Awful business practices: legitimate warranty claim flatly denied!
EDIT: Hozelock finally replaced my product with a new one. Just took too long to be higher than 4 stars.
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I contacted customer support regarding a defective gun, and they promptly denied any responsibility, attributing the issue to frost damage. I explained that this couldn't be the case as I had stored it in a heated garage. Upon their request for additional pictures, I provided them, leading to an abrupt reversal in their stance. They initiated the warranty replacement process, implicitly acknowledging their initial misdiagnosis. Regrettably, there was no apology; instead, they requested the invoice. Upon submission, they claimed that the seller I purchased from was not within their approved list, leaving me without support.
This incident revealed their true approach—initially blaming customers for subpar products. Furthermore, despite quietly conceding to the warranty replacement, they found a dubious way to evade honoring the claim. This behavior contradicts my perception of them as a reputable and trustworthy brand. It appears they fall short of such a reputation.
I strongly advise against purchasing Hozelock products and urge others to stand against these questionable business practices."