The lady advisor at the Rayleigh branch was very hospitable & personable. My mum was treated wonderfully. Advisor was extremely helpful & polite, we were treated to a cup of tea too. All in all 10 out... See more
Location
Switch location235-237 Eastwood Road, SS6 7LF Southend, GB
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Visited the Eastwood showroom this morning . Mum needed a couple of fireside chairs . Nothing was too much bother , Tracey was exceptionally understanding and helped making sure mum chose the right he... See more
We visited the Southend HSL showroom(which is actually in Rayleigh) and the service we received was absolutely first class. Ann, the assistant who greeted us was friendly helpful and knowledgeable and... See more
The sales person Ann at your Southend (Raleigh) store was excellent! Personable, professional and knowledgeable. We had lots of questions and queries as our needs were fairly specific and Ann answered... See more
Company details
- Furniture Store
- also in
- Disability Equipment Supplier
- Furniture Manufacturer
- Mobility Equipment Supplier
About HSL Chairs - Southend
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
235-237 Eastwood Road, SS6 7LF, Southend, United Kingdom
4.8
Excellent
92 reviews
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My wife and myself visited the store in…
My wife and myself visited the store in Rayleigh and was greeted by a lovely welcome and a nice cup of coffee,we tried a few chairs for comfort in a very friendly relaxing atmosphere,the staff were very helpful and after purchasing two chairs with the help of Jasmine we left very happy well done HSL .
Mr & mrs moore
October 22, 2025
Unprompted review
Very helpful staff couldn't have been…
Very helpful staff couldn't have been more helpful never pressured made my visit enjoyable .look forward to my new chair
October 10, 2025
Unprompted review
Emma was very helpful
Emma was very helpful and gave us coffee and biscuits.
October 5, 2025
Unprompted review
From the moment we walked into the…
From the moment we walked into the store, Lisa was and her colleague were very welcoming. Taking my mother in to look at fireside style chairs to help with her posture and a list of ailments, Lisa took her time to show options available and choices of fabrics and colours. She was caring enough to listen to my mother’s responses to each chair trial. Also discussed discounted promotions into consideration which most chain stores would neglect to inform you of. My mother is looking forward to taking delivery of her chosen chair, at which point we will provide further testimony. Thank you.
October 4, 2025
Unprompted review
Emma at the Rayleigh branch
Emma at the Rayleigh branch, with Lisa, was great with my mum. She took the time to make sure mum understood the difference between different types of rise/recliner chair and how they worked, ensuring she got the right size.
Emma was relaxed and never 'pushy'. Mum was completely at ease. All this with a nice cup of tea! Many thanks!
October 2, 2025
Unprompted review
The lady Tracey was very helpful
The lady Tracey was very helpful and had a Good knowledge of the products. She wasn't pushy and pleasant to deal with.
September 28, 2025
Unprompted review
I can not praise this company enough
I can not praise this company enough from Debbie in customer services to the really lovely Jasmine at the Rayleigh/Southend branch. I needed replacement foam cushions for two of my chairs and when they arrived I couldn’t fit them in the covers, but Jasmine struggled and did them for me! Thank you so much.
September 20, 2025
Unprompted review
May use AI-assist with repliesRead more
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Good service
I reviewed HSL as excellent when I visited this store at Rayleigh.
I cannot fault their service, my chair was delivered early this morning by two chaps who were very obliging.
September 16, 2025
Unprompted review
Reply from HSL Chairs - Southend
Good Evening
We're happy to hear that you had an excellent experience at our Rayleigh store. We appreciate your positive feedback regarding our team's obliging service and early delivery
Regards
HSL Chairs .
The best service you can get
From the moment e entered the Rayleigh/Southend shop & met Tracey we have had nothing but good vibes - no pressure selling just helpful advice.
Delivery was as promised on time no worries out where we wanted it 'SERVICE WITH A SMILE' FROM START TO FINISH.
Can't wait to get our backsides into the comfortable chairs
August 26, 2025
Unprompted review
Fantastic
Emma at the Rayleigh showroom was an a lovely lady who was very helpful with us and made our HSL experience fantastic
I would highly recommend this showroom the staff are just amazing
August 29, 2025
Unprompted review
Great chairs
Great chairs friendly helpful company.Jason and Ashley delivered our chairs today nice and early on time.installed in our room with no fuss
September 1, 2025
Unprompted review
Delivery of goods
Excellent service from order placement to delivery. No fuss or both, just good, reliable service
September 1, 2025
Unprompted review
No problems with delivery, very helpful and efficient delivery men and the furniture exactly as I wanted. I am delighted!
No problems with delivery
August 22, 2025
Unprompted review
Martin and Jack arrived kept me…
Martin and Jack arrived kept me informed.
Nice guys friendly and helpful .
Being disabled could not get settee out before collection of the old one.
They moved it into in hallway really helpful and avoided stress for us great service
August 15, 2025
Unprompted review
A “Great Company”
Having ordered a 3 piece suite from the Southend branch, where the staff were excellent, it was delivered yesterday, very happy with the quality of the furniture and the manner in which it was delivered by Jack and Martin who coped with the restricted entrance.without complaining. Well done once again.
August 12, 2025
Unprompted review
Great product, great communication …
Communication throughout has been very good, wait time exactly as promised!
Chairs were delivered today, Jack & Martin were efficient & courteous, they explained the controls wonderfully!
All in all a good shopping experience, would recommend! Thank you!
August 13, 2025
Unprompted review
Fantastic experience
Jason and Ashley just delivered my mother in laws suite. Both guys were extremely polite and took their shoes off when entering the property after seeing new carpet had been laid. The showed me how the controls how the controls worked and reminded me of the need to keep an eye on the 2 9v emergency batteries. Very pleased with the guys and the whole HSL experience. The staff at the store were extremely informative and took their time to ensure my mother in law got the correct product for her needs. There was no pressure just first class customer focus. I would recommend the store and company.
July 28, 2025
Unprompted review
Leather swivel chairsed to say the ladies involved in…
Pleased to say the ladies involved in selling me my chair were helpful, patient and informative.
No complaints whatsoever
July 12, 2025
Staff were very helpful and…
Staff were very helpful and knowledgeable. Impressed by product range and competitive pricing.
July 8, 2025
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