The sales person Ann at your Southend (Raleigh) store was excellent! Personable, professional and knowledgeable. We had lots of questions and queries as our needs were fairly specific and Ann answered... See more
Location
Switch location235-237 Eastwood Road, SS6 7LF Southend, GB
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Took my elderly indecisive parents to the Southend store to look at a couple of chairs and thanks to the fantastic advice and patience of Jasmine (working on her own) who took time and answered all th... See more
Given all the information on how the chair works, all the ins and outs about the material. Ann the lady who sold me the chair was very knowledgeable very friendly nothing was too much trouble showing... See more
My wife and I visited the shop in Rayleigh Essex and was shown around by Jasmine .She was very caring and professional took time to listen to our needs and gave us time to try different chairs. At no... See more
Company details
About HSL Chairs - Southend
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
235-237 Eastwood Road, SS6 7LF, Southend, United Kingdom
4.8
Excellent
78 reviews
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Emma at Southend HSL was amazing
Emma at Southend HSL was amazing. She has a lovely bedside manner - my Mum has dementia and Emma was so gentle & patient towards her. She spent lots of time with me and my Dad talking us thorugh all variants of mobility chairs making sure that the fit was right. Very genuine no hard sell.
May 1, 2025
Unprompted review
Went to Rayleigh store
Went to Rayleigh store, which is the Southend store. Tracey and colleague were very good and allowed my husband to sit for a long time to get the feel of the stressless chair. Good cup of coffee and no rushing us. Kind and attentive with lots of information.
Delivery was excellent too. Gold stars all round.
April 22, 2025
Unprompted review
Excellent service at Rayleigh, Southend store.
Excellent service from the ladies at your Southend store and the follow up 'phone calls with Tracey. We have now placed an order for just under £10,000 with you.
April 3, 2025
Bought our Glenmore leather chair…
Bought our Glenmore leather chair Jasmine today, really helpful and knowledgeable. All staff were really professional and helpful and allowed us enough time to make our minds up on the chair selected, no hassle tactics at all, would certainly go back again. 😀
May 9, 2025
Unprompted review
Very helpful staff
Very helpful staff. Allowed us to try various chairs and gave advice on options.
April 20, 2025
Excellent service!
Excellent service!! All sorted out really quickly
Chair delivered on Tuesday!
April 25, 2025
5* Service
From the moment of walking in the door at Southend branch we were made to feel welcome by Emma and Tracey offering us a hot drink.
I had gone there to look at a leather rise and recline swivel chair, their knowledge about the product and making sure it was the right fit for me made me feel very comfortable and I was pleased to place an order.
HSL you should feel pleased to have two such lovely ladies working for you.
April 26, 2025
Unprompted review
Excellent service
We visited their Southend branch this weekend. Emma was incredibly helpful, patient and kind with my elderly mother and me.
She was very knowledgeable and we are very happy with the chair that we have chosen.
There was a great selection and we did not feel under any pressure to make quick decisions.
Would definitely recommend to anyone looking for or assisting an elderly relative/friend in buying a new chair/sofa.
April 27, 2025
Unprompted review
HSL Furniture
Tracey & Jasmine, at the Rayleigh branch, were really helpful, knowledgeable and were not pushy at all, they left us alone to look around the showroom to try all the chairs and settees. Very efficient and made sure my husbands rise & recline chair was the correct size for him. We went in for a chair but in the end decided to buy 2 chairs and a matching settee as they were so comfortable. Thank you ladies.
April 9, 2025
Unprompted review
Excellent and warm service
We received wonderful service from Emma and her colleagues at Southend in choosing a suitable chair. It was evident that Emma's prime interest was our wellbeing. The staff were efficient and professional at the same time as being charming. We felt relaxed and able to take our time in coming to a decision and are delighted with the comfort of the chair. We highly recommend this store.
April 8, 2025
Unprompted review
Excellent organisation
Excellent organisation. First class in preparation, delivery and post sales follow up.
The two delivery guys, Edwin and Garry were polite and helpful.
April 9, 2025
Unprompted review
The customer service we received was…Second to none!!
The customer service we received was second to none. We were offered tea and biscuits and felt like we had known the sales staff for years. I want to thank Emma and Tracey at the Rayleigh branch for their outstanding customer service and support. I was in the shop for at least an hour and all of it was amazing. Thankyou ladies.
April 5, 2025
Unprompted review
Chair Just had delivery of new Burrows…
Just had delivery of new Burrows Recliner
Jack & Martin were excellent, polite and friendly. Brilliant
March 24, 2025
Unprompted review
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