Kind when i explained how hard it is to use online security questions and slow reaction to code sent. Phone no wonderfull. Just say what you want and its done. Any problem re product sorted and result... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great delivery options (Inpost is super helpful being able to collect at my convenience, rather than mess around making sure someone will be in for the postie), and items packaged really well. Plea... See more
Company replied
The Post Office delivered my package from Hoyles to the wrong address but when I phoned Hoyles to tell them abou this, Emily was all over it in no time flat, seeing that the delivery place was not min... See more
Company replied
Gold star! The people I was emailing got back to me quickly in answer to my question. And this included a Sunday! Friendly and positive responses , and when something wasn’t available they quickly... See more
Company details
Written by the company
We’re an independent, family-run games shop in Oxford, proudly serving the community since 1997. Specializing in traditional games like chess, backgammon, mah jong, and go, we also offer an extensive selection of board games—from timeless classics to award-winning newcomers and niche, hard-to-find gems. Our collection includes puzzles, jigsaws, and playing cards, ensuring there’s something for every enthusiast.
Contact info
71 High Street, OX1 4BA, Oxford, United Kingdom
- 01865203244
- info@hoylesoxford.com
- hoylesoxford.com
4.9
Excellent
185 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the selection and online experience!
Excellent online ordering experience and fast delivery. Very happy with our purchase, and I’m looking forward to visiting the shop when next passing through Oxford!
April 17, 2026
Unprompted review
Totally amazing service and beautifully…
Totally amazing service and beautifully gift wrapped games. Communication was excellent and despite a small hiccup over the Easter weekend, Hoyles went above and beyond to ensure prompt delivery. I thoroughly recommend this wonderful store that not only supplies brilliant games, but also such fantadtic customer service. Thank you so much.
April 3, 2026
Unprompted review
Second purchase in a couple of months
Second purchase in a couple of months. Very good service.
April 4, 2026
Unprompted review
Love this shop
Love this shop - has everything you need in the game front and lovely to have an independent business on the Oxford high street.
March 28, 2026
Unprompted review
Excellent service
Excellent service. Product delivered quickly and packaged with care.
Highly recommended.
Thank you.
March 9, 2026
Unprompted review
An excellent service
An excellent service. I was kept updated about when my order would be ready and the order was quickly found and well packaged when I collected it the next day.
February 16, 2026
Unprompted review
Bought a lovely backgammon travel set…
Bought a lovely backgammon travel set for my wife’s birthday from Hoyle’s. It’s good quality and she loved it. Played several times while on the road. The only downside is that the rolled fabric struggles to stay flat. But it’s manageable.
March 12, 2025
Very helpful staff and great delivery
Very helpful staff and great delivery - many thanks.
February 8, 2026
Unprompted review
Thank you for prompt service
Thank you for prompt service. I looked everywhere for these cards and no one stocked them apart from you and at a sensible price. Thank you.
February 15, 2026
Got my delivery very fast
Got my delivery very fast, well packed, and exactly as described.
February 5, 2026
Thank you
Thank you, items ordered arrived safely and speedily. Website easy to navigate.
January 26, 2026
Delivery quick and product is just want…
Delivery quick and product is just want I had been hunting for. Very happy.
February 6, 2026
Unprompted review
Ordered a set of wooden chess pieces
Ordered a set of wooden chess pieces, unfortunately one of the pawns was broken. Contacted the shop and two new pawns were sent out within a couple of days. Would use again. Thank you.
February 3, 2026
Reply from Hoyle's of Oxford
We're overjoyed we were able to help! Thank you for your lovely review and your support.
Reply from Hoyle's of Oxford
Thank you for the kind words! We alway work hard to send out parcels as quickly as possible. We appreciate your support.
Reply from Hoyle's of Oxford
Thank you so much for your kind words! We’re delighted to hear you were happy with the quality and speedy delivery. It really means a lot to our team and we hope to see you again soon!
Postage and handling charges are high.
February 10, 2026
Unprompted review
Reply from Hoyle's of Oxford
Thank you for your feedback! We understand that postage costs can feel high, and we always aim to keep our shipping charges as fair and transparent as possible. We have started offering free shipping on UK orders over £50 and are continually working to improve our services. We really appreciate you taking the time to share your thoughts with us.
Great selection of games and books
Great selection of games and books. Delivery was ahead of expected date.
January 8, 2026
Unprompted review
Reply from Hoyle's of Oxford
Thank you for the lovely words! We always try our best to deliver as quickly as possible and we're very glad you have enjoyed our selection of books and games. Your support means a lot to us!
Very pleased
February 3, 2026
Unprompted review
Reply from Hoyle's of Oxford
Fantastic! Thank you for the lovely note and for your support of our little shop!
Excellent service
Fast service/delivery and item arrived exactly as expected and described. Would order again!
December 27, 2025
Unprompted review
Reply from Hoyle's of Oxford
Thank you for the wonderful feedback! We're so pleased your order arrived with you quickly and that you would take the time to write out a review for us. We hope to be able to help you again in the future!
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