Excellent Service as ever From advice through to aftercare I was given correct information suited to me with no hard sell. I wasn't looking for a massive cloud generating tank - just a simpl... See more
Company replied
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See what reviewers are saying
Despite living pretty far from my nearest HoV, I always go there for my vape juice needs. The staff are friendly and knowledgable on the products and since Covid kicked off have been buying from them... See more
Company replied
Here we are stuck in lockdown and my tank develops problems. House of Vapes (online) is my goto problem solving solutions providor. I am on the site looking and not sure what to by when Tyro -who I kn... See more
Company replied
Excellent service and great quality of vapes and liquid. I`ve been using their liquids for more than a year and compared to others in the market the quality is very good - no burning taste, significan... See more
Company replied
Company details
Written by the company
We as vapers hear you. Established in 2014, we set out with a goal of bringing premium vaping products from all over the globe to all UK vapers, no matter how far along their vaping journey they are. We scoured the globe for premium vaping products, such as Fuu from France, Rope Cut from Canada, Ohm Brew from the UK and many more, to bring all the fantastic qualities these manufacturers bring to the UK vaping market. We offer over 500 e-liquid flavours, a huge variety of different vape kits and CBD products from a variety of reputable brands; so all vapers, no matter how far along their vaping journey they are, can purchase with confidence. Enjoy free 1st class delivery on orders over £30 or our free same day vape delivery in London on all orders over £80. To find out whether your area is covered and for how much use our London same day delivery postcode checker.
Contact info
50,Trident Court 1 Oakcroft Rd, Chessington, Surbiton, KT9 1BD, Chessington, United Kingdom
- +44 (0) 20 3962 0485
- info@houseofvapeslondon.co.uk
- houseofvapeslondon.co.uk
4.8
Excellent
458 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service from Ty
June 14, 2020
Unprompted review
Reply from House of Vapes - London
Hello,
Thank you very much for your review
Really pleased that Ty was able to help with all your queries
Looking forward to seeing you again soon
Kind regards
Marzia
On Behalf of House of Vapes London
Reply from House of Vapes - London
Hi Miguel,
Thank you so much for leaving us a review. We are so pleased to hear you received great service from us and hope you like the products
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Always incredible support
Always incredible support, Martin has been a star of my recent order.
June 12, 2020
Unprompted review
Reply from House of Vapes - London
Hello Vladislav
Thank you so much for your review, we really appreciate the feedback and are so pleased to hear that Martin was able to help with you order
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Good friendley service
June 11, 2020
Unprompted review
Reply from House of Vapes - London
Hi Jason,
Thank you so much for the review, great to hear the service received was friendly
Hope you enjoy your products!
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Excellent service and top quality vape…
Excellent service and top quality vape gear
June 11, 2020
Unprompted review
Reply from House of Vapes - London
Hi Ash,
Thank you for taking time to leave us a review.
Great to hear you have received a high quality of service from our team and like our selection
Hope you enjoy your products
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
I think one the best vape stores I've…
I think one the best vape stores I've visited online
June 10, 2020
Unprompted review
Reply from House of Vapes - London
Hi Margaret,
Thank you so much for the review.
We are so pleased that you have had a great experience ordering online with us
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Excellent easy ordering and fast…
Excellent easy ordering and fast delivery.
June 9, 2020
Unprompted review
Reply from House of Vapes - London
Hi Alison,
Thank you so much for taking time to leave a review for us
Great to hear the ordering process was easy for you and the products arrived quickly for you
Looking forward to seeing you again soon!
Kind regards
Marzia
On behalf of House of Vapes London
Great Service from Martin
Great Service from Martin. Great advice and quick delivery
June 8, 2020
Unprompted review
Reply from House of Vapes - London
Hi Ryan,
Thank you for taking time to leave us a review
Really pleased to hear that Martin was able to help you with selecting the best products for you and that they arrived quickly as well
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
as always great online service
Aaron was great at helping me make the right decisions today and look foward to my same day delivery!!
June 8, 2020
Unprompted review
Reply from House of Vapes - London
Hello,
Thank you for taking the time to leave us a review
So pleased to hear that Aaron was able to guide you through the products to find just what you needed and that you were able to get them the same day
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great service
June 8, 2020
Unprompted review
Reply from House of Vapes - London
Hi Osama,
Thanks for the review, and really pleased to hear you received great service from us
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Excellent service via online chat with…
Excellent service via online chat with Aaron. He helped me get the right product for my TEC arc4 given that there are so many coils on the market and it is very confusing to find the right one that will fit your tank. Thank you. Great job. Fantastic service.!
