I was overcharged for some work carried out and although i queried it at the time I was assured the extra £700 was due. So I paid it in order to collect the car the next day. When i went though the i... See more
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We took delivery of our Emeya last week and wow, what a car! Guy Barclay the sales executive made the experience exactly what you expect from a prestigious brand like Lotus. My son and I who took... See more
Recently purchased my first Ferrari a 458 Spider from HR Owen at Hatfield. Brilliant service. Sami looked after me throughout the purchase and came up trumps when I question the way the car changed ge... See more
HR Owen closed their Maserati Dealership and Service Centre in Hatfield with zero notice to customers ….. including those with 3 year service plans, and then left customers high and dry with the near... See more
Company details
Information provided by various external sources
HR Owen is Britain's leading luxury motor dealer, and the world's largest retailer in Rolls-Royce, Bentley, Lamborghini and Bugatti brands.
Contact info
Old Brompton Road 25-27, SW7 3TD, London, United Kingdom
- hrowen.co.uk
3.7
Average
67 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Service centres : Ferrari and Bentley
Been taking a Ferrari and a Bentley for service to HR Owen for the last few years. Happy to confirm that their service department have always performed well and much better than expected. Unlike some known Porsche service centres that love to suggest extra work that is not needed, HRO have always been very honest.
February 13, 2021
Unprompted review
Spen £160k receive poor customer service
I bought a Ferrari 488 GTB from the Mayfair store.
We had to meet the sales chap in an industrial estate away from Mayfair even though our hotel was on Park Lane (just a few mins walk)
I had travelled some 2+ hours in almost 30 C heat. Spent a little over 2 hours with the sales chap in a couple of different buildings the latter being a great building and actually put HR Owen to shame in terms of appearence and presentation.
From the moment we arrived to the point of leaving we were NOT offered a single drink, not even a glass of water!! Given the heatwave, my travelling, the duration spent at this industrial site you would have thought common courtesy would prevail.
I have had a much much better hand over of vehicles from the likes of VW, Ford etc.
This is the kind of customer service you would NOT expect when spending almost £160k on a car!
The sales chap was nice and polite but let HR Owen down some what with the above lack of actions.
My advise, use a different dealer for your car purchase.
August 14, 2020
Unprompted review
I bought a 2010 Bentley GTC from…
I bought a 2010 Bentley GTC from Bentley Surrey
Great sales process , great deal and outstanding vehicle
We had an issue with the air suspension around the 70k miles which I’m told is a common Problem with the GTC
What wasn’t common was the service , the guys arranged to pick up the GTC ( and I was in wales on business ) deliver me a 3ltr Audi A6 sline and the guys liaised direct with the warranty company including taking payment direct from them
Truly outstanding
Thank you guys
October 14, 2019
Unprompted review
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