HPL Motors Reviews 

4,305
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their helpfulness, professionalism, and non-pressured approach, making the buying process enjoyable. The overall service is often described as excellent, with many appreciating the smooth and easy user experience from start to finish. However, some customers also noted issues with after-sales customer service, citing poor communication, lack of follow-up, and unresolved problems after purchase. People also reported receiving vehicles with defects or missing features, and experiencing administrative errors with paperwork.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism and... See more

Product

Reviewers mention ambiguous feedback about the product, with many customers expressing satisfaction with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness,... See more

User experience

People report positive experiences with the user experience, describing the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark (ginger mark) was beyond helpful, saved me money on my deal, didn’t bog you down with the usual jargon so friendly and kept in touch throughout the process Hpl motors great cars better sales pe... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more

Rated 5 out of 5 stars

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1. We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was... See more

Rated 5 out of 5 stars

The process of buying my vehicle was great from start to finish. Allan was great from sales at The Wirral and the servicing team at Oldham were brilliant. Especially Niamh who can be relied on to re... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(4,305)

426 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy experience

Really easy experience.
Alan was great to deal with, genuine and went out of his way to ensure we were happy with the car. Everything he said would be done pre pick up was all completed.
Would highly recommend

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from HPL Preston once…

Excellent service from HPL Preston once again. We previously bought my husband’s car 4 years ago and decided to change it again at HPL, but ended up changing my car instead. We dealt with Jamie, he was very helpful, polite and great to deal with. Few things to sort on the car purchased but all was resolved very promptly and smoothly. Would definitely go back to HPL Preston again.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

My car salesman

My car salesman, Adrian, was absolutely amazing. None pushy, caring, reasonable, understanding and very very helpful. Adrian was able to answer all of my questions and a very personal way. Adrian was always willing to help wherever he could.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

New Car

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1.
We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was brilliant,very professional,lovely young Man,very knowledgable,explained everything we needed to know,couldn’t have been more helpful. Went above&beyond for us. Jack you are an asset to HPL Motors,Preston & the Team.
Keep up the good work
Thank you

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous!!!

The service HPL motors have provided has been great! From first day of contact to my final day coming to collect the car, Mike has been nothing but helpful, available and reliable. The communication has been excellent and I don’t have a bad word to say about the company or staff.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Alan was brilliant

Alan was brilliant! He helped me out finding a car and sorted everything for me before i picked up the car. I love my first car and i will definitely be recommending to others and returning. Thank you very very much.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

It's the best experience

HPL Oldham, It's the best experience. No pushy salespeople & everyone is polite.
We dealt with Tom who was a complete breath of fresh air. Friendly & professional all the way through the process from test drive,finance to collecting my new car. Cheers Tom

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Mike King was a pleasure to deal with…

Mike King was a pleasure to deal with from start to finish. Due to the distance between my home and HPL in Stockport, he sent me a video detailing everything anyone could want to know about the car, including , very honestly, every defect which was sorted with no questions. Would highly recommend asking for him should you find a car you're interested in at HPL in Stockport.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, very pleased

We dealt with Andy Anchor at the Oldham branch. Andy was very friendly and professional from the moment we viewed the car we wanted. Andy arranged the finance, and kept us up to date with the process calling us with updates.
We are super pleased with the service we have received from Andy, he has been fantastic. Thankyou for everything Andy. Happy new car to me.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Dai was absolutely Brilliant

Dai was absolutely Brilliant, Drove the car from Stockport to Bromborough. I fell in love with the car as soon as i seen it. Dai Thank you from the bottom of my heart you were an amazing salesman

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I recently purchased a SEAT from HPL Motors in Preston and had an excellent experience from start to finish. The whole process was straightforward, professional, and stress-free.

A special thank you goes to Jaime Tootle, who provided fantastic customer service throughout. Jaime was friendly, knowledgeable, and genuinely went above and beyond to help me secure the SEAT I wanted. Nothing was too much trouble, and they kept me informed every step of the way, making the experience enjoyable and reassuring.

I’m absolutely delighted with my new car and wouldn’t hesitate to recommend HPL Motors Preston to anyone looking for a quality vehicle and outstanding service. Thanks again, Jaime, for all your hard work and dedication!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Travelled up from the south to purchase a car from HPL in Oldham, Kyle was great in helping to get everything sorted so we were able to take the car home the following day. Great personal service, went above and beyond and exceeded our expectations.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Buying a car with HPL was a great…

Buying a car with HPL was a great experience. There was no pushy sales staff, we had a leisurely look around. When we decided on the car we wanted to look at we were introduced to Charlie, he was very helpful, knowledgeable and great at his job. I would highly recommend buying your next car from HPL.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Alan made our car buying amazing no…

Alan made our car buying amazing no hard sales and so friendly and trustworthy. I have been telling everyone to come and get a car from Alan.
Couldn’t ask for a better car company or sales person. Go Alan you’re the best.

June 17, 2026
Unprompted review

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