House of Worktops Reviews 4,808

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like worktops look great and meet high standards, often exceeding expectations. The delivery service is consistently highlighted as fast, efficient, and well-communicated, with many appreciating the ability to track their orders and the helpfulness of the delivery staff. The ordering process, including the use of online tools and sample requests, is described as straightforward and easy to navigate, making the overall experience pleasant. Reviewers also commend the staff for being very helpful, knowledgeable, and providing excellent communication throughout the entire process. However, some customers also noted issues with product quality not matching samples, receiving items that were undersized, or having defects like dents and marks. A few other people also felt that the product received was significantly below expectations, leading to dissatisfaction with the actual dimensions and grade of the material. Additionally, some experienced problems with delivery, including delays, missed deliveries, or issues with the delivery personnel's conduct.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Worktop and shelves for my study

I ordered a worktop and some shelves to make my study space and they were exactly as I expected. Delivery was quick, the wood is beautiful. The worktop was a little chipped on one edge of the bottom side but I don’t mind as it won’t be visible.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Very pleasant people. Been on the chat and email with them and always had a great experience. Spoke with someone called Ramya this morning and they have gone above and beyond to help me get my order quickly. Very much appreciated.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Not the cheapest but competitive…

Not the cheapest but competitive pricing .
Delivery times were very good , (48hours)
Tracking of delivery was excellent and spot on time .
Driver and his mate very polite..

Very happy
DR ( Horley Surrey)

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered prime oak work tops all the…

Ordered prime oak work tops all the finger joints were poor quality, splits and chunks out the finished edges, complained and new one sent out, which where equally has bad, avoid this company very poor quality.
Pictures on Google reviews

April 6, 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hello Martin,

Thank you for taking the time to share your feedback. We are sincerely sorry that the Prime Oak worktops didn't meet your expectations on this occasion, as we pride ourselves on the quality of our timber.

While we are disappointed we couldn't find a product that suited your project, our goal throughout was to provide a solution as quickly as possible. We appreciate you working with us to facilitate the return of the original items so we could process your refund in full, which was completed without delay.

We wish you the very best with your future projects.

Best regards,
HoW

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. So easy to customise my worktops and the quality was beautiful (I had 40mm walnut) it delivered quickly and without fuss. Can't fault anything and would definitely use again

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and product

Great professional service and a high quality product with reasonable pricing.
Excellent delivery, easy to track and a quick turnaround of the order altogether. Highly recommended

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy order process

Easy order process, lead time to delivery was more than acceptable, great tracking app available to track delivery real-time and the two man delivery team were excellent.Also I must mention the worktop was really good value and looks great in our utility room.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I ordered some samples so that I could decide on the right worktop for my kitchen. Unfortunately there was a problem with delivery, the first parcel was lost, the second one was sent to the wrong place (very poor service from DX Express) however the customer service in getting my problem resolved was amazing. When the samples finally arrived. I was very impressed with quality of them, so will be placing an order for worktops very soon.
The company even offered to send me more samples via a different courier, that’s the level of service they provide.
Very impressive service House of Worktops!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

This firm is friendly and approachable…

This firm is friendly and approachable and easy to deal with. When I had a delivery problem, without hesitation they sorted it out and worked with me to get my new countertop delivered. I love the countertop. They have the best selection of sizes too from any other firm out there. They also do not add 'add ons' but include everything in one price. I will come back to them in the future.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Oak Stave worktops

I have just had a delivery of full stave Oak worktops from this worktop company. I found the service first class and hassle free. The delivery driver( Milen) and his mate delivery at 8 am in Gloucestershire after driving from London. They were very polite and left the heavy worktops exactly where I wanted them. I would certainly recommend this company to both trade and domestic customers. Kevin.

April 14, 2026
Unprompted review
Rated 4 out of 5 stars

Helpful, knowledgeable person available to speak to

Really helpful person readily available by telephone who answered all my questions and gave advice. Fully understood what I was looking for. Fast efficient service and delivery. I would have given 5 stars but was expensive as I had no option but to purchase whole piece, have my specific piece cut and it was delivered with 2 large offcuts which I don't want but have paid for.

April 7, 2026
Unprompted review
Rated 4 out of 5 stars

Worktop supply

Quality of worktop is very good. Although there was an initial error in the delivery, I was delighted with the very quick response after I had phoned about the oversight. No quibble, instant correction and a very speedy delivery of the missing item.

April 6, 2026
Unprompted review

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