Hövding is both extremely safe and has a great innovative design. I feel uncomfortable wearing a "normal" helmet but a Hövding – it´s just great!! Once a Hövding, always a Hövding!
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See what reviewers are saying
the airbag cover arrived extremely fast, so all fine until then. In the meantimer, though, Hovding went bankrupt and stopped all customer service (no rating for that). Finally, about three weeks after... See more
Second accident with protection by Hövding. Amassing good result. Absolutely no single small damage of head, face. Also neck and my expensive glases was protected successful. Bevor I had some assistan... See more
Company replied
Since I started using the airbag from hövding, I feel much safer on the bike because my entire head and neck are protected. It's easy to use and very comfortable to wear (I don't even notice that I'm... See more
Company details
Information provided by various external sources
Hövding is an airbag for cyclist that has superior shock absorption compared to a regular bicycle helmet. Be safe - buy a Hövding today!
Contact info
Bergsgatan 33, 214 22, Malmö, Sweden
- +46(0)40236868
- info@hovding.com
- hovding.com
No response from customer service after the airbag was triggered
Hello,
My airbag was closed on 25/09/2023 (ci-joint with the support client file), and you were asked to respond to the questionnaire and ask for a complete release and your next part of the return process , is it normal?
How long do you have to wait until the time comes to get rid of it and how often you know what to do before the situation arises? If you continue to operate without the security system in place, you will be surprised to hear that the return process is part of the security of your use.
And attentive to the response
Cordialy
Valentin Dutertre
--> Le service ma contacté quelques jours après ce commentaire. Mon problème a été résolu. Merci à eux
September 12, 2023
Reply from Hövding
Hi Valentin, Thank you for your review. We are very sorry for the delayed answer from our customer service. Our customer service has now handled your issue and e-mailed you regarding confirming your address to send you a new Hövding.💛
It was all okay
September 7, 2023
Reply from Hövding
Dear Michael.
Thank you for your review. We are happy to have you as a customer.
Kind regards
Hövding💛
Never got my package.
September 8, 2023
Reply from Hövding
Dear Carl,
Thank you for leaving your feedback here on Trustpilot!
Upon investigating the issue, we discovered that your package was returned to our warehouse due to the storage period expiring at the drop-off point. We regret the delay in addressing this matter and in sending it out again. Please be assured that we are actively working to resolve this issue promptly.
We have an ongoing dialogue with you in your case, and we sincerely apologize for any inconvenience this has caused. We have directly contacted our warehouse regarding this matter and are actively pursuing a solution. 💛
With kind regards,
Hövding
The hovding is high Qualität
The hovding is high Qualität, i‘m feeling very safe with it. After 4 weeks I had a Tone and immediatly there was an offer to help in the App. The Service was very fast and very friendly. Whitout and compromises I got. the help.
I have only one very little „Problem“. I orderd another hovding via App and couldn‘t find the invoice - Not in the Mails and Not in the App. The Chat wasn‘t helpful, i will call you for that question
September 1, 2023
Reply from Hövding
Dear Antje,
Thank you very much for your valuable feedback.
Our customer service team will send you the invoice be email as soon as possible.
We take this opportunity to inform you that for warranty purposes, you only need to upload your order confirmation when creating a claim. Alternatively, a delivery note can be used for the same purpose.
We hope this information has been helpful.
Have a nice day and do not hesitate to contact our customer service if you need to.
We wish you a safe ride with your Hövding.
Best regards,
Hövding 💛
Very good, with few issues
Product quality is as good as expected. Very nice!
Shipping with FedEx is fine, not the best option. Would be nice to have the customer choose between different shipping companies.
Unfortunately, I had to send an extra mail, asking for delivery after only part of the order has been shipped.
Improvement is possible when it comes to the app. I hate apps running in the background (on iOS background app refresh needs to be active, which is something I just don't want to do regarding battery lifetime). I know it's necessary for the emergency notifications send to my friends/family. But I do have this option already on iOS.
Syncing routes I have driven is often not working. Only 50% of my rides are tracked and shown inside the app.
Looking forward to see improvements in the future
September 5, 2023
Reply from Hövding
Hi Florian,
Thank you for taking the time to provide us with your feedback, and we truly appreciate your support! 😃
We're delighted to hear that you're satisfied with the quality. We do apologize for any inconvenience you experienced with the partial delivery of your order, and we will certainly explore options for more personalized shipping choices in the future.
Your input on the app is valuable to us. We're actively working to enhance the user experience. If you require assistance with the app to ensure you have the correct settings, please don't hesitate to reach out to our support team. They'll be more than happy to assist you.
Once again, thank you for choosing Hövding, and we're looking forward to continuing to serve you in the future. If you ever have more feedback or questions, please feel free to contact us. 💛🚲
Best regards,
Hövding
Reply from Hövding
Dear Mike.
Thank you for your review. We are happy to have you as a customer.
Kind regards
Hövding💛
Placing an online order
The handling of getting the extra free spare-cover was quite unconfortable. The translation into German was not very well done. It took me three attempts to place the order.
August 29, 2023
Reply from Hövding
Dear Robert,
Thank you for taking the time to give us your feedback.
We are sorry that you had some problems placing your order.
We will be contacting you soon with the hope you can give us more exact details on what we can improve in our website.
Many thank for your valuable input once again.
Have a nice day and a safe ride!
Best regards. 💛
Hövding
Reply from Hövding
Dear Lutz,
Thank you again for your valuable feedback.
If you need further information or help, do not hesitate to contact our customer service team.
