We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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Review summary
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The flat has two faces : On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is... See more
Company replied
Housing anywhere promotes very attractive appartements for a very low on sites like Immoscout. If you want to book it on the Housing Website, you learn, it's not available. And that's always like that... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
555 Blaak, 3011GB, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cynical and immoral behaviour
I rented an apartment from Ms. Zimmerman from Housing Anywhere in Frankfurt am Main, starting on 1 January 2026. I will not go into detail about the fact that Ms Zimmermann, Nicole Katharina, did not inform me that I could only pay half of the monthly rent via the platform, as stated in the advertisement. I moved in on 16 January 2026 and had to pay the full monthly rent despite the advertisement on the platform.
I will also not go into detail about the hygiene in the flat and bathroom that we found, or the broken sink and taps, which was not shown on the photos.
What left me with a very bad impression was the tenant in the neighbouring room. According to Ms Zimmermann, Nicole Katharina, he is a man who sometimes drinks too much alcohol but is not dangerous.
On the very first night, when I was sleeping alone in my room, the neighbour started screaming hysterically and threateningly and making strange noises. This continued throughout the night.
I immediately informed Ms Zimmermann, Nicole Katharina. Me, a young girl, a student living in a foreign country, was very stressed and did not want to live in a place where I felt threatened. The landlady's reaction was to laugh at me. She explained that even her 11-year-old daughter was not afraid.
The cynical thing about Ms Zimmermann, Nicole Katharina's behaviour is the fact that she did not warn me about this neighbour. She was well aware of the problematic neighbour, as she informed me in a letter that she had known him for 12 years. (He has lived in this house for more than 20 years and we have known him for about 12 years. He may really make a strange impression. But we have absolutely no reservations about him, as he is really reliable and not dangerous. He sometimes drinks a little too much alcohol, but has never done anything to destroy or hurt things or people) Even another, third neighbour came to warn us about his behaviour, not Zimmermann, Nicole Katharina.
I demanded the immediate termination of the tenancy agreement. Zimmermann, Nicole Katharina said that termination is possible with three months' notice or immediately in the event of exceptional grounds for termination. In her opinion, the neighbour's behaviour did not constitute such grounds.
As a result, she refused to refund the money for February 2026, even though I had already left the flat on the third day.
I do not expect to achieve anything with this review . As Zimmermann, Nicole Katharina explained to me, I do not know the laws in Germany. But I know when a person has low morals.
With this letter, I would also like to acquaint you with the morals of Zimmermann, Nicole Katharina – the person who will be your landlord from Housing Anywhere.
February 2, 2026
Unprompted review
Reply from HousingAnywhere
Dear Neda,
Thank you for taking the time to share your experience. We are very sorry to hear that your stay began in such a stressful way, especially while you were settling into a new country as a student. Feeling safe and comfortable in your accommodation is extremely important, and we understand how upsetting the situation you describe must have been.
We would like to clarify a few points regarding bookings made through our platform. According to our platform’s process, the first month’s rent is usually paid through the platform to secure the booking, while any remaining rent payments are typically handled directly between tenant and landlord, depending on the listing terms. These conditions are visible in the advertisement before confirming the reservation.
Additionally, we offer a Tenant Protection period of 48 hours after the move-in date. During this time, tenants can report serious issues with the accommodation or the stay so that our support team can review the situation and assist in finding a solution. Our team is available specifically to help mediate concerns related to the property condition, safety, or discrepancies with the listing.
We are sorry that you felt unsupported during your first night and that the situation with the neighbour caused you distress. While neighbours’ behaviour is not something landlords can always fully control, your concerns and sense of safety should always be taken seriously.
Thank you again for sharing your review, and we wish you all the best in your future housing arrangements.
Kind regards,
Carolina
Frustrating support experience and…
Frustrating support experience and privacy breach
I am deeply disappointed with the service. Your AI assistant, 'Laura,' repeatedly denied a simple invoice modification across four separate emails, providing no solution. It took a full week and the eventual intervention of a human agent to resolve the issue in a matter of minutes.
