HPL Motors Reviews 

Good communication, friendly service

Keiron and Callum (Bromborough Wirral Branch) were both so helpful when I bought my car. They patiently let me test drive two completely different cars in order that I could make an informed decision as to which one was best for me. There was no hard sell on their part which made it a lovely buying experience. I’d definitely recommend HPL and would use them again in the future when purchasing another vehicle.

I've just picked up my car from the Wirral Branch and Kieron was absolutely amazing throughout the whole process. Made the whole experience easy and enjoyable.
Thanks mate, cya next time 😎

I got my car today thanks to Alan who I told what I was looking for he found me the car i wanted and it was a great service I will recommend him to my friends and family

Alan was great to do business with, very easy going, no pressure at all, very helpful would definitely recommend Alan at HPL Motors

Mark Mason was brilliant couldn’t have been more helpful

The entire purchase experience and part exchange of our vehicle was seamless throughout, we would most definitely use HPL again. In particular I must mention Nathan Blake, our Sales Executive, he was outstanding, and made what is often a stressful experience an absolute pleasure throughout.

Would just like to say Jason was amazing with my Dad when buying his new car, made the whole buying experience stress free, any questions he had were answered straight away, great service.

Sara B at the Preston branch provided me with excellent service. Was upgrading my car and needed time to choose a car that suited me best. Sara was very patient and provided non bias feedback on the vehicle I was choosing. Buying a car can be stressful, Sara made the whole experience effortless. Highly recommend Sara and the branch staff at Preston. As I picked up my car, one of the engineers overheard a query I had and politely answered it for me. The I point make with this, is that they work as a team and it was refreshing to see this in a car dealership.

Mark F was fantastic!

Had some delays with some repairs needed to the vehicle but this was from the sender of a part. Work completed to a high standard and the vehicle looks brand new. Mike was great to deal with and has a very friendly nature. Would buy from him again without doubt. Car was definitely worth the wait..

I am writing this to warn other consumers about the deeply unprofessional practices of HPL Motors Stockport and their head office management.

On Wednesday evening, I used their official website checkout to place a paid, verified reservation deposit on an Audi Q4 Sportback (Reg: ND23 LBZ) at the advertised price of £15,799. I received a formal, timed order confirmation receipt via their automated Stripe checkout system (Order #35320050134568) detailing a fixed remaining balance of £15,650.

At 8:50 AM the following morning, a salesperson phoned me to confirm the vehicle was successfully locked under my name, noting they had already received 6 to 7 further inquiries since 8:20 AM that were blocked by my deposit. He explicitly confirmed he was heading onto the forecourt to physically locate the keys, check the battery, and prepare the car for my afternoon arrival. Relying entirely on this direct corporate confirmation, I heavily disrupted my working day, rescheduled mandatory professional meetings, and finalised my travel logistics to leave Mansfield.

The dealership then waited until 12:40 PM—nearly four hours later and mere hours before my departure—to call me back and unilaterally back out of the transaction. They aggressively attempted to inflate the price by over £7,200 to £23,000, blaming a website data-entry mistake. They then manipulated the backend website to display a price of £23,499 while the asset was actively locked under my name.

After escalating a high-priority complaint to the Group Managing Director, I received a cold response from Head of Compliance, Dylan Rafter. In writing, the dealership admitted the car was displayed incorrectly due to a “discrepancy between software platforms” but stated they would completely refuse to honor the advertised price, refuse any compensatory or compromise arrangements, and would simply force a refund of my deposit.

To verbally lock a vehicle down at 8:50 AM knowing other buyers are circling, leave a cash buyer to upend their entire professional day, and then drop a massive price hike at the absolute last minute is a severe failure of basic consumer care and TCF (Treating Customers Fairly) compliance. Blaming "software discrepancies" does not excuse gross administrative negligence and terrible customer relations. Avoid this dealership group if you value professional service, integrity, and honest pricing.

The car itself was great, good value, I only had it eleven weeks but it was in good condition. However the administration around signing was overlooked and rushed.

When I rang to cancel the three year warranty, after my car was stolen, no-one responded to emails, no manager was available to discuss it and whoever answered the phone was unhelpful. Still waiting for a response to my complaint.

HPL are not signed up to the Motor Ombudsman so they couldn't help.

Really disappointing customer service but the cars seem fine.

Thank you again for another vehicle.

Joe has been very thorough and helpful. He has managed to secure be a beautiful Tesla.

I would recommend HPL every time or and over.

Brilliant experience at HPL getting a car for my fiancée, everyone was really friendly and helpful in the Wirral branch. Big shout out to Alan who supported us all the way through!!

Recently bought a car from HPL Stockport, i was looked after by Dai Kochanski. I was really impressed at the service given by Dai, really good comms at every stage. Car is perfect 👌

I bought my second-hand Tesla model 3 from HPL Stockport. The prices are great, and the service second to none.
Hess the salesman answered my call at nearly 7pm in the evening - on a Saturday! These guys put in long hours! He could not have been more helpful.
When I travelled down to collect the car, he collected me from the station, and supplied cups of coffee. The purchase process went seamlessly.
It was a pleasure to do business with Hess at HPL Stockport - I couldn't be happier.

What a fantastic dealership. It's the first time that we"ve been and were made to feel very welcome from the start. The selection of cars is good but more critically, the focus on customer service is outstanding. No pushy hard sales just trying to delight the customer. Special thanks to Charlie and Arj for helping us buy our next car. Much appreciated

Mike has brilliant customer service, answered all questions honestly, he was very patient with us when we were having issues with our bank, we drove 3 hours to collect our car and would highly recommend to anyone! Thank you Mike!

Great service from Adrian at the Oldham branch. He got the car sorted for me to take away in a day, brilliant would absolutely recommend.