Houzecheck Reviews 2,533

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 861 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the professionalism and helpfulness of the staff. Customers found the service to be excellent, with many appreciating the clear explanations and thoroughness of the surveys. The response times were consistently praised, with reports often delivered much faster than anticipated, making the overall user experience smooth and easy. However, some people mentioned issues with delayed reports, with one customer waiting over 17 days, which impacted their house move. A few other people also felt uncomfortable with surveyors bringing a 'friend' who spoke a different language and not wearing shoe covers, and some experienced a poorly conducted survey that missed critical issues. There were also instances of unprofessional communication and a lack of follow-up after the service, leading to a perception of transactional engagement.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, reliability, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, helpfulness, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the speed of report... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, professional, and friendly... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate in recommending Houzecheck for one minute. They explained everything very clearly and didn’t put any pressure to sign there and then. When I did sign up they instructed a loca... See more

Company replied

Rated 5 out of 5 stars

The service we were provided by Bandish Thakor was great. The survey was set within few days and we got the report a few hours after the surveyors appointment so super quick. The survey done by Kevin... See more

Company replied

Rated 5 out of 5 stars

The booking process was quick and easy thanks to Bandish Thakor over the phone. Within a week we had a surveyor at the house we are buying and the survey emailed to us the next day. The survey itsel... See more

Company replied

Rated 5 out of 5 stars

I’m a happy returning customer and would highly recommend HouzeCheck to anyone needing a property valuation. I first heard about the company through my neighbour, who was also extremely satisfied... See more

Company replied


Company details

  1. Surveyor

Written by the company

An independent assessment from a RICS surveyor gives you detailed information and a fair market value for the property, providing you with peace of mind and could potentially help you save thousands of pounds.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Needed a survey quickly and managed to…

Needed a survey quickly and managed to get one within a few days. A good price as well for a level 2 survey. The surveyor phoned straight after the visit and confirmed property findings etc. Report received in 4 days.

Would highly recommend

May 4, 2026
Houzecheck logo

Reply from Houzecheck

Dear Customer,

Thank you for your review.

I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!

I am glad we were able to be of service to you.

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars
Houzecheck logo

Reply from Houzecheck

Dear Maxine,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

A very thorough survey and easy booking process

The booking process was quick and easy thanks to Bandish Thakor over the phone. Within a week we had a surveyor at the house we are buying and the survey emailed to us the next day. The survey itself was very detailed (127 pages) with every aspect of the house covered in detail including pictures and where we may need to look at any faults in more detail

Can't recommend Houzecheck enough

May 2, 2026
Houzecheck logo

Reply from Houzecheck

Dear Customer,

Thank you for your review.

I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!

I am glad we were able to be of service to you.

Kind regards,

Dan L
Customer Services
0203 936 9033

Rated 5 out of 5 stars

A GREAT service…

I would like to say a massive thank you to Houze Check for being so professional and going above and beyond to complete our house valuation so smoothly and efficiently. I am very happy with their service and such a detailed report was impressive. I really appreciate all your help and will definately recommend this company to anyone wanting to complete a professional house valuation. Thank you.

May 10, 2026
Houzecheck logo

Reply from Houzecheck

Dear Shaban,

Thank you for your review.

I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!

I am glad we were able to be of service to you.

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Fabulous

Fabulous! Second time using Houzecheck, and a super service again. Easy and efficient.

May 5, 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Customer,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Excellent and straightforward no…

Excellent and straightforward no problems in booking and the appointment went smoothly and the report was sent within 24hrs very detailed.

May 8, 2026
Houzecheck logo

Reply from Houzecheck

Dear Dolores,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Very though rough report

Very though rough report

April 30, 2026
Houzecheck logo

Reply from Houzecheck

Good Afternoon,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Wish you all the best!

Kind regards,

Dan
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Prompt reliable service

Prompt reliable service
Detailed report within 48hrs of survey being completed

April 30, 2026
Houzecheck logo

Reply from Houzecheck

Dear Lee,

Thank you for your review.

