Howigs Reviews 

Unfortunately I did not see some of the reviews for this company and if i did i would not have ordered a wig it's nothing like the one in the picture different colour looks totally different £103 down the drain i have been in touch with this company and complained to them which I think it's just a waste of time and money they did get back to me saying they would sort the problem but surprise surprise I'm still waiting just to warn people don't order one because you will be disappointed and loose your money 😠😠😠😠😠😠😬😬😬😬😠

Like all the rest of customers we been ripped off.a wig I purchased advertised as 100% human hair is a joke couldn't be further from the truth.i took the wig to hair stylist.they laugh at it asked if I purchased it from a joke shop.i was really embarrassed.but the sad thing is when I tried to return it.they kept coming up with stupid suggestions.they don't want to accept it back.so my 14 day consumer rights to return it is a no no with these rip off merchants.and even worse I paid with PayPal I submitted a claim to them for a refund.and they rejected my claim.so PayPal not all it's cracked up to be.as far as I'm concerned your not safe paying with PayPal.had I known I would have use a credit card.so be very careful.don't deal with Howigs and be careful using PayPal.both as bad as one another.

Utterly disgusting service. My mother ordered some hair extensions for use at my sisters wedding. We ordered and within 2 hours mum found out they were not real hair and wanted to cancel the order.
Our first request we met with “it will look bad on us if you cancel” and an offer of 10% off my next order.
Second request for cancellation met with “if you want real hair, we can do this, but you’ll have to pay more”, of course we refused!
Third request to cancel and we get a completly blank email back.
Fourth request a reply saying we can have a more expensive one for the same price.
Then i get an email saying my orders about to be dispatched. So i reply asking why despite asking 4 times previous for a cancellation
I get a reply asking me to choose a different hair piece again. So completely ignoring my email.
Then finally after 5 days and 5 requests to cancel, they actually did it! In full!
Poor is an understatement here, just utterly abysmal customer service! Avoid like the plague!!!

Where do I start. Ordered 2 wigs, total cost £137. Neither was what they were supposed to be. Got offered another one, but I had to pay for it!! I asked to send one of the wigs back because I tried to sort one out myself, to no avail. Weeks later I still haven't been given the address of where to send it back, which it states on their website you can get off them if you need to send it back. Well that's certainly not true, the person who has been emailing me from Howigs, is so determined to keep hold of the £82 for the incorrect wig, has now stopped corresponding with me. I was offered £10 compensation, which I think is an absolute cheek, for a wig that cannot be worn and is totally wrong. I've also asked to send it back but keep getting the brush-off.

This is a scam website. The wigs are coming from China, even if you order from co.uk site.. When they arrive, you have to pay extra money because of clearance taxes. They did not tell me anything about extra taxes ... My order did not arrived at all and they wanted to refund me just 20%, than 30% and now 40% only. I lost a lot of time talking on email with a totally unprofessional customer care. Today I raised a dispute on PayPal and hopefully I will get my money back.

The worst company ever. They send poorly made wigs from China, wrong color, wrong style and if you order human hair they send you synthetic hair. If you try to send the wig back they won't give you an address. There is no such company in the USA but they have a web site that makes you believe that they are in New York, USA. The return label says Shanghi Olangyan Trading Co., Huayan Zuo China. C/O Nice express Dubai Express Mail Center, United Arab Emirates. Don't order from this company because you will be stuck with a wig that you would not wear and your money will be lost.

Ordered a straight hair wig with a fringe in Jun 2017 to cover my thinned out head during the chemo treatment. As soon as we saw where our payment has gone to, we knew something was not right because the payment went to a Chinese named individual PayPal account rather than a company account. We tried to cancel through email (no phone numbers were offered on the web) but they replied" cannot cancel because the order is already in Production." Surely should be able to cancel when the cancellation is requested in the 48hours after the order?? There were many requests for cancellations but they would not accept. In the end we settled for 15% refund which took more than a month to reach back to our account. The order took the same length of time too. It was not a surprise but was absolutely an incorrect style with curls and no fringe! After sending pictures of my own order and order confirmation with the sent wig, we requested a full refund. Again, they shockingly behaved and told us to "try again" "do them a favour and take the wig to a hairdresser and correct the style" . And again we were pursuaded to take £23 partial refund towards a haircut and I am to be left with the order that I did not order. Now I noticed the return address of the delivery happens to be the same as a much complained company called Rotita. Unit 3 skyport trade park Hammondsworth Middx UB3 0LB. MR. HU ONE. I realized this name's initials are the wig company name. I do hope they will have a big trouble with the authorities like Tradeing Standard to stem this fraudulent trader.