Excellent service by two members of staff (with refreshments!!) no rush and, YES, we purchased a Grande Ripley chair which we are very much looking forward to delivery in due course following its man... See more
Location
Switch locationStirling Road, Clifton Moor, YO30 4WZ York, GB
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HSL York were very welcoming, no pressure and left to wander round and sit on as many sofas as liked. Information given was knowledgeable and personal experience enhanced decision in finalising choic... See more
Such pleasant staff who were very well versed in the product and were very patient and not pushy. Excellent quality chairs. Just love William morris fabric and amazing upholstery matched to the enth... See more
Visiting HSL York proved to be the right decision. Diana met us and was excellent giving us all the information. She took us around the showroom and we tried the chairs we liked and found the two c... See more
Company details
About HSL Chairs - York
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Stirling Road, Clifton Moor, YO30 4WZ, York, United Kingdom
4.7
Excellent
117 reviews
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Delivery
Lee and Carl delivered our new Sofa and chairs with superb professionalism today
October 7, 2025
Unprompted review
Very welcoming and relaxed atmosphere
Very welcoming and relaxed atmosphere. Lainey listened to my requirements and helped me try out several chairs and sizes, discussing the different features. So happy with her recommendation, which seems to be the perfect chair for me, rather than the one I'd thought looked best on the website.
September 22, 2025
Unprompted review
First class experience from start to finish
A huge thank you to Carl p and Damion who delivered and put together our corner unit sofa today, after struggling to attached all nuts and bolts to join the corners to each side which wasn't easy to do as it wasn't a recliner, they did an amazing job, lovely pleasant lads
September 29, 2025
Unprompted review
Very informative and helpful
Very informative and helpful, friendly purchase experience, delivery well ahead of what was expected. Actual delivery by Carl P and Damion was excellent, nothing was a problem, placement and information was A++, helpful, friendly and professional, just what you should expect of Yorkshire folk 👍
September 29, 2025
Unprompted review
Quality chairs
Friendly helpful staff..good selection of chairs and settees to look at..Delivery was at the time they said and Carl and Paul did a good job ..Very pleased with our new settee and chair
September 15, 2025
Unprompted review
Delivered in 4 weeks
Delivered in 4 weeks
In shop helpful lady Andrea
Delivery
Guys Damion and Carl P very pleasant and cheerful
Thanks
September 3, 2025
Unprompted review
Efficient and caring service
Diane in the showroom spent time making sure I chose the chair that suited me best and was extremely helpful.
Alex and Tom who delivered the chair were very efficient and explained the workings of the chair very carefully for me.
August 31, 2025
Unprompted review
First Class
Delivery team rang with an estimated time of delivery. Damion and Carl P arrived dead on time with our new Stressless chair, which they carried round to the back of our house to place in the conservatory. They were friendly, courteous and efficient.
First class.
September 1, 2025
Unprompted review
home visit for new chair
John and Jacquie from stockton
Excellent service
Very helpful and understanding
Polite and respectful
August 21, 2025
Unprompted review
well made and Damien and Carl …
well made and Damien and Carl explained everything very well and cheerful
August 27, 2025
Unprompted review
Staff at HSL York were very helpful…
Staff at HSL York were very helpful when purchasing the chair and the delivery was on time and delivered by 2 pleasant and helpful gentlemen
August 22, 2025
Unprompted review
Overall great experience though had to…
Overall great experience though had to wait 14 weeks (advised it would be 6-8 weeks) for delivery due to a mix up at HSL. Made enquiries after waiting 8 weeks and took another 7 weeks to arrive as the item is bespoke. HSL(Simon) was very polite however, knocked money off as compensation and the quality of the product is excellent.
August 4, 2025
Unprompted review
Visited HSL York - Outstanding Service
Visited HSL with my parents to help them order new chairs. We were assisted by Diana at the York store who was extremely helpful and considerate and caring to our needs as my dad has dementia. The process from end to end to order 2 new chairs was seamless and I would highly recommend HSL and particularly the York store. This is our 2nd visit to this store and both times it has resulted in successful purchases. Thank you for you outstanding customer service and understanding. Diana was very understanding, knowledgeable and easy to get along with.
August 2, 2025
Unprompted review
Great service 👏 Highly recommend.
Earlier this year, I took my mum to HSL at York to purchase a new riser recliner chair. We were looked after very well by Diana and my mum is thrilled with her new chair. Very good customer service and high quality furniture.
March 27, 2025
Unprompted review
May use AI-assist with repliesRead more
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The new system is not working
Every person I spoke to was very polite and tried to be helpful. However their new system let them down. The chairs that I ordered didn’t arrive within three days as promised.They seemed not to have my order, I had to explain my problem over and over again.When they did arrive they had different hand sets,no instructions , no arm protection , no care kit,Altogether l was very disappointed.I ordered these chairs for my husband on his return home from hospital and they arrived over a week later.l have now accepted a price reduction .l would not use. this company again.
July 14, 2025
Reply from HSL Chairs - York
Good Evening, thank you for taking the time to leave your review. I am sorry to hear of the issues you experienced. I have all the information I require to look into this further.
Regards
Sharon Sanderson
Head of Customer Care
Delivery of chairs and assembly was spot on.
Delivery of chairs and assembly was done on time, speedily and efficiently.
Pleasant and courteous staff , Damion and Carl P.
July 25, 2025
Unprompted review
Visited the HSL shop in York
Visited the HSL shop in York to purchase a recliner riser chair. Had a great experience helped by all the team there, but especially made special by Diana.
Could view and try different chair designs and amazed by there being a number of chair sizes. Found one that was just right. Thank you HSL and Diana.
July 26, 2025
Unprompted review
Meeting the Tim was a wonderful…
Meeting the Tim was a wonderful experience, he was very caring and helpful and I’m positive I got the right chair for me. I’m so pleased.
July 10, 2025
Brilliant job.
Damion and Carl delivered our new sofa today.
Professional, courteous and polite, simple as that.
July 17, 2025
Unprompted review
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