Philip was very helpful with advice on which chess board, pieces and game to purchase for my son’s birthday and he was very happy with his gifts. Having discovered this company, I will definitely visi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous Backgammon set! 🤩Really pleased! We haven’t stopped playing daily yet!! 🤣 Very efficient service from Hoyles. Easy to order. Backgammon set arrived promptly. Great quality!
Company replied
Easy ordering, great communication on stages for delivery (which was accurate almost to the minute!) very well packaged and great value for money. At the time of purchase, the items I wanted could o... See more
Company replied
An excellent shop. We play a lot of games and I would recommend Hoyles to anyone who is looking to buy a game. I have been to the shop in person and ordered online. Ordering online was easy and des... See more
Company details
Written by the company
We’re an independent, family-run games shop in Oxford, proudly serving the community since 1997. Specializing in traditional games like chess, backgammon, mah jong, and go, we also offer an extensive selection of board games—from timeless classics to award-winning newcomers and niche, hard-to-find gems. Our collection includes puzzles, jigsaws, and playing cards, ensuring there’s something for every enthusiast.
Contact info
71 High Street, OX1 4BA, Oxford, United Kingdom
- 01865203244
- info@hoylesoxford.com
- hoylesoxford.com
4.9
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great range of games and very…
Great range of games and very knowledgeable staff. Will be back.
March 18, 2025
Unprompted review
Excellent!!
January 13, 2025
Unprompted review
I feel like if Harry Potter was still…
I feel like if Harry Potter was still filming they would film in this shop - it’s so gorgeous and the staff are so helpful and amazing.
March 3, 2025
Unprompted review
Great range of products and very…
Great range of products and very friendly and knowledgeable staff.
March 11, 2025
Unprompted review
Amazing customer service and quirky…
Amazing customer service and quirky little games that always go down a treat in our family games nights. Would definately visit again!
March 19, 2025
Unprompted review
Delivery costs to high
Delivery costs to high , will wait till I’m in the area to pick up
March 18, 2025
Unprompted review
Reply from Hoyle's of Oxford
Thanks for your feedback—we really appreciate you taking the time to share your thoughts.
We do our best to keep our delivery costs as fair as possible. Our pricing reflects the true cost of labour (we’re proud to pay the Oxford Living Wage), careful packing, and using reliable couriers to ensure your order arrives safely.
That said, we completely understand your preference to pick up in person when you're next in the area, and we'd love to welcome you to the shop when that time comes! If you ever have any questions, feel free to reach out.
Best wishes, Emily
Alice’s Chess Set
Claire, the person who assisted us, was excellent. She knew much about the chess sets we considered. The sale went smoothly, and the package arrived home from England before I did!
March 2, 2025
Reply from Hoyle's of Oxford
Delighted it got to you so quickly! Hope you enjoy it :)
Hive Expansion
Ordered a game expansion that was a lot better priced than other retailers and it arrived promptly.
January 8, 2025
Reply from Hoyle's of Oxford
Great! Thanks for taking the time to leave us a review, much appreciated
Great, would use again.
Game was as described. Reached out to clarify a query and response was fast, kind, and informative. Thanks so much!
March 6, 2025
Reply from Hoyle's of Oxford
You're very welcome! Thanks so much
Good price and well informed purchase…
Good price and well informed purchase and delivery
December 7, 2024
Reply from Hoyle's of Oxford
Thank you, really appreciate you taking the time to leave us a review!
Quality service.
I bought the Magnetic Poetry Kit, it arrived quickly and well packaged. A quality product.
February 24, 2025
Reply from Hoyle's of Oxford
Delighted to hear it, thank you for leaving a review!
I live on a remote Gulf Island.
I live on a remote Gulf Island.
The book arrived intact and promptly.
March 1, 2025
Reply from Hoyle's of Oxford
Thanks so much for taking the time to leave us a review! Glad it arrived quickly for you :)
Reply from Hoyle's of Oxford
Thanks so much!
A very good turn around and received…
A very good turn around and received the pack of cards with amazing haste.
February 19, 2025
Reply from Hoyle's of Oxford
Thanks so much!
Old card game much better than I…
Old card game much better than I thought it would be. Sealed pack game evidently mint. Super games package. Prices fine. Package arrived quickly. Excellent games company. 5 stars.
February 16, 2025
Reply from Hoyle's of Oxford
Thank you so much for kind review. It makes all the difference for our hardworking staff.
Nice quick delivery and very well…
Nice quick delivery and very well packaged so arrived with no damage.
February 15, 2025
Reply from Hoyle's of Oxford
Thank you for the kind review. Makes it all worthwhile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.