The staff were very welcoming, and took great pains to see what we needed. Excellent service. Very friendly staff. They undetstood that our purchases would probably arrive when we were on holiday, so... See more
Location
Switch locationFarleigh Hill Retail Park, ME15 6RQ Maidstone, GB
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Charlotte and the team were all excellent front start to finish. Assisting us to find the perfect riser recliners. Delivery was perfect and fabulous communications. The delivery was on time a... See more
I visited the Maidestone branch of HSL with my elderly mum to look at riser/recliner armchairs. We met Bethany the Client Consultant. Beth was attentive, polite, knowledgeable and really put my mum... See more
1st visit Gill was very helpful and informative 2nd visit placed the order with Charlotte also helpful Both ladies very welcoming and friendly HSL shop Tovil Maidstone Kent
Company details
About HSL Chairs - Maidstone
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Farleigh Hill Retail Park, ME15 6RQ, Maidstone, United Kingdom
4.8
Excellent
99 reviews
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My stressless power recliner chair was…
My stressless power recliner chair was delivered two days ago, there’s a clicking noise from the right arm and when I looked the right arm is an inch and a half lower than the left arm. , yes, I have measured it.
I have a company coming out on Tuesday to have a look, but I’m very disappointed. My stressless recliner power chair cost nearly £3000 and it’s not right. The delivery company were here no more than five minutes and then they left. I feel like I’ve been cheated out of all my money. I am now stuck with This unless they can repair it if they can’t then it has to be taken back and then I will be left without a chair and I am disabled.. if they can’t leave me a replacement chair if mine has to go back then I will not be happy. I will advise people never to use HSL chairs.
July 29, 2026
Unprompted review
The staff were very welcoming
The staff were very welcoming, and took great pains to see what we needed. Excellent service. Very friendly staff. They undetstood that our purchases would probably arrive when we were on holiday, so thry noted it done and made sure the delivery was when we were back.
July 11, 2026
Excellent home visit
Charlotte and Grahame couldn't have been more helpful during their home visit to us. It was an
enjoyable experience dealing with them.
July 7, 2026
Louise at Maidstone was brilliant and…
Louise at Maidstone was brilliant and so patient at finding the right chairs for my disabled daughter & her husband. So thank you HSL
July 11, 2026
Unprompted review
Perfect from start to finish
Charlotte and the team were all excellent front start to finish. Assisting us to find the perfect riser recliners.
Delivery was perfect and fabulous communications.
The delivery was on time and with great care to ensure everything was all set before leaving.
We would highly recommend.
June 26, 2026
Unprompted review
1st visit Gill was very helpful and…
1st visit Gill was very helpful and informative
2nd visit placed the order with Charlotte also helpful
Both ladies very welcoming and friendly HSL shop Tovil Maidstone Kent
July 1, 2026
Maidestone branch of HSL… Superb Service
I visited the Maidestone branch of HSL with my elderly mum to look at riser/recliner armchairs.
We met Bethany the Client Consultant.
Beth was attentive, polite, knowledgeable and really put my mum at ease. The level of customer service was excellent.
July 8, 2026
Unprompted review
Charlotte in the Maidstone store was…
Charlotte in the Maidstone store was excellent. She was charming, professional and knowledgeable and knew exactly which chair would suit my husband.
June 30, 2026
Friendly and helpful staff nothing was…
Friendly and helpful staff nothing was a problem with any issues we may have had .
June 14, 2026
From the day I ordered my settee and…
From the day I ordered my settee and chair from the Maidstone shop I have been very pleased with everything. It was delivered as they said within 6 - 8 weeks and was delivered today by Jason & Ashley, who I found to be very friendly and very efficient in putting my furniture together. I would definitely recommend them to my friends and family.
June 10, 2026
Unprompted review
From start to finish all the team at…
From start to finish all the team at HSL Maidstone made our experience easy and enjoyable.
The knowledgeable team helped us to try various options and find the right chairs for us.
Fast delivery and installation with clear demonstration of the controls for the riser/recliner chairs before leaving us.
May 29, 2026
For me it was the excellent customer…
For me it was the excellent customer care service I received. The calls I made were very professionally dealt with and it was such a joy to receive such exceptional service by everyone who helped me. Special thanks go to Charlotte and Grahame who came to my home so I could try the chair/s. They were so patient, calm and knowledgeable and never failed to cover all my queries and I am most grateful. Thank you. Jane
May 19, 2026
First class in every way.
First class in every way.
Beth took time to understand our situation and did all she could to make sure our purchase suited our requirements. Looking forward to the chair arrival.
May 29, 2026
Unprompted review
Charlotte and Graham that did a home…
Charlotte and Graham that did a home visit were amazing. Both explained how the chairs would work and spent a long time with us, which we appreciated.
May 13, 2026
Having the sales lady coming to my home…
Having the sales lady coming to my home was especially important because of my age of 89 years old. After a period of haggling over price etc a good agreement was reached
May 13, 2026
A very good home visit
Beth and Graham made a home visit to demonstrate a fireside chair. They were punctual, personable, knowledgeable and well prepared. I was put under no pressure to order (but did as the chair was so comfortable!).They left on time (I had another appointment) - and with a box of HSL biscuits.
May 5, 2026
Great experience.
The people who came were very nice, with lots of information and brought sample chairs and fabrics. They were happy to answer as many questions as I had. And take as long as I needed. I didn't feel rushed or pushed in to anything.
April 29, 2026
Purchase of Stressless chair
Louise ,the sales person ,was very friendly,attentive and knowledgeable about the product and the whole experience very pleasant.
April 16, 2026
The staff who came to my apartment were…
The staff who came to my apartment were pleasant on time, polite and knowledgeable.
April 17, 2026
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