HPL Motors Reviews 

My experience was awful, booked an appointment as wanted to purchase a specific car, was not offered the opportunity to reserve on phone,,only to get there and find someone had just walked in and requested a test drive so they were taking them first which was very annoying as we had booked and arrived on time. They left us sitting there for half an hour with no update then sold the car under our nose.

My husband, myself and 2 Foster children went late on Saturday afternoon, about 4pm. We looked at a car, chatted to the salesman, who asked for £200 refundable deposit. He even wrote it on the paper...refundable but didn't give us a copy! On Monday, we changed our minds so rang them up to cancel( not even 48hrs had passed) but we were told, you'll lose your deposit. He then said it was in the terms of the agreement ! We didn't have a leg to stand on because they didn't give us any paperwork. We were naive to trust them. They wouldn't even meet us half way. HPL ...Honesty, Professionalism, Loyalty... failed on all 3, pity there was no empathy in there. £200, not even 2days! The most expensive car search ever. Feel free to message me.

What a fantastic experience I have had at HPL! I walked in with absolutely no idea what I was looking for as I last minute needed a car after having to hand back my company vehicle. I was lucky enough to be looked after by Kyle who has guided me through this experience with such ease! Thank you so much for making this process so easy whilst I’ve been dealing with the most stressful week of my life!

A team of genuinely nice people - something many car sales firms lack. Dealt with a couple of the team, primarily Adrian and had a fantastic experience. Adrian kept regular contact and ensured I was up to date with everything throughout. Down to the last day, he made a conscious effort to ensure this experience was as pleasant as possible while securing a car that exceeds my expectations. It’s clear the team are very particular about what stock they take on to ensure the quality remains a high standard for their clients. Thanks again!

Picked up our BMW today, Mike, our salesperson was really helpful, was able to answer all our questions and provide us with everything we needed, definitely would recommend HPL Motors

Had a fantastic experience at HPL Stockport, no pressured sales.
We were left to browse at our own leisure.
No messing about, Santino the sales rep
Knew his stuff and was very bubbly and made the process very enjoyable.
We choose and test drop the car on Friday and it was on our drive Wednesday evening.
Santino help with taxing the car and nothing was too much for highly recommend HPL

Absolute joke this company, they part exchanged my vehicle 3 weeks ago and still haven’t settled my finance the vehicle we purchased although a good car
So far, had only one key, which we were not aware of, badly scratched alloys, which we did not see on initial inspection, we asked for fuel to be added (at our cost) which it wasn’t and there were 0 miles in it. Customer service and after care is an absolute joke and still haven’t received corrected paperwork for the purchase as they got all the registration numbers wrong in the original purchase paperwork. Avoid avoid avoid. They are a nasty joke

Bought a car from HPL Preston today and was dealing with Matt, he was absolutely brilliant, extremely Patient explained everything in detail. Nothing was too much trouble for him. I’m the fifth member of my family to buy from HPL and have always had great service. All the staff are always helpful and willing to explain things to you.
Once again, Matt Mankowski was absolutely fantastic🌟🌟🌟🌟🌟

Extremely poor customer service spanning over two months . Would not buy another car from them. No accountability, dishonest.

Sara was very helpful when I was buying my new car. This is the third time I have bought from them and it has always been a simple and rewarding process.

I purchased my first car and Sara at HPL was really helpful in explaining the process lead me to being really happy with my purchase! Highly recommend.

Nice garage and selection of cars - dissapointingly poor customer service after money has been sent.

Joe was great on the day. After full payment was sent, every email and call was ignored over the next couple of weeks. I was even chasing for confirmation the evening before I was hoping to collect the car after there had been a delay. They'll offer various warranties, I asked for the details to be sent to me for consideration - ignored. I'm still unaware where to find my vehicles service history.

Despite being passed on their 128-point vehicle checks, Aircon wasn't working the first time I tried to use it which was highly frustrating.

Positively, the service centre were good at helping me sort this and I could do it locally instead of driving all the way back. They sent a refund, but again they didn't bother to confirm this had been approved, I can just see I have recieved it.

Poor communication seems to be the theme. They'll ask you to write your review on the day of collection which is obviously when everyone is happy. Go back far enough in the reviews and these issues seem consistent over time. An email or return call isn't a big ask when people are committing to large amounts of money.

All this aside, now the aircon is sorted, I am very happy with the car I got from them. Just dissapointed in the service after.

We recently bought a car from HPL, excellent customer service especially Kieron & Jasmine.

I honestly cannot recommend HPL enough, especially Jason for making what had been an incredibly stressful experience finally feel easy and enjoyable.

For the past two weeks, I had been visiting multiple car dealerships trying to find the right car, and the whole process became overwhelming and exhausting. I felt pressured at many places, and instead of listening to what I actually needed, some dealerships just seemed focused on selling any car they could. By the time I came to HPL, I was stressed, confused, and honestly drained from the whole experience.

From the moment I met Jason, everything felt completely different. He was calm, professional, patient, and incredibly knowledgeable. What really stood out to me was how clearly and smoothly he explained everything. He took the time to go through all the options in a structured way that made everything easy to understand, and for the first time during my car search, I actually felt comfortable and relaxed instead of stressed.

Jason genuinely listened to my needs, my budget, and what I was looking for in a car. Rather than trying to push me into something unsuitable, he was honest and gave genuine advice about which car would actually work best for me financially and practically. That honesty meant a lot to me because it’s hard to find salespeople who truly put the customer first. He is an excellent communicator and an outstanding salesperson, but more importantly, he’s someone who genuinely cares about helping people make the right decision.

I truly feel lucky that I met Jason that day because he removed a huge weight and stress from my shoulders.

I also want to give a special thank you to Harvey.During handover, I felt emotional and upset about part exchanging my old car, but Harvey made the entire transition feel smooth, reassuring, and positive. I left feeling happy, confident, and completely satisfied with my choice.

The customer service at HPL was exceptional from start to finish, and this has genuinely been the best experience I’ve had at any dealership. Thank you again to Jason and Harvey for your honesty, professionalism, kindness, and support throughout the process. You both made a stressful situation into such a positive experience.

Me and my family have come here multiple times now to purchase a car and have always chose Mike and will continue to, he makes the process even better with his amazing service. Give him a raise!

Came to buy my car, and Mike at HPL Stockport made the experience great, he is lovely and transparent. Thank you so much Mike! Will be recommending to family and friends.

Thank you to Jamie at the Preston branch who was very helpful when I bought my car. He explained everything very well and the car is perfect!
Thanks again

Mike was extremely nice, talked me through everything in detail and made it an easy and an enjoyable experience .

So pleased with how easy the whole process was made by Adrian’s help. He even went above and beyond by going to another show room to collect the car we was interested in whilst we waited. Would highly recommend a visit and ask for Adrian.

Mike was very helpful & patient whilst purchasing the car! Made the process very easy. Thanks 🚗