Furthermore, I explicitly revoked my consent for data processing and requested the deletion of my information by the IA provider. Despite this, I am still receiving automated feedback emails, which constitutes a clear breach of my privacy rights. The AI has not facilitated the process; it has acted as a barrier to efficient support and compliance.
March 4, 2026
Unprompted review
Reply from HousingAnywhere
Dear Fito,
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with our AI assistant and for the delay in resolving your invoice modification. It is clear that, in this instance, our automated support acted as a barrier rather than a solution, and we regret the inconvenience this caused.
Regarding your concerns about data processing and the automated emails you received: please be assured that we take privacy rights and GDPR compliance with the utmost seriousness.
We have already initiated a formal request for additional information from our technical and data protection teams to conduct a thorough investigation into your case. This will allow us to understand exactly why automated communications continued after your consent was revoked and to ensure that your data is fully purged from our systems and third-party providers as requested.
We will provide you with a tailored update as soon as we have a clearer understanding of the situation. Thank you for your patience while we work to resolve this and improve our coordination.
Best regards,
Jacques
Good apartment but slow communication
My experience with Fuse agency was consistently affected by organizational and communication issues. On the first day of the lease I received the contact details of the person handing over the keys only at the last minute. The apartment originally in my contract was not ready and I was assigned a different address. Contracts had to be amended and reprocessed due to this change.
Throughout my stay contacting the agency was difficult and responses were significantly delayed. Often multiple emails were required to get answers. When alternative apartments were offered it took a long time and only 15 days before the end of the lease was it communicated that a viewing could be arranged and even then it was uncertain.
Mistakes were made in official documents that required additional corrections. I was forced to vacate one month before the official end of my contract. Offers for alternative accommodation were delayed and uncertain, creating unnecessary stress.
During move-out the agency demanded that I leave earlier than the contract specifies and leave the keys in the door lock without a representative present. This is irresponsible and creates security risks and the potential for unjustified deductions from the deposit. I insisted on being present for the final inspection and personally handing over the keys to ensure proper documentation.
The apartment itself was comfortable and well-equipped. All furniture was present, kitchen utensils and appliances were available, and the washing machine and other facilities were in working order. However, all of the organizational and communication issues described above severely affected my overall experience and caused significant stress and inconvenience.
Overall my experience was negatively impacted by systematic organizational errors, slow communication, last-minute changes, and improper handling of move-in and move-out procedures. While the lease agreement defines certain conditions, the practical implementation created stress, uncertainty, and unnecessary complications for the tenant.
Upd: my experience with Housing Anywhere Platform itself was positive. Thank you for support!
January 31, 2026
Unprompted review
Reply from HousingAnywhere
Dear Mary,
Thank you for taking the time to share your experience and for providing such detailed feedback.
We are sorry to hear that several organizational and communication issues affected your stay and created stress during different stages of your tenancy. We understand how situations such as last-minute changes, delays in responses, and uncertainty regarding housing arrangements can be frustrating.
As a platform, our role is to connect tenants and housing providers, and we are not directly involved in the management of the property, the lease administration, or the move-in and move-out procedures. However, we take feedback like yours seriously, as it helps us better monitor the experience users have with listings and partners on the platform.
We are glad to hear that the apartment itself met your expectations and that the equipment and facilities were satisfactory during your stay.
If you have not already done so, we encourage you to contact our support team directly so we can review the situation more closely and document your feedback regarding this listing and the housing provider. Your comments are valuable in helping us improve the overall experience on the platform.
Thank you again for sharing your review, and we wish you all the best in your future housing arrangements.
Regards,
Jacques
HousingAnywhere is OK with leaving scammers on their site
I used HousingAnywhere to rent an appartment in Helsinki between September and December 2025. The problem is twofold:
- Do not expect proper customer service from HousingAnywhere. They use AI bots for most of their communication, and you'll need to beg for an actual human to respond to your messages. They also do not always explicitely mention that you're talking to a chatbot. They make it look like their emails are sent out by humans when this is obviously not the case.
-I still have not gotten my 1000€ deposit back from my stay there. I have informed HousingAnywhere about this issue, both via mail and via their official complaint system. I have honestly told them that I do not necessarily expect help with legal proceedings, but am simply asking to remove that landlord from the platform. They have not done so, implying that they frankly do not care if people get scammed by landlords on their platform.
