HSL Chairs - Dewsbury Reviews 152

TrustScore 5 out of 5

4.9

33 Bradford Road, WF13 2DU Dewsbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Knowledgeable caring team, helped me select the ideal chair to enable my Mums discharge from hospital it to a chair that is supporting her recovery. They delivered the chair on the express service the... See more

Rated 5 out of 5 stars

I have had my HSL furniture delivered today the quality of the sofa and slipper box are superb. The service from the showroom staff at Dewsbury was excellent.The delivery guys were prompt, pleasant &... See more

Rated 5 out of 5 stars

had a home visit on 28th may from Debbie & Billy @ Dewsbury very friendly and informative,felt like part of the family helped with colour i needed,told me expected waiting time tried Aysgarth recli... See more

Rated 5 out of 5 stars

The staff were very polite and friendly, they were very knowledgeable about the items they were selling.They didn't push you to buy and let you look round,when you were ready they to talk they was ver... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Dewsbury

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 33 Bradford Road, WF13 2DU, Dewsbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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Rated 5 out of 5 stars

Knowledgeable caring team

Knowledgeable caring team, helped me select the ideal chair to enable my Mums discharge from hospital it to a chair that is supporting her recovery. They delivered the chair on the express service the morning she came home. Fabulous service from the whole team. A heart felt thank you.

June 1, 2026
Rated 5 out of 5 stars

Excellent Service all round!

I was very impressed with my delivery and Craig & Jed were so helpful. I was kept up to date with my delivery times and i am very impressed with how smoothly it all went.
I received very good service all round from HSL and my settee and chair are so well made
All the staff at HSL are lovely and i would highly recommend.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ihave had my HSL furniture delivered…

I have had my HSL furniture delivered today the quality of the sofa and slipper box are superb. The service from the showroom staff at Dewsbury was excellent.The delivery guys were prompt, pleasant & very efficient (Alex & Graham). The whole team deserve praise for their dedicated service. I would not hesitate to recommend them.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and knowledgeable

The staff were very polite and friendly, they were very knowledgeable about the items they were selling.They didn't push you to buy and let you look round,when you were ready they to talk they was very helpful and talk about all the different size chairs and which was best for me and my husband.They even have my dog a drink of water and made a fuss of which she loved.

May 28, 2026
Rated 5 out of 5 stars

Great Delivery and Intallation

Great experience of the delivery of Mums new HSL Chair from Alex and Graham.
Efficient installation and clear demonstration of how the chair works from Alex.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Home visit

had a home visit on 28th may from Debbie & Billy @ Dewsbury
very friendly and informative,felt like part of the family
helped with colour i needed,told me expected waiting time
tried Aysgarth recliner very comfortable,looking forward to delivery

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recomended.

Welcoming,informative and entertaining.Never pressuring and gave helpful and considered advice.
Highly recommend.
Thanks to Charlotte and staff.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

The minute we walked in Sarah ,was opening the door for us,made us so welcome ,tea and a massive cake stand of biscuits was on offer straight away
We ordered recliner bed ,Sarah and her colleague were so helpful with everything we asked ,could not wish for better staff they made the whole experience perfect
Would not hesitate to recommend

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

HSL Adjustable Bed

I can’t praise all the staff at HSL Dewsbury highly enough. From my first visit with my mother (in her wheelchair on 4th April) to the two Paul’s who delivered and setup the bed today (19th May).
The ladies in the showroom made us tea and biscuits and assessed my Mums needs, and encouraged her to try the different mattresses. We didn’t feel rushed or under pressure. The order was placed and we were advised on the expected delivery date, and received email confirmation of every we ordered, together with a pack including ‘what happens’ next information.
I received a phone call yesterday (18th May) to say the bed was ready for deliver and offered dates to suit and was pleased to accept next day!!
As promised I received a phone call from Paul confirming he would be with us in approximately 30 minutes and actually arrived earlier. Paul and his colleague were, polite, efficient and gave a demonstration of how the controls worked having already positioned the handrail in the best place for my mum, in a similar position to her old bed. They left and took all the packaging with them. My mum is over the moon with her purchase. Customer service has been excellent.

May 19, 2026
Rated 5 out of 5 stars

Brilliant chair. Great service.

Debra in the Batley shop was very helpful and knowledgeable about products and talked us through the options to ensure we got a chair that suited my mum. No pressure to buy. We had a lovely chat with tea and biscuits.
Very happy with the armchair which is comfortable and supportive. It was delivered by Craig and Shane who were very helpful and polite.
Only niggle is £72 delivery charge for 5 miles. Seems excessive when we have paid over £1500 for the armchair.

May 8, 2026
Unprompted review

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