Acquired an HP Smart Tank 5100 series printer. Never buy HP again. Customer Service does not exist. I spent dozens of hours connecting printer to my iMac using their "dedicated connection site -... See more
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Extremely disappointing experience with HP. I purchased a computer directly from the official HP online store, but once the payment was made, it felt like customer service completely stopped... See more
Baffles me why there are only a select few negative reviews on here. Nothing else. I have purchased many desktop and laptop PCs from HP. Currently on a 17" Omen Gaming Laptop I bought directly fr... See more
On the 15th of October 2025 I purchased an HP wireless keyboard and mouse combo on eBay. I am only a home user, not a company, the letters on the keyboard were virtually worn off completely afte... See more
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Discover HP products for your home or business. At HP Store we offer the widest selection of HP products, all in one place. Get expert advice & service, with live product demonstrations available and a team ready to help you on the phone. Plus don't miss out on free delivery on all orders. Visit the official UK HP Store today to shop HP Laptops, Desktops, Printers and more. Shop our great products Laptops Desktops Monitors Accessories Printers Contact Us Home Customers: 0207 660 3859 Business Customers: 0207 660 3858 HP Live Experts (get VIP product demonstrations)
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United Kingdom
- hp.com/gb-en
1.7
Bad
22 reviews
Hasn’t replied to negative reviews
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Shipping Problems
I ordered a laptop from the HP store. I wanted it delivered to the local FEDEX store as I have had packages stolen from my doorstep. I verified through HP chat that this can be done. It was supposed to be delivered a week ago. To date, I still have not received the laptop. As I am leaving on vacation, I inquired about cancelling the order so I could purchase a laptop locally. I was informed that as the laptop has shipped, the parcel would have to be rerouted back to HP, received and inspected and then the refund issued, if it passes inspection. This process would take over a month. If it fails inspection, I do not know what happens, even though I never received the laptop! Apparently FEDEX has put the parcel on the wrong truck every day for the last week. I have contacted HP and FEDEX multiple time over the last week, but the same problem keeps happening. FEDEX may be causing the problem, but HP chose FEDEX for their vendor and is responsible for their performance. In addition, HP was supposed to be contacting FEDEX to correct the problem days ago, but if they did, their actions were not successful. In short, I would not believe HP time frames for delivery and if you need a refund, expect a long wait. Their customer service is so bad no advertising dollar can repair the damage done.
January 24, 2023
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