To the reader: finding places to stay abroad is hard, I know. Despite this, do not make the mistake I made by trusting HousingAnywhere. They may have their insurance for when you move in, but they clearly don't care if people are still scamming on their site and they will not help you if you get into trouble anyway.
To the reader once more: please do read the reaction from HousingAnywhere below; it's wrapped in neat language but the content is clear. This company does not care if you get scammed by a landlord withholding your deposit.
September 1, 2025
Unprompted review
Reply from HousingAnywhere
Dear Tom,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration you’ve faced. We understand how stressful it can be to deal with deposit issues after an international stay, and we appreciate you taking the time to raise these concerns.
HousingAnywhere operates as a platform that connects tenants and landlords, but we are not the landlord ourselves. To help protect tenants at the start of a booking, we have security measures in place that cover the period up to 48 hours after move-in. This allows tenants time to report any immediate issues with the accommodation. After that point, the rental relationship, including matters such as the deposit return, is handled directly between the tenant and the landlord.
Regarding deposits specifically, landlords are required to provide a clear reason if they decide not to refund a deposit. If a tenant believes the reason is not justified, we encourage them to continue the discussion with the landlord and, where necessary, seek local advice on the appropriate next steps.
We’re also sorry to hear your feedback about our customer support. Our team always aims to respond as clearly and helpfully as possible while following our platform guidelines and Terms & Conditions. In some cases, automated tools may assist with communication so we can respond more quickly, but our goal is always to ensure users receive the information and guidance they need.
We truly value feedback like yours, as it helps us continue improving our processes and communication.
Kind regards,
Teddy
We loved the location
We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. The kitchen supplies are old and cheap. The furniture is worn. Garbage accumulated in heaps just out front. More dumpsters are needed.
January 7, 2026
Unprompted review
Reply from HousingAnywhere
Dear Linda,
Thank you for sharing your feedback. We're glad to hear that you enjoyed the location and the beautiful harbor views.
Regarding the apartment and the surrounding conditions, we would like to kindly clarify that HousingAnywhere is a platform that connects tenants and landlords. As a third-party platform, we do not manage the properties. The maintenance, furnishings, and general condition of the accommodation are handled directly by the landlord or property manager.
We recommend sharing this feedback with the landlord as well, as they would be the best person to address these concerns. Thank you again for taking the time to share your experience.
Kind regards,
Alina
Well, for now, I'm not yet in the apartment I rented; I don't know what awaits me.
Initially, the platform was easy to use, and the rental process was straightforward. However, I haven't been to the location yet, so I don't know what to expect. I hope everything goes well and there are no surprises.Once I'm there, I'll share more about this experience.
March 6, 2026
Unprompted review
Reply from HousingAnywhere
Dear Cassio,
Thank you for sharing your experience so far! We're glad to hear that you found the platform easy to use and that the rental process was straightforward. We hope everything goes smoothly once you arrive at the location. Please feel free to share an update later, we’d love to hear how it goes. We wish you the best with your new place!
Kind regards,
Alina
Prompt answers to our demands.
Prompt answers to our demands.
Good follow up of the time for rental.
March 4, 2026
Unprompted review
Reply from HousingAnywhere
Dear Murielle,
Thank you for your kind feedback! We’re glad to hear you had a positive experience with the responsiveness and follow-up during your rental process.
At HousingAnywhere, we aim to provide timely support and make the rental experience as smooth as possible. We appreciate you taking the time to share your experience.
Kind regards,
Team HousingAnywhere
SOMEONE ELSE WAS LIVING IN MY ROOM
The building was dirty and sketchy inside. When I got to the apartment it looked like it hadn't been cleaned for weeks. And when I tried to enter my rented room someone was living in it. And they also didn't want to give me a full refund.
Btw if you are a woman, know that it very probably that all of your flatmates are males.
March 7, 2026
Unprompted review
Reply from HousingAnywhere
Dear Geraldine,
Thank you for your feedback. We’re sorry to hear about your experience.
If a listing is not available upon arrival, the tenant should indeed receive a refund. However, based on this review alone, we’re unfortunately unable to investigate what happened in your specific case.
