Hsbc Reviews 410

I have a Premier HSBC account in Canada. I've had a HSBC account in Mexico in San Antonio Tlayacapan, Jalisco for years and it is now connected to my Canadian account. So I should not have to pay a monthly fee in Mexico but they insist on charging me me-$24 US per month for nothing. The manager and assistant manager are not at all helpful

Trying to close my account for over a month with HSBC FRANCE. My relationship Manager Anissa Silabdi will not respond to my emails. Like other clients they still charge their monthly fees despite having sent all documents requested! How do you close an account?

HSBC MEXICO Cabo San Lucas Mexico and San Jose Del Cabo Mexico. THE WORST BANKING EXPERIENCE IN MY LIFE. The 'secure digital pass code' and the 'token' needed to FULL access internet banking is the most ludicrous complicated unnecessary step. Not only does it keep the thugs out -- but it keeps the OWNERS of the account shut down. My money is stuck inside the account. I cannot transfer. The passcode second layer locks me out. No one to help and assist. I was in Mexico in person at the HSBC to close the account since it's too complicated and ludicrous measures used.... the corrupt lazy employee tells me 'withdraw money with your ATM until it's gone' and she would not officially close the account. What kind of employee of a bank would tell you this crap? I was in person to close this waste of time bank because unable to access with a passcode second layer and TOKEN. The customer service is terrible. Mexico HSBC is the most impossible place to keep your money. The criminal aspect about these employees is that they do not let customers close their bank or they pick and choose who they allowed to be nice to. This bank employee literally could not speak English -- So she had a tattooed thug guy with pierced earrings who looked like a gang member Come over to tell me And explain that they do not close bank acct that I needed to withdraw the funds. This is absolute criminal Behavior. All around... Not only would she not close my bank account she calls a thug over to tell me this while I'm looking at my private information and he's viewing it in front of me.
Back home in the USA. I'm getting online in my email HSBC notices / statements of penalty charges because the bank account is open at zero. I can't close it because I can't get through to them -- and in-person the woman would not close it. This is the most frustrating crazy-making ridiculous situation I've ever encountered in my life As far as a banking system.
DO NOT USE HSBC MEXICO. Thugs in and thru!!! Save your sanity. Do not use HSBC Bank in Mexico. Run for your life.

Avoid at all costs.. Customer service is appalling ... Go elsewhere, do not consider HSBC in France.

HSBC Lyon, France - Thieves. They don't close accounts when you file the paperwork and continue to charge you excessive bank fees for months. Unhelpful to the point of being obstructionist, maybe even criminal.

Customer service is indeed terrible. Very unhelpful (with some exceptions). This is partly due to their inflexible and bureaucratic procedures. The staff don't speak English. Even if they do, they don't want to. Maybe they are not confident with their English language skills. I think it should be a requirement because this this is an international company dealing with a lot of foreigners and expatriates.

For a bank, which prides itself of being an international bank, they sure exhibit a professionalism worthy of a small town rural bank.

After repeated attempts of having a simple issue with my credit card solved, the matter is still unanswered and unresolved. And this, even though as an expat I have been assigned to the bank's international department in Paris as a customer.

As an ex-banker myself, I know how things should work, so I'd better find another bank that lives up to standard.

that's bank is a nightmare! The application online does not work and they ask many many documents, a loop without exit.
In the age where the banks open the accounts remotely, Hsbc France works like a century ago!

Please don't waste your time!

The HSBC FR web/mobile services are useless.
Every single time I get locked out. 1 hr 1/2 to reset minimum, total waste of time. The US one is ok, but still, I had to shut down 2 of my accounts. Unbelievable.

It is probably time to close down HSBC in France.
Worst banking experience ever for a price.
I've opened ban account in 2008 and when I left France in 2013 I kept it and paid every month about 20 euro.
With less and less need to use it I've decided to close it and after sending all forms more than two weeks ago and few reminders, all silent. The premier consultant, not answering the phone, calling the HSBC customer assistance was also a paintful experience but after 3 attempts of 15min each (where you are also paying for the phone call) I managed to speak with someone and file a complaint. Obviously, account closure is still pending at HSBC France mercy.

