Howards Motor Group Reviews 

1,065
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely helpful, making the entire process feel effortless and enjoyable. The service provided is frequently highlighted as excellent, with many people appreciating the efficient, professional approach and smooth user experience. Reviewers often mention feeling well-looked after, with staff going above and beyond to ensure satisfaction and provide clear explanations. However, some customers also noted significant issues with vehicle quality or condition shortly after purchase, including mechanical faults and cosmetic damage. A few other people also felt that customer service was unhelpful or unresponsive when these problems arose, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their car... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting outstanding and... See more

User experience

Consumers find the user experience to be positive, with many describing it as effortless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam at Howard’s Citroën in Weston‑super‑Mare absolutely nailed it. Seriously - knowledgeable, professional, and personable in a way that makes the whole experience feel effortless. He locked o... See more

Company replied

Rated 5 out of 5 stars

These guys are proper old school, no hassle when viewing, any work needed was carried out without asking, finding that very rare now in the used car market. Spoke with Greg and he was great from s... See more

Company replied

Rated 5 out of 5 stars

Efficacity and polite professionalism here. Was in the lucky posish of being able to choose and test drive both the mini and a top spec 208: went with the Agueda yellow Peugeot and that from somebod... See more

Company replied

Rated 5 out of 5 stars

We have just bought our new car from Howard’s Weston Super Mare. Andrea Horvath Customs Relations Manager was fantastic. Talked us through everything. Felt like we were having coffee with a friend. N... See more

Company replied


Company details

  1. Motor Vehicle Dealer

Written by the company

Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence. Whether you’re purchasing a new or used car, servicing your vehicle, or seeking expert advice, you can expect a relaxed, welcoming environment and technical expertise honed over five decades.

About us

Written by the company

Howards Motor Group
Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence.

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,065)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hyundai

Charlie, Emma and Stephen have all been extremely helpfull in helping me and my partner in the buying process, would 100% recommend to anyone purchasing a car to visit them.

August 17, 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Killian, thank you for taking the time to leave us a review. We really appreciate your positive recommendation! Kind regards, Howards Hyundai WSM

Rated 5 out of 5 stars

Having used this dealership for over 10…

Having used this dealership for over 10 year’s I would recommend them highly . I have used them for warranty repairs , MoT’s & servicing and always found them helpful & efficient.
I have not purchased a new or used vehicle from them as there wasn’t the model of Hyundai Kona I wanted at Hyundai Dorchester unfortunately.
I subsequently purchased from an alternative Hyundai dealership in Southampton about 2 weeks ago & found out subsequently that they weren’t a patch on Howard’s !
Thankfully most of the issues are now sorted but without the help of Allison(Ali ) in Service in Dorchester it would have proved a lot more difficult .
She should be commended for her Helpful , friendly support which is much appreciated. Thank You Ali ! 👍

August 15, 2025
Unprompted review
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Reply from Howards Motor Group

Hello Paul, thank you for taking the time to leave us a review. We are delighted to hear of your positive experience with our team, and hope to see you again soon! Kind regards, Howards Hyundai Dorchester

Rated 5 out of 5 stars

Friendly compete staff

Well trained and competent staff. Extremely friendly and were able to help with all my questions. Special thanks to Lottie at kia weston super mare

August 13, 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you very much for taking the time to leave this review!

Howards Citroen WSM

Rated 5 out of 5 stars

Excellent customer service

Howard’s of Dorchester have serviced my car regularly since I bought it from them as a used car. I have always found them to be extremely helpful, offering excellent customer service and above all else, honest. When my car developed a potentially serious fault which could have been catastrophic if left undetected, my opinion and trust in them only grew. They liaised with Peugeot to support the otherwise costly repair as a goodwill gesture which they need not have done. I thoroughly recommend the Dorchester branch and their staff to all.

August 11, 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Kevin, thank you very much for taking the time to leave this review! We hope we can be of assistance again in the future.

Howards Peugeot Dorchester

Rated 5 out of 5 stars

Alex Morton from western Suzuki

Alex Morton from western Suzuki was very helpful answered all our questions. For someone that is new to the job he has a great career ahead of him.

August 3, 2025
Unprompted review
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Reply from Howards Motor Group

Hi Michelle, thank you so much for taking the time to leave this review. We're so pleased you enjoyed your visit.

Howards Suzuki WSM

Rated 5 out of 5 stars

Hyundai is the BEST…

Went in on a Friday looking for a motability car and hey presto,the team sorted it and I picked up my new car today,so a very big thankyou for making my experience as stress free as possible CHARLIE YOUR A LEGEND 👍🤣🤣🤣🤣🤣

August 5, 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you very much for your kind words and this review. If there is anything else we can do for you, please feel free to reach out.

Howards Hyundai WSM

Rated 5 out of 5 stars

Good customer service

Good customer service, helpful staff.

August 4, 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you very much for this high star rating. We hope we can be of assistance in the future.

Howards Toyota WSM

Rated 5 out of 5 stars

Superb Service as usual!

Superb Service as usual. Ten years a customer! My thanks to Niamh, Duncan and the technicians. Easily the best garage I have ever dealt with.

August 1, 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you very much for your kind words and this review! We hope to be of service again in the future.

