HPL Motors Reviews 

4,317
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, honest, and knowledgeable, often highlighting their non-pressuring approach. The service and user experience are frequently described as easy, fast, and efficient, making the car buying journey stress-free. Many people commend the exceptional customer service and professionalism. However, some customers also noted issues with communication and administrative processes, experiencing unreturned calls or incorrect paperwork. A few others felt that some vehicles had unexpected issues upon collection, like missing features, cosmetic damage, or parts needing attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting exceptional experiences from... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing happiness and satisfaction... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable, professional, and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from... See more

Rated 5 out of 5 stars

Came to HPL after unexpectedly ending up carless. Allen was extremely helpful, not a pushy salesman that you get when you go to other garages. He had great knowledge of cars and great advice when look... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more

Rated 5 out of 5 stars

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1. We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(4,317)

437 reviews in the last 12 months

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Rated 5 out of 5 stars

HPL Stockport

Recently bought a car from HPL Stockport, i was looked after by Dai Kochanski. I was really impressed at the service given by Dai, really good comms at every stage. Car is perfect 👌

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

First-Class service from Hess at HPL Stockport.

I bought my second-hand Tesla model 3 from HPL Stockport. The prices are great, and the service second to none.
Hess the salesman answered my call at nearly 7pm in the evening - on a Saturday! These guys put in long hours! He could not have been more helpful.
When I travelled down to collect the car, he collected me from the station, and supplied cups of coffee. The purchase process went seamlessly.
It was a pleasure to do business with Hess at HPL Stockport - I couldn't be happier.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic dealership in the North West

What a fantastic dealership. It's the first time that we"ve been and were made to feel very welcome from the start. The selection of cars is good but more critically, the focus on customer service is outstanding. No pushy hard sales just trying to delight the customer. Special thanks to Charlie and Arj for helping us buy our next car. Much appreciated

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Mike has brilliant customer service

Mike has brilliant customer service, answered all questions honestly, he was very patient with us when we were having issues with our bank, we drove 3 hours to collect our car and would highly recommend to anyone! Thank you Mike!

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience with this company

Very bad experience with this company. I waited more than seven weeks for my refund. Every time I contacted them, I was promised it would be returned within 3–5 working days, but nothing happened. Eventually they stopped answering my calls completely.
I only got my money back after opening a bank dispute. I also felt pressured into paying the deposit and was asked why I came there if I wasn’t ready to buy a car immediately.
I would strongly advise others to avoid this company.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sirak’s exceptional customer service

During a recent visit to the showroom, my mother and I were warmly greeted by Sirak, a sales advisor. Sirak’s polite, professional demeanour and willingness to assist us throughout our visit were exceptional. We highly commend Sirak’s exceptional customer service. Thank you for your help and support.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid HPL…

Very poor customer service from HPL Motors Oldham.
I had to make five unnecessary 44-mile round trips due to repeated issues and poor handling of my complaint, causing wasted time, fuel, and inconvenience.
Although they apologised, they refused any compensation or goodwill gesture despite acknowledging the poor service.
Very disappointing aftercare and complaint handling.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Really poor customer care

Really poor customer care. Frequent confusion and misinformation from sales person Sara. Incorrect information given on vehicle servicing, keys and then was unable to meet customer contract with car maintenance contract twice. Really disappointing experience

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend HPL and Daniel

Daniel was amazing.

He couldn't have been more helpful, knowledgeable and friendly throught the purchase of our second car from HPL.

Come to HPL and ask for Daniel. He was perfect.

Thank you

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service, beautiful car!

After searching for a particular model and specification, I recently purchased a vehicle from HPL Preston. From initially enquiring about the car, the service I received from Jason throughout the purchase and handover process has been absolutely amazing. Everything was explained to me in detail as this was my first electric purchase and I only ever received advice with no hard sell.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

First visit to the Stockport branch

First visit to the Stockport branch, very modern, lots of staff happy to help. I spoke with Matthew holt, he was easy to talk to and told me all about my car. Matthew made me feel at ease and reassured me that body work that needed doing would be done. 100% recommend speaking with Matthew when you can.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and purchase

Absolutely amazing service by Liam Griffiths and HPL motors Stockport. Since start to end was very transparent and clear communication and final car delivery of the car as committed in stunning condition. Loved it very much.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our experience

We enjoyed our experience, we wasnt mithered whilst selecting a car. Mike was the man when purchasing and when collecting he had made sure the car was in tip top shape we will 100% use HPL again. Shout out to Mike (and the free drinks 😂)

May 14, 2026
Unprompted review

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