HSL Chairs - Maidstone Reviews 89

From the day I ordered my settee and chair from the Maidstone shop I have been very pleased with everything. It was delivered as they said within 6 - 8 weeks and was delivered today by Jason & Ashley, who I found to be very friendly and very efficient in putting my furniture together. I would definitely recommend them to my friends and family.

From start to finish all the team at HSL Maidstone made our experience easy and enjoyable.

The knowledgeable team helped us to try various options and find the right chairs for us.

Fast delivery and installation with clear demonstration of the controls for the riser/recliner chairs before leaving us.

For me it was the excellent customer care service I received. The calls I made were very professionally dealt with and it was such a joy to receive such exceptional service by everyone who helped me. Special thanks go to Charlotte and Grahame who came to my home so I could try the chair/s. They were so patient, calm and knowledgeable and never failed to cover all my queries and I am most grateful. Thank you. Jane

First class in every way.
Beth took time to understand our situation and did all she could to make sure our purchase suited our requirements. Looking forward to the chair arrival.

Charlotte and Graham that did a home visit were amazing. Both explained how the chairs would work and spent a long time with us, which we appreciated.

Having the sales lady coming to my home was especially important because of my age of 89 years old. After a period of haggling over price etc a good agreement was reached

Beth and Graham made a home visit to demonstrate a fireside chair. They were punctual, personable, knowledgeable and well prepared. I was put under no pressure to order (but did as the chair was so comfortable!).They left on time (I had another appointment) - and with a box of HSL biscuits.

The people who came were very nice, with lots of information and brought sample chairs and fabrics. They were happy to answer as many questions as I had. And take as long as I needed. I didn't feel rushed or pushed in to anything.

Louise ,the sales person ,was very friendly,attentive and knowledgeable about the product and the whole experience very pleasant.

The staff who came to my apartment were pleasant on time, polite and knowledgeable.

We were greeted by Saffron, and her warm and friendly greeting made us feel comfortable straight away.
The service she gave us was second to none. Helpful friendly and so so caring.
Also made us a lovely cup of tea.
Thankyou so much Saffron.

The advice before acquiring the chair and the reality of using it both perfectly matched what my wife required. It is multi functional and easy to use.
We didn’t wait long from viewing to delivery and everything went smoothly. Many thanks.

There was a lot of parking right in front of the shop. I can't walk far, so that was a good start. The shop was light, airy and clean, well presented with a wide range of chairs to try out. Bethany was extremely helpful, kind and understanding. We weren't hurried and we're given refreshment. Purchased two chairs specific to my particular needs after trying multiple chairs. I can't praise them high enough.

Bought a dual control bed and HSL kept us informed all the way through to delivery. The delivery men were extremely good and assembled the bed in the room of our choice. They took care to get everything right.

Could not have wished to meet 2 more friendly & helpful people,nothing was too much trouble for them.On their sound advice,what we thought we were looking for was not suitable & they guided us through our options.As promised they also brought tea & biscuits!

I am very pleased indeed to have chosen HSL, a company I have known for many years and while still waiting for the chair, I know it will be of excellent quality and how good it is to BUY ENGLISH!!
Bethany and her driver (Fred?) were both very good company and there was no pressure to buy.
I would definitely use HSL again

We had a home visit from Gill and Grahame who were very friendly and helpful. To have a company that brings furniture to your home to try out for comfort and fit is extraordinary and they deserve 5 stars for that alone. Gill and Grahame were so patient, very professional and knowledgeable. I highly recommend HSL Chairs.

Friendly service and advice. Not rushed to make a decision.

Gill from Maidstone store was brilliant, she understood our needs for my brother and took her time to explain everything that we needed to know.
It gave me confidence that we were being looked after well with no pressure to purchase.
We purchased a new bed for my brother and left happy.
Great service and great staff.

Excellent service from the comfort specialist Saffron at the maidstone branch of HSL looked at the needs of my motherand was very patient with her resulting in us buying two sofas and a chair that was suitable for her needs I would recommend this store and thank you Saffron you are a credit to HSL.