HPL Motors Reviews 

4,321
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, honest, and knowledgeable, often highlighting their non-pressuring approach. The service and user experience are frequently described as easy, fast, and efficient, making the car buying journey stress-free. Many people commend the exceptional customer service and professionalism. However, some customers also noted issues with communication and administrative processes, experiencing unreturned calls or incorrect paperwork. A few others felt that some vehicles had unexpected issues upon collection, like missing features, cosmetic damage, or parts needing attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting exceptional experiences from... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing happiness and satisfaction... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable, professional, and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from... See more

Rated 5 out of 5 stars

Came to HPL after unexpectedly ending up carless. Allen was extremely helpful, not a pushy salesman that you get when you go to other garages. He had great knowledge of cars and great advice when look... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more

Rated 5 out of 5 stars

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1. We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(4,321)

437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and purchase

Absolutely amazing service by Liam Griffiths and HPL motors Stockport. Since start to end was very transparent and clear communication and final car delivery of the car as committed in stunning condition. Loved it very much.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our experience

We enjoyed our experience, we wasnt mithered whilst selecting a car. Mike was the man when purchasing and when collecting he had made sure the car was in tip top shape we will 100% use HPL again. Shout out to Mike (and the free drinks 😂)

May 14, 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the service

I am very satisfied, so far, with the service from HPL. It’s great that they have a wide choice of cars. So far, the staff have been honest in their dealings with me.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Andrew made the whole process nice and easy, I went in not having a clue what I wanted to buy and he was patient and gave me great guidance. Once I'd decided he explained the whole process thoroughly and kept me updated whilst I waited for my car to be ready. Would recommend.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I bought my car from Oldham HPL. Andrew hadfield helped me and nothing was too much trouble! He was great! He could answer any of my questions and was quick on the phone when I was enquiring. I will definitely be returning! Amazing service and absolutely love my new car! Thank you very much Andrew.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Jack at HPL Motors!

We recently purchased a vehicle from HPL Motors and cannot recommend Jack Davies highly enough. Despite us calling at very short notice to reserve a car, Jack went above and beyond to ensure the vehicle was fully prepped and ready for our arrival.

Throughout the process, Jack was incredibly attentive and patient. He gave us the space we needed to inspect the car thoroughly before guiding us through a test drive, where he was flexible enough to let us choose our own route.

The part-exchange process for our older, high-mileage vehicle was handled very fairly, and the team managed all the paperwork seamlessly. What impressed me most was Jack’s professionalism regarding the optional extras; although we declined the additional coverages, he was completely respectful of our decision. Thank you, Jack, for making this such a positive experience.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Mike helped us out today with a quick…

Mike helped us out today with a quick handover today. Sound guy who wasn’t pushy or ‘salesy’ just told you what you needed to know and gave you breathing room to discuss options. Would recommend Mike to anyone who’s looking for a simple straight forward no BS experience.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Mike was really pleasant to deal with, answered all our questions and went above and beyond to make sure we were satisfied with everything. I’m extremely happy with the service and my new car

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

Recently bought a car from HPL Stockport, all went well until finding out the car had two missing features.

I was told, despite the car being inaccurately described, on both Autotrader and their own website, I was NOT entitled to a refund (Against the consumer rights Act 2015), rather they would have to 'buy the vehicle back' from me, as per company policy.

After months of back and forth, daily phone calls and the odd email, they finally offered a pitiful amount of compensation (not enough to cover the cost of the features) or suggested I pay them more money to put this right!

Finally, just short of legal action, but after citizens advice have gotten involved, they have paid for one of the two missing features to be installed (All be it aftermarket not OEM) but this situation should not have taken so long or have been so painful.

This whole situation has been a showcase of poor customer service, little to no communication and poor, bordering on illegal, company policies.

In summary I would never recommend this company, and in the off chance you do decide to buy from them then id suggest printing out the advert and ticking the features off!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Mike King

Mike King - Very helpful throughout the entire sale process and very friendly. Made the sale much easier

May 8, 2026
Unprompted review

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