The staff were very welcoming, and took great pains to see what we needed. Excellent service. Very friendly staff. They undetstood that our purchases would probably arrive when we were on holiday, so... See more
Location
Switch locationFarleigh Hill Retail Park, ME15 6RQ Maidstone, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Charlotte and the team were all excellent front start to finish. Assisting us to find the perfect riser recliners. Delivery was perfect and fabulous communications. The delivery was on time a... See more
I visited the Maidestone branch of HSL with my elderly mum to look at riser/recliner armchairs. We met Bethany the Client Consultant. Beth was attentive, polite, knowledgeable and really put my mum... See more
1st visit Gill was very helpful and informative 2nd visit placed the order with Charlotte also helpful Both ladies very welcoming and friendly HSL shop Tovil Maidstone Kent
Company details
About HSL Chairs - Maidstone
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Farleigh Hill Retail Park, ME15 6RQ, Maidstone, United Kingdom
4.8
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
mrs p h taylor
frist class service from martin@jack
and the lady at hsl farliegh hill maidstone
thankyou
mrs taylor
May 8, 2025
Unprompted review
Service first class but disappointed by…
Service first class but disappointed by delivery date.
April 23, 2025
Bought a reclining armchair
Bought a reclining armchair. Very friendly and comprehensive help at the showroom, followed by, again, a friendly, helpfull experience from Martin and Jack during delivery this morning.
Thank you all.
The chair is excellent.
April 30, 2025
Unprompted review
Great Service
We were allowed to browse at our own pace and try out a wide range of chairs that we were interested in. When we made a choice help was on hand and our questions answered fully.
April 20, 2025
Large range of the type of chair I was…
Large range of the type of chair I was looking for. No pressure from the staff (except whether to have tea or coffee). Staff advising on the correct size of chair and features made it easier for me to choose.
April 12, 2025
Saffron was very knowledgeable and…
Saffron was very knowledgeable and helpful today. Would recommend visiting and purchasing from the store.
April 9, 2025
Unprompted review
A pleasant experience …
A very helpful assistant called Saffron, who gave easy to understand advice without rushing me for a decision.
A chance to try different chairs .and sit for a long time on the chosen one.
April 4, 2025
Unprompted review
Everything you need for the best service, choice & experience. Read on…..!
The staff were really helpful, friendly & extremely knowledgeable, without being overly intrusive as we browsed .
They listened & answered all our questions & concerns honestly & patiently. We were neither hassled nor given the power sales pitch. We actually took a long time to get our choices just right & to make up our minds, over 3 visits, since this would be a large outlay for us.
The range of suites was excellent & the fabric choices wonderful. We appreciated the fact that it is a family run British company & one we could come to a local showroom. All in all an excellent experience. We are now eagerly awaiting the arrival of our 4 seater settee & 2 reclining chairs. The tea & biscuits by the way, was a brilliant touch!! Thank you.
March 30, 2025
Home Visit
I had a home visit from Charlotte and Grahame . They took time and effort to make sure I had the right size chair and that I was comfortable.
April 4, 2025
Unprompted review
The member of staff was very well…
The member of staff , Gill, was very well informed, patient and helpful without being “ pushy”. We maintained contact whilst I went through several alternatives to suit my needs and she priced each possibility for me but gave me space to decide.
March 21, 2025
Helpful friendly staff who were patient…
Helpful friendly staff who were patient and gave time to make constructive choices.
March 21, 2025
A warm welcome and professionalism!
From the warm welcome by Saffron the sales representative to delivery today of our new mattress the service was excellent and seamless. Thank you to Edwin and Garry for their service in delivering and installing we are very grateful. Can’t wait for our new chairs and sofa to come in the next couple of weeks!
March 26, 2025
Unprompted review
Fantastic service from ordering to delivery
Fantastic company from the lovely Louise at the Maidstone branch all the ladies of customer care and the very tall delivery man Conor . Very pleased with our new furniture . Slight hiccup with sofa legs but customer care sorted straight away and new legs arrived within 4 days. Excellent service
March 21, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.