Howleys Toys Reviews 

Beware, especially during this holiday season! After completing an eBay order, 3 days later they cancelled under ‘buyer requested cancel’, which was false. They then finally messaged to say my item was lost, but lied numerous times regarding the cancellation reason. I have screenshot of them manipulating the listing through the days of purchase. They’re breaking consumer rights act and eBay user policies, so use at your own caution. They apparently pride themselves on customer service, however, they have none. This was proven by the way they handle disputes and boldly lie to customers, which is a theme through out their eBay store. If they had been honest in the first instance, this wouldn’t have been a problem, but to lie and manipulate for their own cause whilst breaking rules & laws, that’s what’s prompted this honest review. Do not buy, you will very likely be disappointed, lied to and disrespected as a customer/consumer.

I paid for express delivery, this did not happen, If I pay for express next day and have ordered before cut off (almost 24 hours before cut off time) you should be providing that service, If you are not able to offer express shipping take it off your website, I have asked you to cancel my order as not shipped yet, you can't apparently, I have asked you to refund my express shipping payment and have to wait 3-5 days - we will see if that happens! wont use them again

**7th November still awaiting a refund for the express shipping

Ordered 3 items , had shipped email then an email saying some items are missing and did I want something else , I said no and asked for refund, not heard anything back yet about getting the refund, but im expecting trouble the 3rd item turned up and is a completley different item than I ordered, defiantly avoid if they are making multiple mistakes like this

Avoid this company! I thought by supporting an independent company rather than a mega bucks company would be better. Nope.
I ordered an item. Never received it. Kept being told to wait as post could be delayed. After 6 weeks my patience was wearing a bit thin as I was told they would send a replacement out which I never got. I then asked for a refund. Received a email saying refunded. 5 weeks later still no refund. Now having to raise a dispute through my credit card. Don’t waste your time like I did.

Brilliant - found what I wanted on the website, ordered and item was quickly delivered. Can’t ask for more than that.

Ordered a Funko Pop figure on Christmas day, it was shipped on Boxing Day (which I did not expect!!) and arrived today (Friday 29th). Excellent service and their prices are so good! When I need presents or a treat for myself I know where to come!

Excellent customer service and super fast delivery.

Perfect customer service, helpful and swift responses. When I had an item missing it was sent out immediately and the staff were a pleasure to talk to. Fantastic prices and fast delivery, will definitely use this company again in the future. Thank you Howleys.

I made an online order here and received such brilliant customer service from Amelia. She went out of her way to sort out what I needed and even contacted me at a later date to let me know another item I wanted was back in stock. Huge thank you!

Wow, just wow. It's not just a busy time of the year but we're also under the cosh from Covid (raise your hand if you're infected)...

And yet somehow Howleys Toys managed to process my order and get it to me for Christmas eve - 48 hours no less.

Add to that they had the "in demand" item I wanted (a figurine for my Ghostbusters mad virtual-son-in-law) and you have a winning team.

It's like they are working through the night down there but whatever the reason, give these folks a raise, because this is the sort of service we expect but rarely get elsewhere, particularly around the last-minute Christmas rush.

First time i have used them, had a slight issue but sorted in 48hrs

Just a quick comment to say thank you very much for your help and support Howleys toy shop in Weymouth, Dorset UK.
Spoke with James on the phone today who was very helpful, answered my query regarding a very specific toy and enabled me to make a quick and assured purchase knowing that you had an item in stock after it was physically verified.

Thank you so much and would highly recommend this very friendly retailer.

Best price for the item I wanted, delivered exactly on time, tracked and well wrapped, very happy indeed.

I purchased a paddling pool from Mano Mano, Howleys were the retailer. I had to return the product and this was dealt with very quickly and efficiently. Thank you

Items arrived good quality.

Two quibblee.

Their emails were a bit haphazard, first they said it was coming and they had not dispatched it and then items arrived completely out of the blue without any forewarning.

Secondly, they put stickers on their products which leave a residue on items. Got to figure out how to get this off.

Really poor!
Missing items and what you do receive is shabby or in the case of one item, already opened!!
Please avoid this lot as they simply haven't got a good business model and they certainly have NO quality control!
Another company that will soon fall by the wayside.
Update.
Apparently Kim from Howleys toy/spa company?? Has arranged for the missing item to be replaced.. we shall see?
Maybe you lot should have a staff get together and have a chat about the importance of getting TOY parcels correct just before Christmas!!

Thanks so much to both Kim and Pete in Weymouth. I emailed with a very specific and random request, Kim followed up really quickly and I understand Pete did a load of running round to find what I wanted. Communication perfect throughout, and absolutely went above and beyond despite my potentially irritating small order at what seems to be very a busy time for them!!! Lovely honest and human customer service - very much appreciated!!! (And they can do delivery by post if you're looking for something specific!) THANK YOU!!

Awful service, sent damaged collectibles with sticker marks all over 3/3 items. Probably going out of business and seeping ex floor/damaged stock.

Terrible service. Received damaged product and was sent a returns label via email by them. Sent the package back received no refund for over a month and being told by their staff they definitely didn’t receive it. Luckily I found the tracking information and it had actually been delivered and with them for a month. I would recommend Not purchasing from here and their customer service team is terrible.

Service above and beyond!
Ordered spa part after 1pm deadline for next day delivery. Kim personally ensured dispatch at 2.30pm, all well documented and traced. Arrived at 9.15am the next day!
Saved the weekend birthday celebration.
Well done Kim and Howleys