HS LEGAL SOLICITORS Reviews 

446
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and highly efficient service, noting that questions are answered rapidly and property transactions run exceptionally smoothly from start to finish. Consumers also deeply appreciate the competitive pricing, transparent fee structures, and consistently supportive guidance provided throughout complex property purchases and sales. However, some people mentioned that reaching the office by phone was sometimes quite difficult when seeking immediate updates on their cases. A few reviewers also noted occasional communication delays, unanswered messages, or minor financial discrepancies in paperwork that required additional attention to resolve successfully.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, efficient, and well-organized communication... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and responsive... See more

Response time

Users describe positive interactions with response times, noting that email queries are typically answered... See more

Customer service

Customers report positive experiences with customer service, highlighting prompt responses and professional... See more

Price

People report positive experiences with price, consistently finding the services to be reasonably priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jawad Mahmood .. Excellent quick to reply very polite and would highly recommend him to anyone wanting clarity and honesty. Thanks so much for working your magic on dads new purchase at Teignmouth... See more

Company replied

Rated 5 out of 5 stars

From the beginning to the end, this company provided an amazing service in the sale and purchase of our property. Everything was made incredibly easy, Their online forms were very user-friendly, wh... See more

Company replied

Rated 5 out of 5 stars

The Team at HS Legal are brilliant! I had a shared ownership to sell. Jawad and the team were diligent, helpful , friendly and competent. They always kept me informed throughout a slightly more compl... See more

Company replied

Rated 5 out of 5 stars

Jawad Mahmood and his team were amazing. There was great communication throughout and Jawad was professional and kind. On the day of exchange he stayed late to help us get everything through for my mo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Immigration and Naturalization Service
  4. Immigration Attorney

Written by the company

HS Legal Solicitors is an established friendly and professional Law practice. We provide extensive legal services in several areas including Residential and Commercial Conveyancing, Immigration & Asylum and Commercial Law. The firm is comprised of knowledgeable and experienced Solicitors and efficient support staff. We combine our legal knowledge with our astute commercial awareness to provide specific legal advice tailored to each individual client. Whatever you need our help with you can be sure that we will work in along side you to you achieve the best possible outcome. We pride ourselves on being approachable and accessible to all whilst still maintaining a professional attitude and the relationship we have with our clients is something we pride ourselves on.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

446 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(446)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the staff at HS Legal Solicitors. They were efficient and professional in their work. They listened carefully to our queries and responded promptly. They took the time to explain everything clearly in a way that we could easily understand.

December 12, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

We recently purchased our first home…

We recently purchased our first home through an auction, and the solicitors provided exceptional support throughout the entire process. Initially, we were very concerned about the limited time given to complete the purchase, but they managed to finalize everything within just two weeks. Their communication was outstanding—they kept us informed at every stage, which gave us peace of mind during what could have been a stressful experience. I am extremely happy with the service they provided and would highly recommend them to anyone looking for reliable and efficient solicitors.

December 12, 2025
Unprompted review
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Conveyancing Service – Truly Exceptional

I cannot speak highly enough of Jawad Mahmood and the team at HS Legal.

They handled both the sale of my property and the purchase of a new one under extremely tight deadlines and with significant complexity, including a developer part-exchange, pending title registration, management company compliance, and a time-critical chain.

Throughout the process, Jawad and his team were professional, calm, responsive, and meticulous. They never took shortcuts, always prioritised my legal protection, and explained each step clearly even when there was commercial pressure to proceed faster. Their persistence with third parties and ability to coordinate a same-day exchange for both and following day completion was exceptional.

I have dealt with many solicitors in the past, including others involved in this transaction, and I can confidently say HS Legal are second to none. Their work ethic, communication, and attention to detail made all the difference.

Highly recommended to anyone looking for conveyancing done properly.

December 15, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Fast efficient quality service…

Fast efficient quality service competitively priced.
Highly recommended.

December 10, 2025
Unprompted review
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Very happy with the service I…

Very happy with the service I received. Great communication, always quick to respond to any queries. Would definitely recommend. Thank you HS Legal!

December 2, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 4 out of 5 stars

Very responsive and helpful!

They were very responsive and helpful.
I did have to prompt once during the process, but otherwise they were efficient and a delight to work with!

December 5, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Fantastic Solicitors!

I have just successfully completed on the sale of my flat. I have been extremely impressed with the service I have received from HS Legal Solicitors. Jawad was my solicitor and has been brilliant! Communication has been excellent and the price was extremely good.
I would highly recommend HS Legal Solicitors. I would give 6 stars if I could!

