House of Worktops Reviews 4,798

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like worktops look great and meet high standards, often exceeding expectations. The delivery service is consistently highlighted as fast, efficient, and well-communicated, with many appreciating the ability to track their orders and the helpfulness of the delivery staff. The ordering process, including the use of online tools and sample requests, is described as straightforward and easy to navigate, making the overall experience pleasant. Reviewers also commend the staff for being very helpful, knowledgeable, and providing excellent communication throughout the entire process. However, some customers also noted issues with product quality not matching samples, receiving items that were undersized, or having defects like dents and marks. A few other people also felt that the product received was significantly below expectations, leading to dissatisfaction with the actual dimensions and grade of the material. Additionally, some experienced problems with delivery, including delays, missed deliveries, or issues with the delivery personnel's conduct.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Ordered 3 samples of woodblock worktop.

Ordered 3 samples of woodblock worktop.
They look quality enough.. the worktop will be very heavy 41mm thick. Packed up well and a decent size to evaluate colour and texture. £5 for 3 samples and delivery. I shall be ordering worktops shortly.
Tracking delivery was easy and informative until it came to last time when it should have arrived. A little late and everything disappeared off screen. It did arrive all good

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a sample worktop

Ordered a sample worktop. Unfortunately it seems like the courier made no effort at all to deliver. Contacted House of Worktops who immediately responded and arranged for a new sample to be sent. Looking forward to receiving this and hopefully ordering worktops for new kitchen.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great site

Great site, easy to navigate, we found samples we wanted to get it was easy to order them and delivery was quick.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

We bought compact laminate worktops for kitchen & utility…

We bought compact laminate worktops for our kitchen and utility. The worktops and upstands have exceeded our expectations. It was brilliant that they also did longer lengths.
Our kitchen fitter commented that they were the best compact laminate worktops he had fitted. They were easily adjusted, edges were easily sanded and we added grooves to a belfast sink area.
We had to contact the company due to an error on our part and staff were quick to respond and adjust order at last minute.
Overall would highly recomend using this company.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

House of Worktops offers a good range…

House of Worktops offers a good range of worktop woods. I particularly commend the offer of the guaranteed oiled and sealed treatment.
We had good communication about the expected delivery slot and the delivery team of guys were pleasant and helpful, so in all a very good purchase experience.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Technical Support and Customer Service

We had a very positive experience with House of Worktops. A special thank you to Maithilee, who was extremely helpful in guiding us to choose the right product for a bathroom door with a pocket-door system and very specific size requirements.

Their advice was clear, technical, and practical, which made the selection process much easier. She also helped us obtain the quotation we needed quickly and professionally.

We are very satisfied with the support received and would happily recommend House of Worktops for their helpful and knowledgeable customer service.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Heat quality

The sales team were very helpful, understood my needs, and helped me through the process. The solid oak worktops were excellent quality, the cuts were precise.

May 19, 2026
Unprompted review
Rated 4 out of 5 stars

Almost perfect!!

Choosing and ordering the worktops could not have been simpler.
Samples were provided promptly, and the online ordering process was straightforward.
Checking details and managing small amendments was simple by phone, and everything was clearly confirmed by CAD drawings.
Delivery was in the date given, with a full tracking system that allows you to gauge when the delivery should arrive.
That was confirmed by a call from the driver about 40mins before arrival.
Excellent all round
The only reason I haven’t given a full 5 stars were due to a few small , annoying, quality issues.
The drainage channels on the sink had not been sealed, and this hadn’t been communicated, nor any information on how to go about that
On one top, the decorative bevel edge had a small missed section around 12mm long. No issue, we fixed it
Finally, the curve on the end of the breakfast bar wasn’t perfectly true.
Again, we remediated that, re machined the bevel and sealed it appropriately.
The worktops look great, the service was excellent, which makes these small issues all the more frustrating, as they should have been picked up by whatever quality control is in place.
I would have no hesitation in using House of Worktops again. Thanks. Alan.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

My work top was delivered a few months…

My work top was delivered a few months ago however I wanted to wait until it was used before leaving a review.
Ordering and delivery were seamless. Ivo and Ivan were both polite and friendly - even took the time to say hello to my dogs which I liked.
The work top itself is honestly stunning, I went for the copper stone compact worktop and the colours are incredible - I am so happy with it. It’s been fitted for 4 months now and I have no issues whatsoever. Thank you so much guys!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Provided the exact service i was…

Provided the exact service i was looking for. Good chat service and communication. Provided the additional cuts i needed to exact measurements with quick delivery. Also arrived with the offcuts which i have repurposed. Very happy overall.

May 22, 2026
Unprompted review

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