June 7, 2020
Unprompted review
Reply from House of Vapes - London
Hi Sam,
Thank you so much for the feedback about your experience with us.
Really pleased to hear that Aaron was able to help out finding the best products for you and that you had an overall great experience with us
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great Vape shop and delivery!
I always use House of vapes for all my vape needs here in east london.
Fast and reliable service!
Jenny was super helpful on chat with an order I forgot an item for, she quickly sorted out an invoice and it made it on the same delivery as the rest (that was collected by post like 5 minutes later!)
Thank you!
June 3, 2020
Unprompted review
Reply from House of Vapes - London
Hi Lorenzo
Thank you so much for taking time to leave us a review
Great to hear you have great service from us and thank you for your continued custom.
Really pleased that Jenny was able to sort adding any extras to your order and that it arrived quickly for you
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great help from Jenny and love the site layout!
I was looking to invest in a vape - but as a complete newbie to the area I was lost. Jumped on the virtual chat with Jenny - who took the time and patience to answer all my questions as well as recommend ideal products. She went above and beyond and really appreciate the time and patience afforded to me. The whole layout of the site too is easy to navigate and understand especially for beginners.
May 28, 2020
Unprompted review
Reply from House of Vapes - London
Hi Tom,
Thank you very much for your review
Great to hear that Jenny was able to answer all questions you had today and you were able to select the best device and products
Thanks for the feedback on the site as well, we really appreciate it
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great for both new and seasoned Vapers
Great for both new and seasoned Vapers. Had fantastic advice from Jenny, who was extremely helpful. Would highly recommend.
May 28, 2020
Unprompted review
Reply from House of Vapes - London
Hi Amanda,
Thank you for your review, we really appreciate the feedback
Really happy to hear Jenny was able to offer advice and help to find what you needed
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Great service- thank you Aaron!
Aaron could not have been more helpful. As someone who had no experience of e-cigs he answered all my questions (even some silly ones) and spent a lot of time trying to help me find my perfect fit. Would definitely recommend this service to anyone.
May 27, 2020
Unprompted review
Reply from House of Vapes - London
Hi Sian,
Thank you very much for your review.
Great to hear Aaron was able help you selecting your first device and answer all the questions you had
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Always helpful no matter what you ask
Always helpful no matter what you ask. The service is smooth and on time. I do recommend.
May 27, 2020
Unprompted review
Reply from House of Vapes - London
Hello Belio.
Thank you for your review
Great to hear the team are always there to help when needed, we really appreciate the feedback
Kind regards
Marzia
On behalf of House of Vapes London
Amazing service
Spoke to Jenny and she was fantastic. Knowledgable and patient. I ended up getting the Uwell Caliburn with a few Nic Salt liquids and cant wait for my delivery. Also got a 10% discount! Happy days.
Thanks Jenny!
May 27, 2020
Unprompted review
Reply from House of Vapes - London
Hi Alex,
Thank you for your review, we really appreciate the feedback
Great to hear Jenny was able to help with all your questions and you were able to find a device best for you
Hope you enjoy the products
Looking forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Thanks Jenny
Almost forgot I was in quarantine, Jenny made me feel like I was in the store, absolutely great service. Thank you Jenny!
May 25, 2020
Unprompted review
Reply from House of Vapes - London
Lockdown was tough, but glad we could help you!
Really impressed!
I’m a beginner to the vape world and was so clueless as to where to start. I was helped by Ty on live chat, he was very helpful and I am sooooo happy with my order. Ty helped me find the right price, size, compatibility and recommended amazing flavours.
Really happy with House Of Vapes!!!
May 15, 2020
Unprompted review
Reply from House of Vapes - London
Hi El,
Thanks so much for taking the time to leave a review for us
We are so pleased to hear that Ty was able to help you out for your first device and you were able to select the best products for you
Hope you enjoy them and we look forward to seeing you again soon
Kind regards
Marzia
On behalf of House of Vapes London
Excellent Service as ever
Excellent Service as ever
From advice through to aftercare I was given correct information suited to me with no hard sell.
I wasn't looking for a massive cloud generating tank - just a simple pen vape and the staff were happy to help and gave me full attention.
When one of the items unfortunately arrived faulty, they sorted the issue immediately with a replacement already in transit.
Big shout out to Jenny for sorting everything so quickly!
May 15, 2020
Unprompted review
Reply from House of Vapes - London
Hi Tom,
Thank you very much for your review.
Really great to hear that you have had great service throughout your purchase with us, including having any issues resolved quickly for you
Looking forward to seeing you again
Kind regards
Marzia
On behalf of House of Vapes London
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