House of Worktops Reviews 4,800

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like worktops look great and meet high standards, often exceeding expectations. The delivery service is consistently highlighted as fast, efficient, and well-communicated, with many appreciating the ability to track their orders and the helpfulness of the delivery staff. The ordering process, including the use of online tools and sample requests, is described as straightforward and easy to navigate, making the overall experience pleasant. Reviewers also commend the staff for being very helpful, knowledgeable, and providing excellent communication throughout the entire process. However, some customers also noted issues with product quality not matching samples, receiving items that were undersized, or having defects like dents and marks. A few other people also felt that the product received was significantly below expectations, leading to dissatisfaction with the actual dimensions and grade of the material. Additionally, some experienced problems with delivery, including delays, missed deliveries, or issues with the delivery personnel's conduct.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My work top was delivered a few months…

My work top was delivered a few months ago however I wanted to wait until it was used before leaving a review.
Ordering and delivery were seamless. Ivo and Ivan were both polite and friendly - even took the time to say hello to my dogs which I liked.
The work top itself is honestly stunning, I went for the copper stone compact worktop and the colours are incredible - I am so happy with it. It’s been fitted for 4 months now and I have no issues whatsoever. Thank you so much guys!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Provided the exact service i was…

Provided the exact service i was looking for. Good chat service and communication. Provided the additional cuts i needed to exact measurements with quick delivery. Also arrived with the offcuts which i have repurposed. Very happy overall.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from start to finish. I made a few mistakes on dimension that were sorted out quickly when the sign off drawing was provided.
Worktop itself looks great. I would definitely recommend them. Great customer service is so rare these days.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

From Start to Finish the communication…

From Start to Finish the communication was first class I spoke with them on the telephone about delivery to Wales and I was informed of the exact day they would be delivering to my house a few days later I received a email and text message informing me of the approximate time that they would be arriving at my home which was a 2 hour slot not like most other companies when you’re expected to stay in all day I was provided with tracking information and was able to track my driver on route so I could get on with the rest of my day.

My worktop arrived in perfect condition and was delivered to my kitchen ready to be installed. The driver had his colleague were both exceptionally polite and friendly and very helpful.

I couldn’t recommend the company and their delivery service enough.

Thank you very much once again

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, so helpful - went out of their way to get my worktop to me earlier than anticipated. Haven't fitted the compact laminate worktop yet, but looks good. I paid to have 2x sides finished with a bevel. Better price than I could find anywhere else.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service very quick…

Excellent customer service very quick delivery helpful driver I can honestly say I dont have any complaints the worktops look brilliant I am so glad I went for them and to top it off they were cheaper than anywhere else I looked

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service with Informative Information

So I recently ordered a wooden worktop for my a desk I am wanting to make myself. I had a lot of questions and they were answered quickly and with plenty of extra advice, very happy and special thanks to Maithilee K for all the help. I am unable to comment on the actual product as it has not arrived yet but I have been super happy with everything so far.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Needed work surface and splash back for…

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and was ready for collection as arranged.
Good company with pleasant staff.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, helpful and friendly service

I wanted a worktop cut into three 3m lengths to use as shelves. The whole process of designing and ordering was straightforward with online help and conversation. I was kept informed throughout the entire process from order to delivery and the delivery team were really helpful. I'm about to order another set of long shelves

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth it, great worktops

They were very helpful and once we were happy with the measurements, delivery was swift. The worktops look great. One tip for anyone installing them themselves, wear gloves. I managed to cut myself but that's probably my own fault.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

A good choice

A good choice, easy to choose, we were informed about delivery and it arrived on the day.

April 22, 2026
Unprompted review

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