Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel
Company replied
Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... See more
Company replied
Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... See more
Company replied
Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... See more
Company replied
Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.
Monks Cross Drive, YO32 9GZ, York, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service from Herbert Todd & Son was excellent.

Reply from Herbert Todd & Son
Herbert Todd were extremely helpful in their advice about product I purchased and delivery was prompt.

Reply from Herbert Todd & Son
The two delivery guys were amazing - I couldn’t ask for better service 10/10 Superstars!

Reply from Herbert Todd & Son
A very efficient service from a great local supplier who will price match their items so you know you are getting a great deal and supporting a local business too.

Reply from Herbert Todd & Son
Great service during lockdown, thank you: a wide selection of machines, good knowledge from the person on “chat” and excellent and efficient delivery / installation of my new appliance.

Reply from Herbert Todd & Son
Great friendly service from John and the staff. Nothing too much trouble. Gave us a great deal on the kitchen appliances and provided answers to all questions as well. Highly recommend and will be using for electrical goods in the future.

Reply from Herbert Todd & Son
Excellent all round; ordered it online, it arrived two days later (on a Sunday!) and the product is excellent. Much better service than big suppliers.

Reply from Herbert Todd & Son
good experience all round, placed the order online on Thur/Fri, paid and received a phone call from the store to arrange delivery soon after, which was for the Monday, delivery arrived as specified.
We have made several purchases over the years for goods and supply and fit , we would use this supplier again and being local also we are keeping the business in Yorkshire.
Regards
Eileen

Reply from Herbert Todd & Son
Excellent service especially from Heather who organised the fitting of a new hob and cooker including the removal of a gas pipe.
Great local business.

Reply from Herbert Todd & Son
I ordered a new washing machine online on the 4/6 had a curtesy call within the hour and delivered the Friday morning 5/6.
Fast and reliable service and delivered to the door and old washer taken away.
Will definitely be using Herbert Todd again.

Reply from Herbert Todd & Son
Very good service.
Staff very helpful and delivery was great.
Could not fault the service given by the company.

Reply from Herbert Todd & Son
Absolutely first class service. My TV broke down on 17/05/2020. I had bought it from Currys PC World on 13/08/2019 with a Knowhow care and repair agreement that expires on 12/08 2022. I emailed Currys, and apart from waffling automatic emails I have had no reply. The Currys telephone number is never answered. Now they have cut off the email receiver.
This is where Herbert Todd & Son came in. I was without a TV for a few days, but you supplied and delivered one within two days, whilst working under the same restrictions as Currys. When I couldn't get it to connect with Virgin, you knew Lane's Aerials who who attended within minutes and got me going. Herbert Todd (and Lanes) deserve high praise. Currys I will sue for a full refund at County Court.

Reply from Herbert Todd & Son
Excellent customer service as usual. One of your delivery men went the extra mile and helped my husband carry the kitchen table back indoors, for which I was extremely grateful.

Reply from Herbert Todd & Son
Great service, quick, efficient and always spot on. Highly recommend this team

Reply from Herbert Todd & Son
Great service, great product and delivery free. Brilliant...thank you!

Reply from Herbert Todd & Son
old tv set conked out on 24 May so new tv ordered on line, this had to be ordered in to stock on 26 May and was delivered on Friday 29 May. Very pleased with the new set. A problem validating the guarantee was resolved quickly.

Reply from Herbert Todd & Son
Excellent service good value and prompt delivery in these testing timrs

Reply from Herbert Todd & Son
Despite the `lockdown` I have had good service and a prompt and courteous delivery.

Reply from Herbert Todd & Son
Delivered on time. Old appliance removed and new one installed with minimum of fuss. Would definitely recommend.

Reply from Herbert Todd & Son
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.