House of Worktops Reviews 4,807

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like worktops look great and meet high standards, often exceeding expectations. The delivery service is consistently highlighted as fast, efficient, and well-communicated, with many appreciating the ability to track their orders and the helpfulness of the delivery staff. The ordering process, including the use of online tools and sample requests, is described as straightforward and easy to navigate, making the overall experience pleasant. Reviewers also commend the staff for being very helpful, knowledgeable, and providing excellent communication throughout the entire process. However, some customers also noted issues with product quality not matching samples, receiving items that were undersized, or having defects like dents and marks. A few other people also felt that the product received was significantly below expectations, leading to dissatisfaction with the actual dimensions and grade of the material. Additionally, some experienced problems with delivery, including delays, missed deliveries, or issues with the delivery personnel's conduct.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Amazing product

Amazing product. So happy with it. It looks so premium. The only reason I gave a 4. Was due to how it was packaged. More care could have been taken to protect the corners. But as we needed to trim it down slightly, it didn’t effect the job.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

We ordered the Rustic Oak worktop and it was excellent. They send samples first which is so helpful. During the ordering process I found them so helpful and actually got direct ‘human’ ( not AI!) feedback
Delivery was on time and there is plenty of information leading up to the delivery so you can plan your day

I’ll definitely use them again and highly recommend them!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Even the decorator was impressed

We were after having our granite work surfaces cleaned up.

After a bit of research we had a conversation with HofW who popped over the look at the job. They offered advice and a reasonable quote. Even the decorator who was there at the time said he was impressed.

Prompt date and a great deal of time and effort taken to solve a stubborn stain problem (including remote advice for options).

Work looks great. Thank you.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my small compact…

Very happy with my small compact laminate worktop so far-so pleased I had it bespoke as I attempted to cut through a spare piece myself and it chipped and I made a mess (I am a very good at diy-fitted and cut my own thick stave wood worktop with ease-not this stuff though) so highly recommend getting it cut to your measurements. Fast delivery 😊

April 13, 2026
Unprompted review
Rated 3 out of 5 stars

Good - with reservations

In general the product and the service was good. However, the really disappointing thing is that they obviously have poor quality control. This is because two of the three worktops had flaws in them due to what effectively were chips caused by poor or perhaps rushed cutting to size. One of the chips was on the underside of the polished edge cut out for the sink bowl, which fortunately could be hidden during installation, but the other was on the top of
the front edge, again on a polished edge that I had paid extra for. This second damage covered an area approx 60 mm x 3 mm and whilst not overtly obvious, it was not seen until the worktop was installed and the protective film removed.
In my opinion both flaws should have been spotted before the items were despatched - perhaps they were, and the company wasn't prepared to take the financial loss of redoing them!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly efficient company

I found the House of Worktops team really helpful and friendly. I needed to change my order the day before delivery due to fitters needing to amend bathroom design. The two members of staff I spoke to were friendly, accommodating and the worktops still arrived two days later.
Delivery itself was swift and efficient.
Yet to fit worktops, but they look great.
Thanks to all :-)

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Only ordered some compact laminate samples so far, but very impressed with the fast delivery and quality of the worktop material. It really does look and feel superb, and will be very tempted to replace our present worktops with these when the kitchen is refurbished.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Worktop and shelves for my study

I ordered a worktop and some shelves to make my study space and they were exactly as I expected. Delivery was quick, the wood is beautiful. The worktop was a little chipped on one edge of the bottom side but I don’t mind as it won’t be visible.

April 20, 2026
Unprompted review

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