Hozelock Ltd (UK) Reviews 5,584

Went above and beyond to rectify the issue. Got in touch with them on the 9th April sorted on the 17th April kept me updated every step of the way. Tim was brilliant as was customer service. Thank you

Replaced a missing part within days. Super efficient. Will use the product again in the future. Thank you.

Good service from Ross and Tim,
They listened to my issue with my Lance Handle and sorted it out quickly, thank you!

I had just purchased new mobile hose reel which is retractable hose . On assembly I found it difficult to get the handle. Discovered that a port was broken.
Messaged Hozelock and the lovely Tim has helped me with sending me a new part after me sending pictures.
Thank you Tim.

Fantastic after sales service. Thank you for your help in solving my problem

Probably the best customer service I have had from a company.
Amazing, thank you

Completed a full warranty guarantee on my 30m auto reel even though I did not have the original receipt. Messaging with Chloe from the team, responses were prompt with simple to follow instructions.

Had a product problem sorted out efficiently by Chloe.

Efficient & speedier than suggested response from Charlie! No complaints & completely satisfactory handling with a product malfunction…

My super hose split on the inside. Originally bought online from Amazon but after providing proof of purchase Tim happily replaced it. Fantastic service.

I bought a hozelock hose just over a year ago and it has split. This happens year on year so in terms of the product they don’t last long- however when claiming a replacement using the 5year guarantee the service is excellent. No quibbles and a replacement hose received quickly.

The hosepipe I bought just over a week ago developed a leak, as it was still under guarantee I emailed Hoselock and received a response really quickly from Tim. He just needed some extra details which I sent him, and he came back quickly with a lovely email to say a replacement was on its way to me.
I was so impressed with the service !

I thought it would be a clever idea to connect a Hozelock water butt pump to a Hozelock micro irrigation system supplying six flower planters and two terracotta pots on our balcony. I connected the water butt pump to the mains supply via a Tapo Smart Plug to turn the pump on and off twice a day for a few minutes. However, when the pump switched off, water siphoned continuously emptying most of the water butt and turning our balcony flowers into bog plants. So much for my clever idea.

I contacted Hozelock about this and a lovely lady called Chloe emailed me a .pdf document showing how to set up an air gap anti-siphoning tube from the water butt outflow pipe.

Wow! Brilliant concept. Yes, I now realise why I ought to have paid more attention during Physics lessons at school. Anyway, it works. No more siphoning. Just the right amount of water supply to our balcony plants.

Many thanks Chloe for great customer service at Hozelock.

Very good customer service from Ross and Tim
Thank you

I bought an auto reel several months ago which was faulty when I recently fitted it!
I contacted Hozelock and their customer service acted very promptly. After explaining the issue and sending visual evidence they immediately arranged a replacement without any reservations. I'm greatly impressed with the service especially Tom in customer services!

Hoselock retractable 40m hose reel.

Can someone from the Design Department think about things from the customer's viewpoint? The screws and plugs supplied for the wall fitting are a very, very tight fit and not possible to fit using a handheld screwdriver. Due to the shape of the plastic fitting and the location of the screw holes it is impossible to line up an electric screwdriver in a straight line. It ends up being at around 30 degrees. As it's such a tight fit, the head of the Phillips screws gets stripped off. So ........ impact driver to reverse screw out, drill out all the plugs, replace with new ones, use appropriate size screws and the job is done In multiples of the time planned. Do you think about any of the above?? The plastic wall fitting could easily be a few centimetres wider to allow an appropriate line up of screw holes and tools. Or get the right match of plugs and screws and power tools wouldn't be needed at all. It's all a matter of good, thought through design .....

Fantastic service from Tim
Truly exceptional

purchased an auto hose reel over 4 years ago, 5 year warranty if you registered it online, after 4 years hose stopped full retracting, 1 chat with their bot, 1 email from Tim, all sorted, new reel arrived a few days later.

When the aquastop failed within months of purchase I contacted hozelock, as I had registered the product ( wall mounted 40m hose in wind up casing). They refused to honour the guarantee as I was unable to find the receipt for the purchase. They said they could not look at the guarantee details that I had provided (which includes a copy of the receipt) because of data protection.
Poor excuse.
I did buy another similar hose from them, shorter one, and that aquastop failed too. I bought that from another supplier and they have replaced it without any bother, but ..
1. Aquastop don’t seem to be very good, if 2 have failed quite quickly
2. Not convinced hozelock are keen to honour their guarantees if they can get out of it….

Making additional profit from postage?

How can Avery small item costing £7 cost just under £5 postage?

Also, add VAT to your costs at source not only once added to the basket.