House of Worktops Reviews 4,800

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like worktops look great and meet high standards, often exceeding expectations. The delivery service is consistently highlighted as fast, efficient, and well-communicated, with many appreciating the ability to track their orders and the helpfulness of the delivery staff. The ordering process, including the use of online tools and sample requests, is described as straightforward and easy to navigate, making the overall experience pleasant. Reviewers also commend the staff for being very helpful, knowledgeable, and providing excellent communication throughout the entire process. However, some customers also noted issues with product quality not matching samples, receiving items that were undersized, or having defects like dents and marks. A few other people also felt that the product received was significantly below expectations, leading to dissatisfaction with the actual dimensions and grade of the material. Additionally, some experienced problems with delivery, including delays, missed deliveries, or issues with the delivery personnel's conduct.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nervous about using an on-line service

I was very concerned about ordering our kitchen island work top on line, but as soon as I started the explore price and sizes, I was reassured by the emails I received and the online chat opportunity.

Once I had ordered the email communication immediately made me feel at ease.

From ordering to delivery was 2.5 days.
The communications about delivery were excellent and being able to track the driver meant that we could arrange to be there without having to take a whole day off.

The quality of the product is brilliant - solid oak cut to size with the corners rounded off. Perfect. Thank you for your excellent service and product .

May 15, 2026
Unprompted review
Rated 4 out of 5 stars

Good product let down by the delivery service

The website gives you a good selection of worktops to choose from and the 24hr live chat line is a good feature.After choosing my product placing the order was straight forward and quick. The worktops order placed on the 11/05 and arrived on the 15/05. The only issue I have with this process is the delivery, two men on the vehicle to unload the 3 2m worktops, but they could not use the lift to bring the items up to my floor. They left them on the ground floor outside the lift doors, I had to use a trolley to get them into the lift and up to my flat, that was not the service I expected. So you only get 4 stars, assume you have two men on the vehicle for a reason..must be to keep each other company on the road.

May 15, 2026
Unprompted review
Rated 4 out of 5 stars

Worktop samples

Not yet received my worktops but paid £5 for 3 samples which i am pleased with. They are of good size and great quality. Will def be buying our worktops from this site and hopefully use their cutting service too.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Can't thank H.O.W enough

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The worktops turned out exactly as my instructions. Brilliant job House of Worktops.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

After trying lots of face to face…

After trying lots of face to face retail shops for a worktop where there was no choice and no-one in all the stores wanted to help, we found House of Worktops online! Lots of choice and able to order in the size we wanted. Quality fab, delivery great. Very happy!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

have yet to order from here but am…

have yet to order from here but am definitely going to. just waiting upon my joiner. so far service has been excellent. three more than substantial samples for £5 with free P&P. sometimes it’s the little things that make you want to use smaller companies. look forward to placing my order

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Maithilee appeared to be an AI

Maithilee appeared to be an AI but assured me they were human. They took a very long time. Answers appeared to be generic rather than specific.

May 17, 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hi Claire, thank you for bringing this to our attention. I can confirm that Maithilee is indeed a real member of our team!

To provide accurate technical info regarding our compact laminates and wood oiling, our team utilise pre-written product guides. We realise that sending these large blocks of text after a short delay can make the interaction feel automated, and we are using your feedback to make tone on chat more natural and less rehearsed.

We sent you an email today to check in on your project and ensure your questions are fully answered.

Best regards,

HoW
t: 01727 260688
e: support@houseofworktops.co.uk

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