Worst experience ever. I just recently obtained an HSBC credit card to utilize their low rate balance transfer and it has been a nightmare to use the online portal. The app is horrible, customer service is not good at all. In addition, there was no notification of my first payment. Thankfully I was proactive and was able to call and set up auto draft in time, but the auto draft takes two billing cycles which forces you to make to manual payments. I do not recommend this company at all.

@HSBC_FR Such a loser bank you are. Trying to send some cash from my home country since two weeks and your unfriendly staff are treating me like a criminal despite providing all the information they asked for. #expatriationinfrance is a terrible experience thanks to your bank.
And I am a so called premium customer. That’s it. I will terminate all my activities with your bank and recommend to my expat friends to do the same. Never had such a terrible banking experience before.

Almost seems a waste of time writing this review - 96% of the reviews are 1 star: bad. And media reports abound of HSBC France retail banking shutting down soon due to under-performance. Good riddance. In any event - to warn other users - my HSBC France account was suddenly closed by the bank. No explanation was given, and requests for information were quite rudely rejected. Requests for a phone call were ignored. I have been a customer of HSBC in many countries (Hong Kong, Canada, UK and USA) for many years. In fact my entire banking relationship is solely with HSBC. This sudden, dramatic, rude and shocking event has made me reconsider whether I want to keep my entire international portfolio with HSBC, or move it to a bank that understands customer service and communication a bit better. Enough said.

I have been a customer of HSBC UK for 20 years with no issues. I have been with HSBC FR for a little under 4 years. I took home insurance with them as seemed the best option to tie in all financial areas. in March 2019 storm Freya caused damage to my bathroom. I made temporary repairs to prevent further damage at my own cost and sent an email to the insurance team to seek their guidance thinking they would come back within a matter of hours. After no reply I phoned them and they provided me a separate email address and explained the process. Provide a full story, pictures, get a repair quote and submit all. I did this the next day and presented it. After waiting a few days nothing. I phone them and then received an email from HSBC with a link attached to a document stating they were on the case. After a week I phoned for an update to be told they had forwarded to the 3rd Party team for an "expert" to review. After a few more days I phoned again. I was informed the expert was ill and id have to wait. HSBC has only 1 expert contracted?!?!?! No acknowledgement to this was made. I explained if I had not made temp repairs more damage would be made, how can this be the setup for insurance claims if you have to have the repair works approved. More days passed and the same, finally an answer; can I provide proof of the storm and picture BEFORE and after. No issue with the storm it is online and clear. Who has photos before the incident?? - "I’ll just take photos of everywhere just in case I need to prove there wasn’t a hole in my ceiling" ok! I provided photos of the damage and the storm details. More time passed. The expert then came back with a quote approval which was 25% lower than the cheapest quote I could find in the area. However being reimbursed 75% is better than nothing. I spoke with the contractor to see if he could source cheaper parts etc. and he could but informed wise not to do so... anyway I advised to go ahead with the cheaper parts to then receive a separate string of communication from another person stating they needed to check with the expert again (Bear in mind already spoken with 5 or 6 different people on this matter over now 3 months) - I phoned to confirm what the status was - I received the go ahead / green light and was informed the approval to the original amount was all good and that I needed to get the repairs done, pay the invoice and submit the paid invoice for payment into my account. The work was done, I submitted the invoice and waited. Another week passed and again I had to phone and they said they see it and would get on it. about another week passed but an email came through, success finally? NO! Yet another person, someone not involved before writes to tell me that actually they see this more as an issue for my landlord and I should take it up with them. EXCUSE ME???!?!? I wrote back to explain that I had followed their instruction and approval for the works (very politely) and they need to honour what they decided. Another week passed and I receive "sorry, take it with the landlord". I escalated this to my Branch manager some weeks ago, nothing, just ignored, I wrote to the head of HSBC FR financial services and also ignored in the last few days, even though an autoreply for vacation confirms my emails were received. I cannot explain how frustrated, cheated and quite frankly how poor this level of customer service is. I am no expert for these matters but it feels like theft.. maybe someone can advise how to proceed? If this matter was for my landlord then at my first query this should have been informed. This was not the case I have been dealing with this for around 5 months, have been patient but have been treated like dirt... I would recommend anyone moving to FR with pre-existing accounts with HSBC elsewhere not to engage with HSBC FR - it is beyond pathetic. Looking fwd. to any advice anyone has. thanks

