Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!
Contact info
104 High Street, London Colney, AL2 1QL, London Colney, United Kingdom
- 01727260688
- info@houseofworktops.co.uk
- houseofworktops.co.uk
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My work top was delivered a few months…
My work top was delivered a few months ago however I wanted to wait until it was used before leaving a review.
Ordering and delivery were seamless. Ivo and Ivan were both polite and friendly - even took the time to say hello to my dogs which I liked.
The work top itself is honestly stunning, I went for the copper stone compact worktop and the colours are incredible - I am so happy with it. It’s been fitted for 4 months now and I have no issues whatsoever. Thank you so much guys!
Provided the exact service i was…
Provided the exact service i was looking for. Good chat service and communication. Provided the additional cuts i needed to exact measurements with quick delivery. Also arrived with the offcuts which i have repurposed. Very happy overall.
Exceptional Customer Service
Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from start to finish. I made a few mistakes on dimension that were sorted out quickly when the sign off drawing was provided.
Worktop itself looks great. I would definitely recommend them. Great customer service is so rare these days.
From Start to Finish the communication…
From Start to Finish the communication was first class I spoke with them on the telephone about delivery to Wales and I was informed of the exact day they would be delivering to my house a few days later I received a email and text message informing me of the approximate time that they would be arriving at my home which was a 2 hour slot not like most other companies when you’re expected to stay in all day I was provided with tracking information and was able to track my driver on route so I could get on with the rest of my day.
My worktop arrived in perfect condition and was delivered to my kitchen ready to be installed. The driver had his colleague were both exceptionally polite and friendly and very helpful.
I couldn’t recommend the company and their delivery service enough.
Thank you very much once again
Great service
Great service, so helpful - went out of their way to get my worktop to me earlier than anticipated. Haven't fitted the compact laminate worktop yet, but looks good. I paid to have 2x sides finished with a bevel. Better price than I could find anywhere else.
Excellent customer service very quick…
Excellent customer service very quick delivery helpful driver I can honestly say I dont have any complaints the worktops look brilliant I am so glad I went for them and to top it off they were cheaper than anywhere else I looked
Great customer service
Ramya provided quick, thorough and clear responses to my technical queries. Very helpful.
Great Customer Service with Informative Information
So I recently ordered a wooden worktop for my a desk I am wanting to make myself. I had a lot of questions and they were answered quickly and with plenty of extra advice, very happy and special thanks to Maithilee K for all the help. I am unable to comment on the actual product as it has not arrived yet but I have been super happy with everything so far.
Needed work surface and splash back for…
Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and was ready for collection as arranged.
Good company with pleasant staff.
We can not really rate you at the…
We can not really rate you at the moment as we have not had a worktop fitted yet.
Excellent, helpful and friendly service
I wanted a worktop cut into three 3m lengths to use as shelves. The whole process of designing and ordering was straightforward with online help and conversation. I was kept informed throughout the entire process from order to delivery and the delivery team were really helpful. I'm about to order another set of long shelves
great product
great product, good price and rapid delivery. Highly recommend.
Easy to navigate website
Easy to navigate website. Speedy delivery and great quality product.
Good stuff!
I was kept informed throughout the process and was delighted with the quality of the product.
Well worth it, great worktops
They were very helpful and once we were happy with the measurements, delivery was swift. The worktops look great. One tip for anyone installing them themselves, wear gloves. I managed to cut myself but that's probably my own fault.
I have not yet recieved my order but…
I have not yet recieved my order but this review is for great customer service.
Ramya was very quick and efficient in replying to my question via their chat service.
Thank you.
A good choice
A good choice, easy to choose, we were informed about delivery and it arrived on the day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








