HRKGame Reviews 30,564

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding unbeatable deals on new releases and various games. Many people appreciate the quick delivery of keys, with some noting that keys arrived almost instantly after payment. The website is frequently described as user-friendly, clean, and easy to navigate, making the purchasing process smooth and transparent. However, some customers experienced issues with product functionality, receiving invalid or duplicated keys. A portion of people also expressed dissatisfaction with customer service, citing slow responses, unhelpful interactions, or difficulties with refund processes. There were also occasional concerns about security checks requiring personal identification for payment verification.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers report positive... See more

Price

Consumers generally express satisfaction with the pricing, often finding games at very cheap rates and good... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express dissatisfaction, calling it a... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report easy and fast transactions, with keys... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praise the quick and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

Good price deal, however you have to verify with government id+last 4 digits of the card you want to pay with+a note with website name/date. Quite inconvenient had i known i would not have made the... See more

Company replied

Rated 4 out of 5 stars

HRK Game offers game keys of various platform at a very cheap rates because of the sales they put on games so its a very good thing to do for a site to grow more.I recently discover this gem of a site... See more

Company replied

Rated 4 out of 5 stars

Good website and is trustworthy from my experience. The key for me took a few minutes to load, so it wasn't exactly instant but I still got the key I bought in the end. If you find the best deal on th... See more

Company replied

Rated 5 out of 5 stars

Rarely do these reviews- but after a fraudulent experience with gameboost (they take your money, say the game was unavailable, then refund it, but REMOVE the sale listing and the game is full price!... See more

Company replied


Company details

  1. Gaming service Provider
  2. Hobby Store

Information provided by various external sources

HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.


Contact info

4.1

Great

TrustScore 4 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good thanks

January 26, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Great service

Great service. Code sent immediately

January 26, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello, Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
Kind regards , Linda

Rated 5 out of 5 stars

The price was excellent

The price was excellent. The site is very easy to navigate and very easy to purchase what you are looking for.

January 24, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
We’re so grateful for your support! We hope to welcome you again whenever you need us.
Warm regards , Linda

Rated 5 out of 5 stars

Awesome

Great prices, a lot of games to choose from

January 21, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
best regards , Linda

Rated 5 out of 5 stars

Good

Good, never had problems with them that I can remember.

January 21, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks for taking the time to leave a review! We’re really glad you enjoyed your experience with us.

Best regards,
Emilia

Rated 4 out of 5 stars

fast and good

All good but i didn´t apply discount code

January 19, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

Mehrnoosh
Kind regards

Rated 1 out of 5 stars

I did not receive a product!

I did not receive a key and support does not respond.
Very bad expirience!

January 19, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

We sincerely apologize for the inconvenience and the delay in our response. Unfortunately, we experienced a temporary technical issue which affected our support response time.

Regarding your order, please note that your purchase has already been fully refunded. Since the order could not be processed correctly, no key was delivered and the refund was issued to your original payment method. Depending on your payment provider, it may take some time for the funds to appear in your account.

We truly regret the poor experience this caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact us directly and we will be happy to assist you.

Kind regards,
Support Team

Rated 4 out of 5 stars

I got what I needed at a low price.

I got what I needed at a low price.
The activation process differs from the one referenced.

January 19, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks a lot for your kind words! It would be a pleasure to see you back with us again soon.

Best regards,
Emilia

Rated 5 out of 5 stars

Fast and Great Prices

Fast, reliable, and great prices. Really happy with the service I received.

January 16, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks so much for your support! We’re really happy you had a good experience with us. Hope to see you again soon!

Best regards,
Emilia

Rated 5 out of 5 stars

All good

All good. Key worked just fine. Very good price.

January 19, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Appreciate your kind words! It truly means a lot to us and motivates our team to keep doing better every day.

Best regards,
Emilia

Rated 5 out of 5 stars

Fantastic Game

Smooth experience

January 17, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks for choosing us and for sharing your experience! We’re always here if you need anything.

Best regards,
Emilia

Rated 3 out of 5 stars

Bought a key

Bought a key, but it took like 20 hours before my purchase appeared, but there was no key. Still no response from support…

Now support was quick to reply. I got a refund right away. So I changed my review from 1 to 3 stars

January 17, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for sharing your feedback with us. I’ve passed your suggestions on to our technical team, and they will be working on addressing these issues as soon as possible. We truly appreciate you taking the time to help us improve!

Best regards,
Emilia

Rated 1 out of 5 stars

BAD CUSTOMER SUPPORT, SCAM

I just bought a key and it was already in use. Support is too slow... no live agents.

January 17, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue.

We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #627205

Please have a look at it at your earliest convenience.

Best regards,
Linda

Rated 5 out of 5 stars

good experience

The pricing is excellent. I received the key immediately after payment. I had a question for customer support, and they responded within three hours and took care of my request.

January 16, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Appreciate your kind words! It truly means a lot to us and motivates our team to keep doing better every day.

Best regards,
Emilia

Rated 5 out of 5 stars

Good Games for good prices

Good Games for good prices. Fast delivery.

January 16, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Appreciate your kind words! It truly means a lot to us and motivates our team to keep doing better every day.

Best regards,
Emilia

Rated 1 out of 5 stars

Shady behavior

Shady behavior. I successfully was charged and my order was processed as completed. I went to claim my steam key, that I bought for $2.88 and it kept giving an error message "Nothing found! Sorry, no game is in this list" When I contacted support, they gave me an instant refund instead of a key that I bought, and then raised the price on the store to double the price I bought it at, and now, a few hours later, it is $14.19 and climbing but still in stock. They don't seem to actually have any keys to sell.
*edit* Now just a few hours later, it is over 50 dollars.

January 14, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

We sincerely apologize for the confusion and the frustration caused by this situation.

Due to a technical error in the publisher's pricing feed, the product was listed at an incorrect price. Because of this discrepancy, the system could not assign a key to your order. We processed an immediate refund to ensure your funds were returned to you as soon as the error was detected.

We understand how disappointing it is to see the price change so significantly, and we appreciate your patience while we worked to resolve these technical issues.

Warm regards,

Mahshid

Rated 5 out of 5 stars

Awesome as always

January 15, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for the trust and support! It’s customers like you who keep us going.

Best regards,
Emilia

Rated 5 out of 5 stars

Genuine Key and Successful Activation

Purchased an increasingly rare and delisted Unreal Deal Pack Steam Global key with a first-time successful activation. Before the purchase, HRKGame clearly listed it as a Steam Global key, which was exactly what I wanted. For further peace-of-mind, after the purchase, the key appears as "Unused" and it truly was until I actually redeemed it.

Lastly, the key showed up in my Steam account as a genuine Unreal Deal "Retail" license. I couldn't be happier.

Thank you, HRKGame!

January 14, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you so much for your lovely review! We're so happy you had a great experience with us. We’d love to have the chance to serve you again in the future!

Best regards,
Emilia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look