The Post Office delivered my package from Hoyles to the wrong address but when I phoned Hoyles to tell them abou this, Emily was all over it in no time flat, seeing that the delivery place was not min... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Philip was very helpful with advice on which chess board, pieces and game to purchase for my son’s birthday and he was very happy with his gifts. Having discovered this company, I will definitely visi... See more
Company replied
Fabulous Backgammon set! 🤩Really pleased! We haven’t stopped playing daily yet!! 🤣 Very efficient service from Hoyles. Easy to order. Backgammon set arrived promptly. Great quality!
Company replied
Easy ordering, great communication on stages for delivery (which was accurate almost to the minute!) very well packaged and great value for money. At the time of purchase, the items I wanted could o... See more
Company replied
Company details
Written by the company
We’re an independent, family-run games shop in Oxford, proudly serving the community since 1997. Specializing in traditional games like chess, backgammon, mah jong, and go, we also offer an extensive selection of board games—from timeless classics to award-winning newcomers and niche, hard-to-find gems. Our collection includes puzzles, jigsaws, and playing cards, ensuring there’s something for every enthusiast.
Contact info
71 High Street, OX1 4BA, Oxford, United Kingdom
- 01865203244
- info@hoylesoxford.com
- hoylesoxford.com
4.9
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a set of wooden chess pieces
Ordered a set of wooden chess pieces, unfortunately one of the pawns was broken. Contacted the shop and two new pawns were sent out within a couple of days. Would use again. Thank you.
February 3, 2026
Reply from Hoyle's of Oxford
We're overjoyed we were able to help! Thank you for your lovely review and your support.
Reply from Hoyle's of Oxford
Thank you for the kind words! We alway work hard to send out parcels as quickly as possible. We appreciate your support.
Reply from Hoyle's of Oxford
Thank you so much for your kind words! We’re delighted to hear you were happy with the quality and speedy delivery. It really means a lot to our team and we hope to see you again soon!
Postage and handling charges are high.
February 10, 2026
Unprompted review
Reply from Hoyle's of Oxford
Thank you for your feedback! We understand that postage costs can feel high, and we always aim to keep our shipping charges as fair and transparent as possible. We have started offering free shipping on UK orders over £50 and are continually working to improve our services. We really appreciate you taking the time to share your thoughts with us.
Great selection of games and books
Great selection of games and books. Delivery was ahead of expected date.
January 8, 2026
Unprompted review
Reply from Hoyle's of Oxford
Thank you for the lovely words! We always try our best to deliver as quickly as possible and we're very glad you have enjoyed our selection of books and games. Your support means a lot to us!
Very pleased
February 3, 2026
Unprompted review
Reply from Hoyle's of Oxford
Fantastic! Thank you for the lovely note and for your support of our little shop!
Excellent service
Fast service/delivery and item arrived exactly as expected and described. Would order again!
December 27, 2025
Unprompted review
Reply from Hoyle's of Oxford
Thank you for the wonderful feedback! We're so pleased your order arrived with you quickly and that you would take the time to write out a review for us. We hope to be able to help you again in the future!
Very helpful when I rang the shop
Very helpful when I rang the shop. I then ordered online, very easy & secure. Goods delivered on time. Excellent product. Thank you.
February 2, 2026
Reply from Hoyle's of Oxford
We’re delighted to hear you found us helpful when you called the shop and that your online ordering experience was smooth and secure! It’s wonderful to know everything arrived on time and that you’re pleased with the product. We are a small team and we really appreciate your support!
GOOD SERVICE
The website was well laid out which made it easy to select the jigsaw we wanted. The price was reasonable and delivery in three days could not be faulted.
February 2, 2026
Reply from Hoyle's of Oxford
Fantastic news! We're very glad you have enjoyed using our new website and that are happy with the jigsaw you bought from us. Thank you for taking the time to send us your feedback, we really appreciate it, and we hope to be able to help again in the future.
Fabulous Backgammon set!
Fabulous Backgammon set! 🤩Really pleased! We haven’t stopped playing daily yet!! 🤣 Very efficient service from Hoyles. Easy to order. Backgammon set arrived promptly. Great quality!
January 17, 2026
Reply from Hoyle's of Oxford
Wonderful to find a fellow backgammon lover! We're all over the moon you like your new set and that you enjoyed ordering it from us. We do strive for excellent service and so are heartened we were able to help!
Excellent service and speed of…
Excellent service and speed of delivery.
Very good selection of Dixit items for those wanting to start or add to their collection.
January 12, 2026
Reply from Hoyle's of Oxford
Thank you so much for your kind review. We’re delighted to hear you were pleased with the service and speedy delivery. It’s wonderful to know our selection of Dixit expansions hit the mark as it’s a personal favourite!
High quality product delivery on time
January 12, 2026
Reply from Hoyle's of Oxford
Thank you for taking the time to leave us such lovely feedback! We’re always working to offer the best service possible, and your support means a great deal to us.
Great Selection. Speedy Dispatch
Product arrived super quickly with a delightful personalised note. Great selection of board games. Would support Hoyles again.
December 21, 2025
Reply from Hoyle's of Oxford
Thank you so much for your kind feedback. We’re delighted to hear your order arrived so quickly and that you enjoyed the personalised note, it’s always a pleasure to add that extra touch. We’re glad you enjoyed our board game selection and truly appreciate your support of Hoyle’s.
Fast service with delivery arriving in…
Fast service with delivery arriving in a day or two; huge selection of stock and reasonable prices.
January 5, 2026
Canasta cards
Very pleased with the Canasta cards I bought.
Excellent quality beautifully made. Propmt delivery.
What more could one wish for?
Many thanks
Ann
January 6, 2026
Excellent game knowledge from the staff…
Excellent game knowledge from the staff and a shop full of great products.
December 9, 2025
Quick
Quick, simple online order, which I picked up in store. Only a £1 more than Amazon - which I am happy to pay to support a local Oxford store.
December 20, 2025
Very helpful when I ordered the wrong…
Very helpful when I ordered the wrong product - changed it immediately for me. Came quickly in time for Christmas.
December 22, 2025
Happy customers!
We were very happy with their prompt service. Our order came nicely wrapped too.
December 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.