Hozelock Ltd (UK) Reviews 5,584

Had a problem with a product purchase which was quickly resolved and replaced. Good customer service and support.

They replaced a defective item quickly and with preofessional attentive service.

Excellent customer service. REplacement product is on it's way. The team were very helpful and patient when it too me some time to take photos of damaged product.

Excellent customer service. Sorted out my issue promptly. Can’t fault them.

Prompt efficient response to a problem I encountered with a hosepipe. Resolved swiftly.
Thank you.

It was annoying that a second hose split, but the customer service was great, replacement hose on its way within 24 hours of sending the video.

I bought a Hozelock retractable hose in 2024 from B&Q. In 2025 I contacted customer services as it wasn’t fully rolling back up. Unfortunately, at that time I could not provide a receipt, I only could evidence the payment from my account. I was informed my warranty was not valid without the receipt. Fair enough. Jump forward to 2026, I found the receipt! I informed customer services, and within 5 days in received a replacement hose and reel. I’m very pleased.

I had bought a metal spray gun 18 months ago and it had developed a fault. I contacted Hozelock but didn't expect anything from them as it's over 12 months. Chloe on customer service was outstanding, she sorted out a replacement with no fuss, absolutely brilliant. Thanks Chloe. I recommend this company.

Very co-operative person but unable to help due to item subject to enquiry no longer available

Great customer service. Received a replacement hassle free when my hose was leaking after 3 years.

@I found hozelock pipe to be too un-pliable, it kinks far too easily and I'm constantly having to un-kink it.
In my opinion an expensive product whose quality certainly does not meet expectations.
I will not be buying their products again.

Our pond pump, still under guarantee failed and we requested a replacement. Tim made the process very easy. Photos sent on mobile phone as requested with photo of receipt. Replacement has been dispatched without argument. Using a mobile to send pictures via email so easy!

I have a Hozelock outdoor aquatium(pond). Three monthgs old one of the 'windows' sprung a leak. Contacted seller who passed me to Hozelock Customer Service. Within a few minutes of the contact a replacement liner was promised. It arrived and is fitted. Tim at Hozelock provided me with first class service. Hozelock supplied FOC under warranty. Thorughly recommend.

Chloe was fabulous following a warranty claim. I just followed her instructions which made the process simple and without stress. Thanks Chloe.

My Hozelock Spray Gun developed a fault so I contacted Hozelock customer services with my order details & video of fault, & within a week they had sent a replacement. Excellent top customers services & would definitely recommend them. Thanks.

I contacted Hozelock regarding my multi spray gun when the hose connection parted from the main body of the gun.

The gun was certainly a year of two older than one year, the normal guarantee period, but I explained to customer services that I thought something like this should not really have happened even in that time period.

Also, I could not find the purchase receipt but despite this Tim from customer services was very understanding and as a gesture of goodwill arranged for a replacement spray gun to be sent to me.

Altogether a very generous gesture from Hozelock which was much appreciated.

Superb customer support from Chloe. Speedy responses, friendly, professional and efficient. A complete resolution. This sort of service is very rare and much appreciated!

I contacted Hozelock via the website’s contact form to request help about my hose reel wall fixing.
Within a very short space of time I was contacted by Chloe in Customer Service and after discussing the issue she resolved the matter quickly.
I am very impressed with this level of Customer Care that underpins Hozelock’s excellent products. Thank you

Very prompt response from Tim to my request for missing parts.

Prompt response to my reported issue including Hoze Lock agreeing to replace the defective part. Overall great customer service (thank you Chloe).