I wouldn’t hesitate in recommending Houzecheck for one minute. They explained everything very clearly and didn’t put any pressure to sign there and then. When I did sign up they instructed a loca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service we were provided by Bandish Thakor was great. The survey was set within few days and we got the report a few hours after the surveyors appointment so super quick. The survey done by Kevin... See more
Company replied
The booking process was quick and easy thanks to Bandish Thakor over the phone. Within a week we had a surveyor at the house we are buying and the survey emailed to us the next day. The survey itsel... See more
Company replied
I’m a happy returning customer and would highly recommend HouzeCheck to anyone needing a property valuation. I first heard about the company through my neighbour, who was also extremely satisfied... See more
Company replied
Company details
Written by the company
An independent assessment from a RICS surveyor gives you detailed information and a fair market value for the property, providing you with peace of mind and could potentially help you save thousands of pounds.
Contact info
30-40 St Albans Road, WD17 1RN, Watford, United Kingdom
- 0330 113 1133
- hello@houzecheck.com
- houzecheck.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Efficient service, addressed every thing and detailed explanation
Happy with their services. Will use again and highly recommend. Thanks
March 18, 2026
Reply from Houzecheck
Good morning,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Dan
Customer Services
0203 936 9033
Best service and best people to contact…
Best service and best people to contact for lan surveyor.
According to my experience they did the survey on the given time..they are punctual and fast..
March 25, 2026
Reply from Houzecheck
Dear Kishore,
Thank you for your review.
I am so pleased that you were happy with the experience. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Dan
Customer Services
0203 936 9033
Delivered what I was expected in…
Delivered what I was expected in details and on time.
March 13, 2026
Reply from Houzecheck
Dear Alain,
Thank you for your review.
I am so pleased that you were happy with the service and time frame of the report. We would love to know how we can improve to get that lovely 5 star rating if you ever want to share your feedback!
Good luck with everything!
Kind regards,
Dan
Customer Services
0203 936 9033
Very easy system to use
Very easy system to use. Whenever I called staff they responded really quickly.
The only thing was the report, if they didnt check boiler/gas it came up red which panicked me, so perhaps have a section to say not checked.
March 16, 2026
Unprompted review
Reply from Houzecheck
Dear Amandeep,
Thank you for taking the time to leave a review.
We are pleased to hear that you found our service easy to use.
All the best!
Dalvin
Customer Services
0203 936 9033
Great service
Great service on what just turned into an inquiry only very helpful explaining the details of service as a first time buyer made it more simpler to understand the process of a survey
March 24, 2026
Unprompted review
Reply from Houzecheck
Dear Customer,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Excellent company
Excellent company, very easy to contact. The report was very detailed.
March 16, 2026
Reply from Houzecheck
Dear Customer,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Gavin was Great !
We dealt with Gavin, he was fantastic, very kind and informative. He responded promptly to our enquiry and followed up with us to. would definitely recommend.
March 23, 2026
Unprompted review
Reply from Houzecheck
Dear Lauren,
Thank you for your review.
We really appreciate your feedback and are very pleased we were able to assist you. I will pass this on to Gavin, as I am sure they will also be delighted.
Best of luck with the purchase!
Kind regards,
Aimee
Customer Services
0203 936 9033
Very nice efficient service.
March 14, 2026
Reply from Houzecheck
Dear Tsitsi,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Quality clear communication on what…
Quality clear communication on what would be provides at each level with a recommendation accurate to our needs without being oversold.
March 15, 2026
Reply from Houzecheck
Dear Customer/Name,
Thank you for your review.
I am so pleased that you were happy with the communications of our teams and catering to your needs. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Dan
Customer Services
0203 936 9033
Very quick to book and got the survey…
Very quick to book and got the survey back within a working day - excellent service!
March 21, 2026
Reply from Houzecheck
Dear Jordan,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Professional
Friendly and considerate of home.
Talked me through what he was going to do and timescales beforehand.