Please consider reaching out to the support team at HousingAnywhere with your booking details and more information about the situation so we can properly review the case and assist you further.
Kind regards,
Team HousingAnywhere
I WILL NEVER TRY AGAIN TO SET UP AN ACCOUNT, WASTE OF TIME .
AGAIN I HAVE TRIED TO SET AN ACCOUNT WITH NO LUCK @ ALL, EVEN THE CAMERA DOESN'T WORK, I HAVE NEVER HAD A PROBLEM WITH CAMERAS BEFORE, AND I HAVE UESD IT @ LEAST 10 TIMES IN THE PAST . . .
March 4, 2026
Unprompted review
Reply from HousingAnywhere
Dear Luciano,
We’re really sorry to hear you’re still experiencing issues creating your account, we understand how frustrating that must be.
As mentioned in our previous response, we truly want to help resolve this for you as quickly as possible. Since we’re unable to access account-specific details through Trustpilot, we kindly ask that you contact our support team directly so we can investigate your case properly.
If you haven’t already, please reach out and include:
-The device and browser you’re using
-Your operating system version
-A screenshot (if possible) of the issue you’re encountering
This information will allow our team to look into what might be causing the issue.
We’re here to help and are committed to getting this sorted out for you. We look forward to hearing from you so we can assist further.
Regards,
Teddy
Website kept more money than stated in…
Website kept more money than stated in contract; landlord refuses to pay deposit; one receipt missing
February 4, 2026
Unprompted review
Reply from HousingAnywhere
Dear Natalie,
We’re sorry to hear about your experience and understand how concerning payment and deposit issues can be.
At this time, we do not have sufficient information regarding your specific booking to provide a more detailed public response. To clarify, our role is to operate the platform that connects guests and landlords. We are not the property owner and we do not manage or control the landlord’s decisions regarding security deposit returns. All platform fees are clearly outlined prior to booking and detailed in the confirmation documents, and we do not retain funds beyond what is disclosed at checkout.
As the rental agreement is between you and the advertiser (property owner), we recommend addressing any deposit or payment concerns directly with them in writing to ensure there is a clear record of communication. If you are unable to reach a resolution and believe funds are being withheld improperly, you may wish to seek assistance from the appropriate local authorities or a consumer protection body in the area where the property is located.
We appreciate you bringing this matter to our attention and hope it can be resolved promptly.
Kind regards,
Jacques
The whole process was incredibly smooth…
The whole process was incredibly fast and smooth. They were very attentive, helpful, and answered all my questions quickly. Highly recommended!
March 3, 2026
Unprompted review
Reply from HousingAnywhere
Hi Ege,
Thank you so much for your kind review! We’re delighted to hear that you found the process fast and smooth, and that our team was able to support you promptly and effectively.
Your recommendation truly means a lot to us. We’re always here to help and look forward to assisting you again in the future!
Thank you for choosing HousingAnywhere!
Jacques
Shady rental company
The site is advertising to protect against scams. However, this turned out to be only for the first two days.
Its unclear to me for what i have to pay a surcharge every moth to housing anywhere if they don't provide legal assistance when needed - i think their advertisement is misleading
February 22, 2026
Unprompted review
Reply from HousingAnywhere
Dear Biobrot,
We’re sorry to hear that your experience did not meet your expectations.
We understand how important clarity and support are when it comes to housing, especially regarding protection and fees. Our scam protection coverage and services are outlined in our terms and during the booking process, but we recognize that this may not have felt clear in your case. Your comments about the duration of protection and the monthly surcharge are valuable, and we will review how we communicate this to ensure it’s more transparent.
Regards,
Jacques
Great for mid-term housing
HousingAnywhere is a great option for a mid-term stay. Everything went smoothly. It's great to have this option before comiting to a longer stay in a certain city.
January 22, 2026
Unprompted review
Reply from HousingAnywhere
Hi Bianca,
Thank you so much for your thoughtful review! We're delighted to hear that everything went smoothly and that our platform was a great option for your mid-term stay. We’re especially glad it gave you the flexibility and confidence before committing to a longer stay in the city.
We truly appreciate you sharing your experience and hope to support you again on your next stay!