I am so pleased that you were happy with the turn around time of the report and the quality. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Dan
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Fast efficiency service and quick…

Fast efficiency service and quick report back

April 30, 2026
Houzecheck logo

Reply from Houzecheck

Dear Kate

Thank you for your review.

We really appreciate your feedback and are very pleased we were able to assist you.

Best of luck with everything.

Kind regards,

Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Good communications and clear advice on…

Good communications and clear advice on what to expect

April 30, 2026
Houzecheck logo

Reply from Houzecheck

Dear Duncan,

Thank you for your review.

I am so pleased to read you were happy with the service.

Good luck with the house purchase.

Kind regards,
Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Excellent website made the whole…

Excellent website made the whole process very easy and undestandable. The people we came in contact with were very friendly and professional.
Highly recommended.

May 6, 2026
Houzecheck logo

Reply from Houzecheck

Dear Richard, 

Thank you for your review.

We are really pleased to read that you found the experience with us excellent.

We are delighted to have been of service to you.

Thank you for the recommendation and best of luck with everything!

Kind regards,

Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Excellent experience

Very detailed survey, good communication throughout, and very prompt to issue survey following completion. Excellent experience.

May 5, 2026
Houzecheck logo

Reply from Houzecheck

Dear Jamie,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with & good customer service at the booking stage. Survey was completed a week later & the report was received well within the 5 day service standards. Would recommend.

May 6, 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Kim,

Thank you for your review.

I am pleased to read you were happy with the service and would recommend us. I will be sure to pass this on the surveyor!

I am glad we were able to be of service to you.

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Highly recommend Houzecheck

Highly recommend Houzecheck! The survey was super detailed and happy with the overall service.

May 5, 2026
Houzecheck logo

Reply from Houzecheck

Dear Kian,

Thank you for your review.

I am delighted to read you were happy with the service we provided and would recommend us.

It truly means a lot to us and we're so grateful you took the time to share your experience.

I will be sure to pass this on the surveyor!

All the best with your house purchase. 

Kind regards,

Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Really quick after survey for report to…

Really quick after survey for report to come back it came through next day would definitely use again

May 5, 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Shane,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

The surveyor was very helpful and…

The surveyor was very helpful and worked until late to get the survey done on the day booked as he had been held up in traffic on an earlier job.

April 23, 2026
Unprompted review
Houzecheck logo

Reply from Houzecheck

Dear Angela,

Thank you for your review.

I am so pleased that you were happy with the service. We are delighted to have been of service to you.

Good luck with everything!

Kind regards,

Aimee
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Explained clearly & understood…

Explained clearly & understood everything , good price & quick

May 4, 2026
Houzecheck logo

Reply from Houzecheck

Dear Jackie
Thank you for your review.

I am so pleased to read that you found the experience with us excellent. 

I am glad we were able to be of service to you.

Kind regards,

Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Excellent service

Excellent service

May 4, 2026
Houzecheck logo

Reply from Houzecheck

Dear Mohammed

Thank you for your review.

We are delighted to hear you were happy with the service. 

Kind regards,

Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

I found the survey to be very detailed…

I found the survey to be very detailed including photos with the explanations.
Also my surveyor was happy to talk me thru it once I’d read it.
Would definitely recommend.

May 4, 2026
Houzecheck logo

Reply from Houzecheck

Dear Andrew,

Thank you for your review.

We are delighted to hear you were happy with the service and would recommend us.

We really appreciate your feedback and I will certainly pass this on to the surveyor.

Best of luck with the purchase! 

Kind regards,

Karen
Customer Services
0203 936 9033

Rated 5 out of 5 stars

Excellent and advice given for things…

Excellent and advice given for things to taken into account

April 29, 2026
Houzecheck logo

Reply from Houzecheck

Dear Ibanda,

Thank you for your review.

I am so pleased that you were happy with the service. 

Good luck with everything!

Kind regards,

Karen
Customer Services
0203 936 9033

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