December 4, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 1 out of 5 stars

Extreme Lack of Professionalism and Knowledge

They provided the cheapest quote for an auction process purchase for a flat via a limited company.
However, after a few weeks, it became apparent that the individuals in charge had no experience or clue of dealing with auction processes. They tried to justify this by claiming that the process was 'complicated', but it was not. They simply did not know what they were doing.
Amongst other things:

- Missed fundamental information in the reports, e.g., did not pick up on, nor provide commentary on the Special Conditions of Sale -something that is standard in auction processes
- Did not acknowledge their mistakes
- When such mistakes cost up money, we ended up having to 'negotiate' for them to cover some of the additional costs - which they only reluctantly agreed to, without accepting responsibility for the errors.
- Documentation that should have been forwarded on, was not forwarded in a timely manner
- Did not provide accurate completion statements that had been provided by the seller's solicitors, despite having received an updated completion statement prior to completion
- Did not care to inform us that we had overpaid the amount due at completion, albeit by a paltry £30. Whether knowingly, or unintentionally, this simply should never happen with solicitors - they should hold themselves to a higher bar of integrity.
- Had to be chased repeatedly and on multiple occasions
- Whilst acknowledged 'deficiencies' and 'errors' had been made, at no point offered a sincere apology, nor compensation.
- Final completion statement prices differed from initial quotation and this had to be pointed out to them.
- Overall, too much stress, too much time taken checking everything they were sending across.
- Complete lack of trust in them.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

It was great to work with his legal…

It was great to work with his legal they responded all the time and tried to help me out of trouble during this tough property purchase

December 2, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 4 out of 5 stars

Good communication throughout the…

Good communication throughout the conveyancing process and at a reasonable price- thank you!

November 19, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

HSL solicitors kept me informed…

HSL solicitors kept me informed throughout the conveyancing process and gave me very good service in relation to communication between parties. I would recommend them to anyone buying or selling a house as they provided excellent value for money.

November 28, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Friendly and professional support…

Friendly and professional support throughout transaction - thanks Hafiz !

November 28, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Excellent Service and Support Throughout!

I had a really great experience selling my house with these solicitors. They were always quick to respond, explained everything clearly, and kept me updated throughout the whole process. It made things so much easier and a lot less stressful for me. I honestly appreciate all the effort and support, they really went above and beyond. Would definitely recommend!

November 27, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Very professional and very helpful

Very professional and very helpful, answering promptly and clarifying every question through the process. Mr. Hafiz helped us a lot with patience and professionalism.

November 26, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

it was great

it was great. Communication was clear and fast.
The completion was on time.

I would 100% recommend them.

November 19, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish , proactive intelligent from the best solicitor I have ever used, and I am 60 and very experienced in property transactions.
The effectiveness and efficiency and willingness to listen make this firm outstanding.. we transacted 3 selling and buying transactions and no issues at any time .
Brilliant

November 21, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

Quality at a fair price

I am delighted with HS Legal Solicitors work on my property purchase - especially with Mamed who kept me updated and chased the other solicitors when they were late. I will use their services for my next house purchase.

October 1, 2025
Unprompted review
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 1 out of 5 stars

Disappointing Experience with HS Legal Solicitors

Disappointing Experience with HS Legal Solicitors
Instructing HS Legal Solicitors was, unfortunately, a poor decision during the sale of my property.

I used an online conveyancing comparison website — conveyancingindex — and HS Legal was one of the firms included in the quotes provided. I went with them based on the Trustpilot reviews and it was a big mistake.

While the solicitor from HS Legal Solicitors ultimately completed the work, I would not choose this firm again for several reasons:
1. Although I was assigned a dedicated case handler, this proved to be ineffective as they appeared to have little involvement in the process.
2. It was difficult to contact the firm by phone and not once did I speak with the solicitor. They will not even give you a call if there’s some urgency. In case of any urgent matter, please forget any help over the phone and putting your mind to ease.
3. I often wondered if my emails were being properly read, as I had to address the buyer’s solicitor’s queries multiple times myself. The firm lacked proactivity throughout the process.
4. Responses to my queries sent in the morning would often arrive around 4:30–5:00 p.m., leaving no opportunity to reply before their office closed.
5. The solicitor forgot to include the agreed White goods amount and had to be reminded to add it.
6. An incorrect service charge figure was initially included under apportionment, which we had to identify and have it corrected ourselves.
7. When the 90% was paid, the solicitor seemed unaware that they were responsible for obtaining the remaining 10% from the estate agent and instead advised us to contact the estate agent for the remaining amount.
8. There was also a delay in receiving this amount due to lack of ownership from the firm.
9. The final invoice differed from the original quote provided by Conveyancing Index, with no prior notice or explanation for the change but after an email it was amended.
10. I am surprised that conveyancingindex and other online conveyancing comparison website are using this company to provide a quote.
Overall, it was a disappointing experience. You’d expect a solicitor to be proactive, responsive, and to act in your best interests — unfortunately, HS Legal Solicitors did not meet those expectations.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth process

Very smooth process, very responsive. Good price which. Strongly recommend Mr Jawad and his team

October 31, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

Rated 5 out of 5 stars

HS Legal

HS - Legal did my conveyancing matter for both of my sales and purchases. They did excellent job by completing my case successfully with great care. Unfortunately, I had very difficult buyer who dragged things on, luckily thanks to HS Legal all went well in the end. The communications were on time, keeping everyone informed at all times and they also were very knowledgeable and professional. I also appreciate they did everything to keep the costs down for me, which is huge bonus.
Would highly recommend

November 6, 2025
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Reply from HS LEGAL SOLICITORS

Thank you for your positive review! We're glad you had a great experience with our business. We're always looking for ways to improve, so if you have any suggestions, please let us know.

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