Jacques
it was great experience
December 3, 2025
Unprompted review
Reply from HousingAnywhere
Hi Mumo,
Thank you for your wonderful review! We're so glad you had a great experience with us. Your feedback means a lot to our team, and we can’t wait to serve you again in the future!
Thank you for choosing HousingAnywhere!
Jacques
We couldn't sleep in the apartment
We rented an apartment with HousingAnywere. It happened to be too noisy at night to be able to sleep. A condition that we understood as the apartment being unappropopiate to live. We communicated to the landlord the problem, but they didn't do anything to solve it. At the time the answer of the landlord arrived, it was too late to get help from HousingAnywere. They were asking us to pay an other fee to change the apartment. So we felt that we rented a faulty apartment and we didn't get support from HousingAnywere.
September 20, 2025
Unprompted review
Reply from HousingAnywhere
Dear Joel,
We are truly sorry to hear that your stay was disrupted by noise; we understand how essential a quiet environment is for a home.
As a booking platform, HousingAnywhere acts as the bridge between tenants and landlords. To protect our users, we hold the first month's rent in a secure account and only release it to the landlord 48 hours after your move-in date as per our terms and conditions. This 'Safety Window' is specifically designed so tenants can report if an apartment is not as described.
Unfortunately, because the issue was reported to us after this 48-hour protection period had ended and the funds had already been transferred to the landlord, our ability to intervene directly was limited.
Regards,
Jacques
The flat is nice considering it's made…
The flat is nice considering it's made for 15 people. The mood is really nice (only ERASMUS people) but too much little characters and footnotes that could cost you a lot of money in the contract.
Thanks for the stay
September 5, 2025
Unprompted review
Reply from HousingAnywhere
Hi customer,
Thank you for sharing your experience! We’re glad the flat worked well for your group and that the social atmosphere was a hit. We’ve noted your concerns regarding the landlord’s contract terms; we strive to partner with hosts who offer clear, straightforward agreements, so your feedback is incredibly valuable for our ongoing quality checks. All the best
Regards,
Jacques
All worked out without any complication
All worked out without any complication
February 25, 2026
Unprompted review
Reply from HousingAnywhere
Hi Johannes,
Thank you so much for your kind words!
We’re thrilled to hear that everything worked out smoothly and without any complications. That’s exactly the experience we strive to provide!
If you ever need anything in the future, we’ll be more than happy to help. Thanks again for choosing HousingAnywhere!
Jacques
Website and the landlord
Website and the landlord was quite helpful
February 25, 2026
Unprompted review
Reply from HousingAnywhere
Hi Vikum,
Thank you very much for your great feedback! 😊
We’re delighted to hear that you found both the website and the landlord helpful. Providing clear information and supportive communication is very important to us, so it’s wonderful to know that this made a positive difference in your experience.
We truly appreciate your review and hope to assist you again in the future!
Jacques
Great
Great! It's in the city center. Landlord is very helpful and kind!
September 1, 2025
Unprompted review
Reply from HousingAnywhere
Hi Raj,
We truly appreciate your feedback. It's great to hear that the city center location and the helpful landlord made your stay a pleasant one.
Thank you for choosing HousingAnywhere!
Jacques
Even less than 1
Even less than 1. They let me without an house 7 days before leaving to Spain and they will refound my 2000 euros in 10 days so if I want to have an house before I have to find other thousand euros! More than that they will not redound the 30 euros or fees of payment! And the person who was giving me the house had good reviews so you can’t trust them even when they have good reviews
February 20, 2026
Unprompted review
Reply from HousingAnywhere
Dear Ilaria,
Thank you for sharing your experience. We’re truly sorry to read how stressful this situation has been for you, especially so close to your move. We understand how upsetting and overwhelming this must feel.
At the moment, we don’t have enough information to locate your specific case in our system. We kindly ask you to contact our support team directly or reply with your booking details so we can investigate this properly. Once we are able to identify your case, we will review the situation thoroughly and clarify the refund timeline and any applicable fees.
We take situations like this very seriously and would like the opportunity to look into this for you. Please don’t hesitate to reach out with more details so we can assist you further.
Kind regards,
Alina
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