Howards Kia Taunton

Rated 5 out of 5 stars

Amazing team, great service

George at Motability is an absolute gem & such an asset to the team. He went above & beyond to make sure I was happy. The customer service I received was exemplary. I can't recommend Hyundai Taunton enough! Thank you so much for everything. 🥰

July 24, 2025
Unprompted review
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Reply from Howards Motor Group

Hello Christina, thank you for taking the time to leave us a review. We are very happy to hear you found our staff to be so supportive during your experience with us. Kind regards, Howards Hyundai Taunton

Rated 5 out of 5 stars

Helpful, knowledgeable staff

I had excellent service that went above and beyond normal expectations. There was no pushiness but using their knowledge of the market place made useful suggestions which eventually resulted in a happy customer!

July 26, 2025
Unprompted review
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Reply from Howards Motor Group

Hello Valerie, thank you very much for your kind words and this review! We hope to be of service to you again in the future.

Howards Kia WSM

Rated 5 out of 5 stars

Thabk you Howards Nissan at Weston.

We bought a car recently through Howards Nissan at Weston. They didn't have on the forecourt exactly what we were looking for but they worked incredibly hard to source a suitable car. The team were polite and caring throughout, this was customer service at the highest level. Thank you Jack, Harvey, Simon and Sam.

July 21, 2025
Unprompted review
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Reply from Howards Motor Group

Hello Both, we're so pleased to hear that you had a good experience whilst visitng us at Howards Nissan WSM. Please feel free to reach out if there is anything else we can do for you!

Rated 5 out of 5 stars

An excellent service

A warm welcome and attentive service. There was no pressure and all the options were clearly explained. We came away pleased with the whole experience.

July 18, 2025
Unprompted review
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Reply from Howards Motor Group

Hello Alison, thank you very much for taking the time to leave the review!

Howards Hyundai WSM

Rated 5 out of 5 stars

Had the pleasure of dealing with Zoe…

Had the pleasure of dealing with Zoe Lindsay while looking for a new car and I cannot thank her enough, I know nothing about cars or the process and she couldn’t of been more helpful or patient with me, she went above and beyond deffo a credit to the team! Thanks again Zoe :)

July 11, 2025
Unprompted review
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Reply from Howards Motor Group

Hello Sophie, thank you very much for taking the time to leave this review. Please feel free to reach out if there is anything else we can do!

Rated 5 out of 5 stars

I have so much confidence in my car…

I have so much confidence in my car after it’s been checked by the mechanics, and the lovely lady’s on the service desk are so helpful and reassuring explaining everything, amazing customer service and put me at ease when informed me of some safety issues I was not aware of.

July 2, 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Rachael, thank you very much for taking the time to leave this review. Please let us know if there is anything else we can do for you!

Howards Peugeot Taunton

Rated 5 out of 5 stars

Took my Citroen to Howard’s Peugeot as…

Took my Citroen to Howard’s Peugeot as we had a problem with a speaker. Citroen couldn’t sort it so Peugeot had a look and sorted the fault. Brilliant service from the workshop and excellent help and communication from Courtney in reception.

July 7, 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello David, thank you very much for taking the time to leave this review. Please let us know if there is anything else we can do for you.

Howards Peugeot Taunton

Rated 5 out of 5 stars

Ship shape service

Excellent service from Niamh and the gang at Howard’s taunton. Car serviced in record speed and a helpful and informative health check video sent by the ten working on my car. All handed back over by the super helpful and knowledgeable Niamh and a washed car to boot! Tip top skills Howard’s Kia Taunton.

July 7, 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Paul, thank you very much for taking the time to leave this review. We're so pleased to see read that you had a good experience with us! Please feel free to reach out if there is anything else we can do for you.

Howards Kia Taunton

Rated 5 out of 5 stars

Ask for Marcus brilliant

We went to Howard's to buy a Honda jazz. We saw a very helpful man called Marcus. He sorted all the paperwork out and helped us by taxing the car. Marcus showed us around the car explaining what all the features do we are not that savvy with modern cars. We would highly recommend Marcus if you go into Howard's ask for Marcus he is a very friendly and likeable man. Joan and myself would like to thank you very much Marcus. 👍👍

July 7, 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you very much for your kind words and taking the time to leave this review. Please let us know if there is anything else we can do for you!

Howards Toyota WSM

Rated 5 out of 5 stars

Very professional set up

Very professional set up, helpful and friendly staff

July 7, 2025
Unprompted review
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Reply from Howards Motor Group

Hi Wendy, thank you very much for this review! we're glad you enjoyed your visit.

Howards Hyundai WSM

Rated 5 out of 5 stars

Ciaran at Yeovil was so helpful from…

Ciaran at Yeovil was so helpful from start to finish. Excellent customer service from him. So helpful. Drove my new car away yesterday a Citroen C3 I couldn't be any happier would recommend Howard's to anyone. Will definitely be back. Thankyou Ciaran so very much

July 6, 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Tracy, thank you very much for your kind words and this review. I there is anything else we can do for you. Please feel free to get in touch.

Howards UCC Yeovil

Rated 5 out of 5 stars

Suzuki Swift

Recently purchased a Suzuki Swift from Howards Weston garage with Alex.
Alex was fantastic, he explained everything, was very patient and even went as far as making a video for me to refer back to for controls etc on the car. He couldn’t have done a better job and definitely went the extra mile! The garage as a whole were amazing and would highly recommend.

June 13, 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Yvonne, thank you for taking the time to leave this review. We're so pleased to hear that you enjoyed your experience with us. Please feel free to reach out if there is anything else we can do for you!

Howards Suzuki WSM

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