HP Store UKReviews 

I bought 3 AI laptops, HP is cheating on people saying those are AI laptops but that's not true. HP salespeople told me the laptops have Co Pilot installed but these laptops do not have Co Pilot. AI became a hot topic to make money like this.

I ordered a HP Z2 G1a workstation on 2025-08-07 and paid by wire transfer. It turned out they had given me incorrect specifications so I canceled the order on 2025-08-10. Since then, it's been an ordeal involving several email, hours spent on hold for phone or chat with their apathetic customer services reps, and one month later I am still out of pocket for over ₤3000 and they still haven’t refunded me. Needless to say, I will never ever buy anything from HP ever again.

If for whatever reason you do want to deal with them, only pay by credit card.

I ordered parts for my laptop from HP Parts and then tried using their return service online to return, however it kept giving error messages. To get support, I tried several channels like chat and phone calls with various people passing me different phone numbers and telling me they can't help as it's not their department. I am not surprised that HP reviews reflect their lack of customer support and poorly trained staff who still live in the 90s.

I ordered a computer on 14th November and the money left my account instantly. I was told it was next day delivery but absolutely nothing has arrived and I've had no communication for nearly three weeks. When I've tried to ring HP there's been no apology and they've insisted it's been lost by Parcel Force and a new computer is on its way. But no emails to confirm this and no sign of the computer. Absolutely shocking.

I ordered a laptop from the HP store. I wanted it delivered to the local FEDEX store as I have had packages stolen from my doorstep. I verified through HP chat that this can be done. It was supposed to be delivered a week ago. To date, I still have not received the laptop. As I am leaving on vacation, I inquired about cancelling the order so I could purchase a laptop locally. I was informed that as the laptop has shipped, the parcel would have to be rerouted back to HP, received and inspected and then the refund issued, if it passes inspection. This process would take over a month. If it fails inspection, I do not know what happens, even though I never received the laptop! Apparently FEDEX has put the parcel on the wrong truck every day for the last week. I have contacted HP and FEDEX multiple time over the last week, but the same problem keeps happening. FEDEX may be causing the problem, but HP chose FEDEX for their vendor and is responsible for their performance. In addition, HP was supposed to be contacting FEDEX to correct the problem days ago, but if they did, their actions were not successful. In short, I would not believe HP time frames for delivery and if you need a refund, expect a long wait. Their customer service is so bad no advertising dollar can repair the damage done.