Best regards 💛
Hövding
It feels safe and you don’t need a…
It feels safe and you don’t need a helmet. I have fallen once while biking in winter on slippery roads and it inflated just like it was supposed to. I guess the only downside is the price.
September 1, 2023
Reply from Hövding
Dear Andreas,
Thank you again for your valuable feedback.
We are glad to hear that your Hövding worked as it should and protected as intended the genius in you 💛
If you need further information or help, do not hesitate to contact our customer service team.
Best regards,
Hövding
Reply from Hövding
Dear Marianne.
Thank you for your review. We are happy to have you as a customer.
Kind regards
Hövding💛
Reply from Hövding
Dear Christiane.
Thank you for your review and we hope you are alright after your accident. We are happy to have you as a customer.
Kind regards
Hövding💛
Great invention
Great invention. I genrally to not like to wear anything on my head, so moving the helmet to the neck is great.
Works fine, I used model 2 for about 5 years.
I only see one disadvantage: Why is there no way to lock the Hövding together with the bike itself. Some metal ring or similar way to tie it somehow would be helpful. Without it, I have to carry the Hövding with me wherever I go.
August 31, 2023
Reply from Hövding
Dear Christian,
Thank you for taking the time to provide us with your feedback. We are glad to hear that your Hövding protected you for that period of time and we appreciate greatly your suggestion. This will be forwarded to the respective department.
Thank you again for your valuable feedback.
Best regards 💛
Hövding
Hallo Hövding
Hallo Hövding, I am a big fan of you and my Hövding. I keep talking to everybody how brilliant the Hövding is and it is quite impressing how much interest there is.
However - only my app won‘t track my rides and you promised twice to check and fix, but all you come back to is asking about how you performed: please fix first and i let you know about my Feedback. Thank you very much, Alice
August 25, 2023
Reply from Hövding
Dear Alice,
Thank you for taking the time to provide us with your valuable feedback. As you can see in our system, our customer service has been in contact with you these days.
We are trying to improve our app and all our services and we appreciate your patience in this process.
If you have any further questions, please do not hesitate to contact us again.
Best regards,
Hövding
Reply from Hövding
Hi Philipp!
Thank you for taking the time to leave your feedback! We are glad to hear that you had a positive experience with us. Our goal is to provide efficient and reliable service to our customers, and we are glad that we were able to meet your expectations.
If you ever have more feedback or questions in the future, please feel free to contact us. We are here to help you.
We wish you many safe and enjoyable rides with your Hövding! 🚴♀️😊
Best regards,
Hövding
Helpful and quick customer service
Phone Hotline and chat can be used without waiting in line forever. Sometimes things get stuck in the workflow,but customer service is quick and very helpful.
August 29, 2023
Reply from Hövding
Hi Inez!
Thank you so much for your feedback! We are glad to hear that you found our customer service helpful and fast both by phone and chat!
If you ever encounter any problems or have any questions in the future, please don't hesitate to get in touch. We are here to help you.
Wishing you a wonderful day and safe cycling adventures ahead! 🚴♂️😊
Best regards,
Hövding
Satisfied with Hövding
Fast delivery, easy instruction to understand how the product works, possibility to change the size of the helmet so it fits perfectly, comfortable to wear.
August 23, 2023
Reply from Hövding
Dear Jenny,
thank for your feedback!
We are glad to hear that you find product easy to use. If you have any questions please do not hesitate to contact our Customer Service.
Thank you again for your valuable feedback.
Best regards 💛
Hövding
Great service from Hövding
Great service from Hövding. I ordered a hövding 3 and recieved it the very next day. I purchased the first version hövding when it was released……it saved my life when I had a cycling accident. I am more than happy with my hövding 3, a great product and feels extra safe to cycle when wearing it.
August 22, 2023
Reply from Hövding
Dear Paul,
Thank you for taking the time to provide us with your feedback.
We are glad to hear that everything went smoothly with the delivery of your Hövding and that a former Hövding has already protected you well in a bike accident.
Thank you once again for your valuable feedback.
Best regards 💛
Hövding
Reply from Hövding
Dear Roberto,
Thank you for taking the time to provide us with your feedback.
We are glad to hear that everything went smoothly with the delivery of your Hövding.
hank you again for your valuable feedback.
Best regards 💛
Hövding
It blow upp during a hard break cus a…
It blow upp during a hard break cus a car turned wrongly.
The insurance dident cover cus there was "no Accident". And i dont get a new one cus it was to old.
Feels scamed.
September 11, 2023
Unprompted review
Reply from Hövding
Hi Daniel,
First and foremost, thank you for taking the time to share your feedback on Trustpilot, even though it's just a 1-star review. We genuinely value your input and hope we can work together to improve your experience! 😊
To better understand your situation and find ways to assist you, we encourage you to reach out to us directly. Creating a support issue on our website is a convenient way to connect with our dedicated team, who are always eager to go the extra mile to assist you.
Whether you're currently within your warranty period or not, please don't hesitate to get back to us. We're here to explore potential solutions and ensure we can make things right for you.
Best regards,
Hövding
Hövding is a functioning Airbag
Hövding is a functioning Airbag. Only much too expensive! The handling with sending a New Airbag with 100 € Reduction was easily. Please make this System cheaper, so that everybody can use it
August 16, 2023
Reply from Hövding
Hi Karin,
Thank you so much for taking the time to share your experience and for giving us a 5-star rating on Trustpilot.
We understand that our product may be considered an investment, but we believe that the safety and protection it provides is worth it. The price of the product is set to match the product and producing costs as it is a highly technological product. We appreciate your feedback and will take it into consideration as we continue to improve our services for all of our customers. Thank you again for your valuable feedback.
Best regards,
Hövding 💛
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