March 9, 2026
Unprompted review
Reply from Houzecheck
Dear Helen,
Thank you for your review.
We’re always keen to improve our service, so if there is anything we could have done to make your experience a five-star one, we would really appreciate any further feedback.
We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Level 3 Report
Level 3 Report - Inconclusive reporting
Stated the obvious
Gave very poor excuses on not reporting on certain aspects
Didn’t tell us anything we didn’t already know
Generalised statements that property may be subject to Radon - word for word from Government website
March 1, 2026
Reply from Houzecheck
Dear Jane,
Thank you for your review.
I am sorry to hear that you were disappointed.
We would be very happy to investigate any issues for you. We pride ourselves on offering a high level of service and so if you are not happy, please could you call us on 0203 936 9033 or email us on team@houzecheck.com so we can look into these issues for you.
All of our surveyors are fully qualified surveyors registered with the RICS (Royal Institution of Chartered Surveyors) and work to RICS' exacting standards. We would therefore be keen to investigate your concerns.
Kind regards,
Aimee
Customer Services
0203 936 9033
It was very detailed assessment of our…
It was very detailed assessment of our property which helps me to understand the future requirements and maintenance of the house ..The pictures were taken very clearly ..Good service… Thank you
March 13, 2026
Reply from Houzecheck
Dear Sreeja,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
Once they got your money they will never reply back
The survey process was completed, presumably due to the vendor's focus on compensation. I have attempted to contact them via email regarding a query from my solicitor pertaining to the survey findings, but I have not yet received a response. It appears there is a perception that their engagement is primarily transactional, with post-service communication being a challenge. This reflects poorly on the company's client relations.
March 14, 2026
Reply from Houzecheck
Dear Customer,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
We are sorry to hear you are unhappy, this isn’t the level of service we aim to provide, and are actively reviewing our processes to ensure better communication and timely delivery going forward.
We appreciate you bringing this to our attention.
Best regards,
Dalvin
Customer Services
0203 936 9033
Private survey
Everything was explained in clear ,straighforward terms and the final report was detailed yet easy to understand.Highly recommend for anyone wanting a reliable and professional survey.
March 20, 2026
Unprompted review
Reply from Houzecheck
Dear Andrei,
Thank you for taking the time to leave a review.
We’re glad to hear you found the report clear, detailed and easy to understand.
Your recommendation is truly appreciated!
Dalvin
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Mark,
Thank you for your review.
I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!
I am glad we were able to be of service to you and wish you all the best for the future.
Kind regards,
Dan
Customer Services
0203 936 9033
Houzecheck - excellent customer service
Houzecheck were really helpful when we were searching for a surveyor for a flat purchase. My Mum was very anxious making the decision to downsize and Gavin in particular in the call centre was incredible knowledgeable and helpful. He really put our minds at ease and made us feel positive about getting a survey done, as well as what next steps to take with a problem we were facing regarding the plans of the property.
Five stars for service!
March 18, 2026
Unprompted review
Reply from Houzecheck
Dear Lucy,
Thank you for your review.
We really appreciate your feedback and are very pleased we were able to assist you. I will pass this on to Gavin, as I am sure they will also be delighted.
Best of luck with the purchase!
Kind regards,
Aimee
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Ian,
Thank you for your review.
I am so pleased that you were happy with the service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
The report was detailed and was…
The report was detailed and was completed in a few days very happy with it
March 18, 2026
Reply from Houzecheck
Dear Customer/Name,
Thank you for your review.
I am so pleased that you were happy with the efficiency of our service. We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Dan
Customer Services
0203 936 9033
Reply from Houzecheck
Dear Customer,
Thank you for your review.
We’re always keen to improve our service, so if there is anything we could have done to make your experience a five-star one, we would really appreciate any further feedback.
We are delighted to have been of service to you.
Good luck with everything!
Kind regards,
Aimee
Customer Services
0203 936 9033
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