HSL Chairs - Glasgow Reviews 109

A home visit with Daniel giving me time and information to make up my mind

I was given a warm greeting by Natasha then asked what I required then shown the range of chairs once I picked the one suited to my needs she offered me a hot drink giving me time to try the chair then went through the measuring process, picking the fabric, and finally explaninig everything from extras to insurance she was wonderful a truly great experience , well worth the journey from Ayr.

Jaqueline was instantly friendly and welcoming and made the experience a pleasant one for my mother in law. Great service and I can’t speak highly enough of Jaqueline’s knowledge and helpfulness. I wouldn’t hesitate to recommend.

Home visit by Daniel O Neil. Excellent service. Took his time to make sure that I got the chairs I wanted.

Knowledgeable salesman who gave us time to think.

Very Helpful staff in Glasgow especially Daniel. Having received two motorised beds we are impressed with the quality of the beds and mattresses. We were also impressed by the fast organisation of an express delivery from a limited range at less than 10 days as we required the beds for medical reasons.

"HSL Showrooms are unlike any other showroom" so says the company's brochure and for me this proved to be exactly the case. Tea and biscuits on offer and no hard sell tactics left me feeling relaxed in the Glasgow store where Marlene helped me choose my sofa. Friendly, knowledgeable and genuinely customer focused she made my experience one to remember.

The staff were very helpful. Daniel O'Neil explained everything in detail and nothing was a problem for him.
We were offered tea and coffee which was a lovely.
We came away feeling happy with our purchase and very happy with the customer service

Quality of service was excellent as well as product knowledge from the assistants. Very helpful in getting correct size of chairs / sofa.

The initial meeting of the staff was very welcoming
They gave us the opportunity to try the chairs we were looking for without being rushed, forced to make a decision or pushed to a certain type of chair. The staff could not have been nicer without being over the top. Because of the attitude of the staff and their wide knowledge of their stock, we decided to buy two chairs. Although we had to visit twice because we needed to make sure the material we chose was the right one. The manager confirmed the order and we left very pleased and felt we were listened to.

Assistant was very helpful and showed me the various options and materials.

This review is requested too early. My shop experience was excellent with Mimi,very helpful.The proof will be when the chair arrives.

We visited HSL Chairs Glasgow showroom in early January, we were looking to replace 2 swivel recliner chairs that were getting past their best. We were warmly greeted by Daniel who showed us the chairs that we had seen on the HSL website. It was quickly apparent that this type of chair wouldn’t be the best replacement for us, mainly because they, like our current chairs, were too low & it was becoming more difficult to stand up from them.

Daniel suggested we look at “fireside” chairs which I wasn’t too keen on until I sat in one! Daniel carried out a chair fitting evaluation, advising us on the correct size of chair for comfort & posture while one of his colleagues brought us a proper tray of tea in bone china mugs & some very nice Borders biscuits.

There was no rush, no hard sell and every question we asked was honestly and fully answered.

We ordered 2 fireside chairs, 1 standard chair & 1 grande chair in Opulence Blue with button backs and head cushions. Delivery would be 6 - 8 weeks.

The chairs were delivered this morning by a 3 man team who kindly moved our old swivel recliner chairs to the garage. The 3 men were very respectful of our home and all had a great sense of humour, especially Paddy the charge hand who with his work ethic, should be running the country!

The chairs have exceeded our expectations, the colour of the fabric is superb as is the comfort of the chairs.

Excellent customer service and great choice for Beds

My wife and I visited the Glasgow branch on Tuesday. We were extremely impressed with the beautiful showroom and standard and quality of the furniture. Mimi was absolutely amazing, so patient and explained everything to us. Would highly recommend this company as you won't be disappointed.

We were welcomed to the store by Natasha, we instantly felt her warmth and kindness. Natasha took time to get to know us and understand exactly what we were looking for to meet my brothers needs. She was extremely patient as we took time to try out different chairs, and was very knowledgeable about the different products. The entire experience felt like a visit to a friend's home, rather than a shopping trip. It was very apparent she loves her job and truly cares for her customers. I could not recommend a visit to her Glasgow store more highly.

Visited your Glasgow store on 6/02/2026.
We had excellent service from Marlene and finished up buying a recliner for my wife.
5 star service.
Brian & Sheila.

I took my elderly father to the Glasgow store on Friday to look for a chair. We were served by Charlie who was so knowledgeable and helpful and my dad was well looked after. Turns out it was Charlie's first week - we would never have guessed. Dad bought a chair and was thrilled.

Due to mobility problems my wife and I required a home visit which was arranged by HSL.An appointment was duly made with no trouble resulting in an excellent visit by a most helpful and knowledgeable salesman Daniel. Top marks to HSL.

We were in Glasgow Showroom today, looking for a chair, Marlene sales person was so nice, nothing was too much trouble for her. We did get a chair, very friendly showroom, nicely set out.This is not the first time we have dealt with HSL and never had any problems.
Thank you Marlene.