We opened our account with HSBC after working on it for six week in April 2019! We started the easy online process as we were told by a friend on March 1, 2019 while in France preparing for our move to France in June. Here it is now August and for the last eight weeks I've tried making an appointment online and by email and I get no response. If I go into a location I get told someone will contact me sometimes they do and then never respond to my email. All I'm trying to do is get a bank card something that in any other bank would have been processed at account opening. At this point I think my friend who recommended them was really trying to push me away. haha maybe

It's been over 8 years I'm an HSBC customer in 4 countries around the world, their service is always been pretty much ok, but lately I was dealing with my International Relationship Manager from HSBC France and it's been a terrible experience. First of all, completely unexpected he has sent me an email notifying that my account in France has been blocked because showing inactive status (I live abroad since 8 years) and i had to provide a lot of documents (also tax declaration) to reactivate it. Starting from the principle that I receive early notification from HSBC with such a request and I always fulfil it, this time i found this way very brutal and no respectful. Is it necessary to block my account? Nevertheless, i have replied in the same day asking for some clarification and he has never replied to my email for over 2 weeks. What a beautiful customer service!! Obviously, being unable to access to my account i had to call the hot line to understand what was happening. The lady was asking me to send those documents and the account would have been unlocked but without providing further information on how come it was locked in the first place. Also when i started to raise the fact that her colleague didn't reply to my email for over two weeks, she just said "i will inform him but actually we are too busy now and i need to hung up the phone"!! WOW another beautiful moment of customer service!! I think something wrong with your guys in France. Give them some cross exposure in other countries and let them learn about customer care. Really disappointing!

HSBC France. I’ve had an account with HSBC in Canada and the UK for close to 35 years and have had nothing but good professional service. Because of my experience with them I decided to contact hsbc France to get a mortgage quote as we we had decided to buy a property in France. My first attempt was April 1,2019. I asked the customer service agent about their mortgage rates. I was told that a mortgage agent would contact me and give me that information. A week passed and nothing. I placed another call. Then another. After about 6 weeks of doing this I decided to open an HSBC France account as I thought maybe this would work. I was given a relationship manager. After several more phone calls and emails I managed to talk to him. He told me he would have to transfer my info to the mortgage department! But would only be a week. Into my second week now and still no call!! I phoned to complain and the customer service agent said it takes up to 10 working days for a call back! Fine, however it’s been closer to 80 days from my initial calls and emails! There is something rotten in HSBC France and hsbc has got to do something about it. Shocking.

Extremely unprofessional. I tried to open an account online - tough luck, no rhyme nor reason. (I am working in Paris, on a permanent contract, software engineer.) Then a lady called Cecile Abella contacted me - totally unprofessional. She asked me to send her the same documentation that I attached to the online application (which I did, though why I should do it twice - I have no clue, this does not seem like a decent customer service to me). Then she just stopped contacting me. And never responded to any of my emails where I tried to ask what was wrong and what the status on the application was. A very unprofessional worker, if you ask me. I can't believe a reputable bank would have employees like that. Or would do business development like that.

My experience with HSBC France has been atrocious:

• Online portal not working
• Faulty and absurd password systems
• Unfriendly and unhelpful customer service
• Financial statements that have disappeared entirely
• HSBC contacts simply not showing up for scheduled calls

I am accountable for not doing my own research before signing-up with them and am living with the results until I can close my account ASAP. I hope those of you who were smart enough to research beforehand can benefit from my review.

HSBC MEXICO
Cabo San Lucas Mexico and San Jose Del Cabo Mexico. THE WORST BANKING EXPERIENCE IN MY LIFE. The 'secure digital pass code' and the 'token' needed to FULL access internet banking is the most ludicrous complicated unnecessary attempt to keep criminals out. Not only does it keep the thugs out but it keeps the OWNERS of the account shut down. My money is stuck inside the account. I cannot transfer. The passcode second layer locks me out. No one to help and assist. I was in Mexico in person at the HSBC to close the account since it's too complicated and ludicrous measures used.... the corrupt lazy employee tells me 'withdraw money with your ATM until it's gone' and she would not officially close the account. What kind of employee of a bank would tell you this crap? I was in person to close this waste of time bank because unable to access with a passcode second layer and TOKEN. The customer service is terrible. Mexico HSBC is the most impossible place to keep your money. DO NOT USE HSBC MEXICO.