Hozelock Ltd (UK) Reviews 5,584

Emailed customer services at Hoselock Tim at the company emailed me back asking exactly what has happened, I ran through what had gone wrong he asked a few questions what to do, but already had done this. He asked to send photos of hose, which I sent to him. A few days after reviewing Tim emailed me back to say he is sending out a new hose to me which I received today 11/12/25. The experience getting on to Hoselock & Tim was exceptional from start to finish. Well done THANK YOU👏👏👏👍

The member of the customer service department (Tim) has been absolutely faultless in helping me resolve my problem, his response was quick and extremely professional.
Members of staff like Tim are a credit to your company.

I had a minor issue develop with a TuffHoze. Tim in customer service couldn't have been more helpful in helping sort out a replacement with the minimum of fuss. Excellent customer service. The kind that actually wants to look after customers rather than fob them off. Well done Hozelock. NOTE: I have to say, the TiffHoze is by far the best hose I have ever owned. It doesn't kink, is light and reliable. I have two others for the front and side of the house that have served me well for many years.

i contacted hozelock regarding an issue i had with a y hose connector which was over its guarantee date and there customer service was outstanding especially Chloe from customer service she understood and listened to my queries and was prepared to help giving me some advise about the product and resolved my issue excellent service

Required a replacement lance for an obsolete sprayer model so contacted customer services. They suggested an alternative lance which was compatible, Unfortunately it wasn't but the rep (Chloe) provided me a complimentary trigger in order to make it all work. Staff were extremely helpful and knowledgeable so many thanks.

I recently had a problem with a purchase of a Hozelock product. I purchased the product over a year ago and was only just installing the product last week, when I discovered the issue. I couldn’t produce my receipt or proof of purchase to the shop where I purchased the product. I contacted Hozelock Customer Services and Tim the Advisor sorted out my problem and issued a replacement. Excellent service and cannot thank Tim enough a credit to your organisation.

Customer Service were outstanding, have been dealing with Tim absolutely no issues in replaces my hozelock product ,so many thanks for great service highly recommended

My expandable hose sprung a leak after 3 years. I contacted customer service and they replaced my hose within 5 days. Excellent customer service.

Excellent customer service and communication. Resolved the issue to my complete satisfaction. Thank you.

Charlie was very helpful in getting replacement connectors sent out to me.

Excellent service. The sign of a good company is not always when things go right but when something goes wrong. In this instance Hozelock listened, responded quickly and replaced the item by post (a hosepipe). Thanks Charlie in Customer Services for prompt replies.

I was missing a part on my Hozelock fast cart. Tim at customer service was very helpful and I received a replacement 3 days later. Very easy to deal with and excellent service.

My Hozelock hose developed a leak, I contacted hozlock and they responded very quickly, There was no quibble the hose was replaced with a new one in a few days, Many thanks to Charlie in customer services.

I had a problem with a Hozelock spray gun. I contacted their support team and they sent me a replacement under the guarantee. It came within 2 days and they were very easy to deal,with. Great service and thank you!

My retractable hose developed a problem, leaked oil and wouldn’t rewind. I got in touch with customer services and spoke to Charlie. He was very polite, helpful and professional and after I had sent some photos of what was wrong he said that I would get a replacement within 3 to 5 working days. True to his word it has just arrived.
I would say that Charlie‘s customer service skills in dealing with this problem were exceptional.

I bought a 30m Hozelock Expanding Garden Hose in June 2023 with a five year guarantee on it. This indicated to me that it was likely to last more than five years due to the confidence of the manufacturer. Sadly after two and a half years the hose developed spurting leak 45cm from the garden tap connection.
I contacted Hozelock who saw that I had registered for a guarantee for the hoze after purchase and it was clearly still valid.
Charlie, a very helpful Hozelock employee, helped me very well by informing me of how I should proceed to replace the hose according to the guarantee. I followed his advice and my damaged hose has been replaced and delivered to me without fuss.
I cannot fault the service I have received from Hozelock and have faith in all the Hozelock garden accessories I have from them.

The level of service was terrific from first contact to problem resolution,I must mention Charlie who handled the problem with the utmost professionalism.I would recommend Hozelock to anyone.

The best service ever! I wrote a letter - next day I got the answer - and few days later the replacement.
Absolute10ley excellent!!

Prompt response to my enquiry. I had a problem with an item and it was resolved generously and without fuss. Thankyou.

Having purchased an auto reel hose some 3 years ago and finding the mechanism was not functioning properly ,I contacted Hozelock ,and after e mailing proof of purchase with a video of the problem,a replacement was dispatched immediately to me.
Many thanks for your speedy and professional response.