapes - London
Wow - this was incredible to read & thank you so much for taking the time to write it. Really appreciate your kind words Miles - hope to hear from you again soon!
Great service
June 24, 2020
Unprompted review
Reply from House of Vapes - London
Hello Max,
Thank you for taking the time to leave us a review.
Really pleased to hear you received great service from us, we hope you enjoy your products
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
I phoned up to see if they had azeroth…
I phoned up to see if they had azeroth rda in stock she looked said yes then i asked for 2 other items she looked again so helpful and polite will order again.
June 23, 2020
Unprompted review
Reply from House of Vapes - London
Hi Steve,
Thank you for taking time to leave us a review.
Great to hear our team were able to help you in finding what you needed to order
Hope you enjoy the products and looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Wow!!
Wow!!! What awesome service (Jenny) really knows her stuff good understanding of what I like in just a few minutes!!! A* for service!!!!
June 23, 2020
Unprompted review
Reply from House of Vapes - London
Hi Dom,
Thank you so much for leaving us a review
We are so pleased that Jenny could help you with your order and find the best products for you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
A great company with exceptional…
A great company with exceptional products .From high street to online shopping with fast and secure delivery service's. To bring a smile to any vapers face.
June 21, 2020
Unprompted review
Reply from House of Vapes - London
Hi Michael,
Thank you so much for taking the time to leave a review for us
We really appreciate the kind feedback and are so pleased to hear you had a great experience with us both in store and online
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Here we are stuck in lockdown and my…
Here we are stuck in lockdown and my tank develops problems. House of Vapes (online) is my goto problem solving solutions providor. I am on the site looking and not sure what to by when Tyro -who I know from the shop- suddenly appears in a chat and is there to help brilliantly as normal. He has such a thorough and professional way about him. 10 mins later - my order is sorted and due to arrive before lunch! Tyro is a STAR and House of Vapes are such a consistently brilliant business. These guys you can trust!!
June 19, 2020
Unprompted review
Reply from House of Vapes - London
Hello Joel,
Thank you so much for your review.
It is great to hear that Tyroe was able to help with your purchase and advise the best products for you
Really good to hear you were able to use the same day delivery service so you could get the items quickly!
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great quality, great staff
The staff are always very knowledgable and enthusiastic to help when you have a query. Special shout out to Jenny who goes above and beyond.
June 19, 2020
Unprompted review
Reply from House of Vapes - London
Hello Michael,
Thank you so much for the lovely review.
Great to hear that our team were able to help out with your purchase and that Jenny was able to get what you needed arranged
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Ordered online arrived the next morning…
Ordered online arrived the next morning - all good
June 15, 2020
Unprompted review
Reply from House of Vapes - London
Hi Danny,
Thank you for taking time to leave us a review, we really appreciate the feedback and glad to hear all arrived quickly for you
Looking forward to seeing you again soon
Kind regards
Marzia
On Behalf of House of Vapes London
Simply the best
Simply the best. House of Vape staff are always, friendly and welcoming. My online purchases were home delivered super quick.
June 14, 2020
Unprompted review
Reply from House of Vapes - London
Hi Diana
Thank you very much for the review, great to hear you experience was positive and the products arrived quickly for you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
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