HPL Motors Reviews 

4,321
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, honest, and knowledgeable, often highlighting their non-pressuring approach. The service and user experience are frequently described as easy, fast, and efficient, making the car buying journey stress-free. Many people commend the exceptional customer service and professionalism. However, some customers also noted issues with communication and administrative processes, experiencing unreturned calls or incorrect paperwork. A few others felt that some vehicles had unexpected issues upon collection, like missing features, cosmetic damage, or parts needing attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting exceptional experiences from... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing happiness and satisfaction... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable, professional, and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from... See more

Rated 5 out of 5 stars

Came to HPL after unexpectedly ending up carless. Allen was extremely helpful, not a pushy salesman that you get when you go to other garages. He had great knowledge of cars and great advice when look... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more

Rated 5 out of 5 stars

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1. We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(4,321)

437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The misses burt a car off them and…

The misses burt a car off them and later down the line found hidden damage the car had been in a front end crash and because it was after 6 months they don't want to know now taking legal action don't waste your time with them they won't ring you back either

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Matt from HPL Stockport looked after me…

Matt from HPL Stockport looked after me with the purchase of my new electric car. Given I was transitioning from a diesel to full electric I had so many questions and concerns which Matt addressed confidently. He also went over and above to make sure everything went smoothly. Great service from Matt thank you so much 🙌🏼

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

The lovely Joel helped me with getting…

The lovely Joel helped me with getting the car I wanted transferred. He was so helpful throughout the process of buying the car. Happy to answer my questions and explain things to me. Thanks for making it an easy enjoyable experience. So happy with my new car :)

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the service that…

I’m really happy with the service that I received at HPL motors Oldham especially from Nathan and Lewis. I would definitely recommend them when coming to look for a car, they spoke me through everything and helped me out a lot especially when I’d just bought a car from another company with problems. Thank you!!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Whilst I didn't actually purchase a…

Whilst I didn't actually purchase a vehicle from HPL as I found my exact option I prefered elsewhere, the service I received from Lily was fantastic. Enthusiastic, responsive and went out of her way to respond to my questions. I will return when we renew my wife's vehicle.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Emrys was really helpful and made the buying process enjoyable and straight forward.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

This is my fourth car from HPL

This is my fourth car from HPL. Never had a problem and the support, from start to finish, is fantastic. Despite a poor credit record they got me a really good affordable deal, didn’t apply any pressure and will definitely return in future.

Special thanks to Emrys. Credit to the Oldham branch.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

From the start the salesman (Dylan)done…

From the start the salesman (Dylan)done and answered everything spot on also with me coming down from Glasgow things had to be right Dylan provided me with all the info I needed and when I got to see the car it was everything he had said the video he sent me never done the car credit the hand over of the car was very smooth no hold up air messing about Great service and a very nice dealership would buy from here again and would recommend to anybody

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience. Staff (in particular Mike) extremely pleasant, friendly, knowledgeable & helpful. Would definitely return & would recommend to others.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service, very friendly

Came for just a look around and ended up part exchanging my car for an amazing upgrade, we had fantastic service and very easy handover. Emrys made it very easy and walked us through the whole process. At no point did we feel nervous talking to him, he just made us feel welcome. We would recommend coming to see him 100 times out of 100.

April 30, 2026
Unprompted review

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