Herbert Todd & Son Reviews 

248
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel

Company replied

Rated 5 out of 5 stars

Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... See more

Company replied

Rated 1 out of 5 stars

Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... See more

Company replied

Rated 5 out of 5 stars

Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... See more

Company replied

Company details

  1. Appliance Store

Information provided by various external sources

Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.


Contact info

3.9

Great

TrustScore 4 out of 5

248 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(248)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service from Herbert Todd & Son was…

The service from Herbert Todd & Son was excellent.

June 29, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Pauline! We're almost back up to full speed again now, opening Saturdays at Monks Cross again from this weekend the 4th of July :-)

Rated 5 out of 5 stars

Herbert Todd were extremely helpful in…

Herbert Todd were extremely helpful in their advice about product I purchased and delivery was prompt.

June 25, 2020
Unprompted review
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Reply from Herbert Todd & Son

Hi Mrs Kettlewell, thank you so much for taking the time to provide such great feedback! :-)

Rated 5 out of 5 stars

The two delivery guys were amazing

The two delivery guys were amazing - I couldn’t ask for better service 10/10 Superstars!

June 19, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you for the amazing feedback Mrs Doherty, We will pass your kind message on to Devon and Dene your delivery team!

Rated 5 out of 5 stars

A very efficient service from a great…

A very efficient service from a great local supplier who will price match their items so you know you are getting a great deal and supporting a local business too.

June 17, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Jane for the fab recommendation, our "price match promise" is very popular and gives our customers the peace of mind to know they are getting the best deal possible, not just locally but vs our national competitors too. Win, win! :-)

Rated 5 out of 5 stars

Great service during lockdown

Great service during lockdown, thank you: a wide selection of machines, good knowledge from the person on “chat” and excellent and efficient delivery / installation of my new appliance.

June 16, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Clare for taking the time to give us some really positive feedback. Lockdown was OK but we're very glad to be heading out of it now! :-)

Rated 5 out of 5 stars

Great friendly service from John and…

Great friendly service from John and the staff. Nothing too much trouble. Gave us a great deal on the kitchen appliances and provided answers to all questions as well. Highly recommend and will be using for electrical goods in the future.

June 13, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Mr Carter for the recommendation. We look forward to seeing you again in-store soon!

Rated 5 out of 5 stars

Excellent all round

Excellent all round; ordered it online, it arrived two days later (on a Sunday!) and the product is excellent. Much better service than big suppliers.

June 13, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thanks Mrs Morris for the super recommendation, we really appreciate you taking the time to review us!

Rated 5 out of 5 stars

good experience all round

good experience all round, placed the order online on Thur/Fri, paid and received a phone call from the store to arrange delivery soon after, which was for the Monday, delivery arrived as specified.
We have made several purchases over the years for goods and supply and fit , we would use this supplier again and being local also we are keeping the business in Yorkshire.

Regards

Eileen

June 12, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Eileen for shopping with us again and for the positive feedback. We look forward to supplying you again soon! :-)

Rated 5 out of 5 stars

Excellent service.

Excellent service especially from Heather who organised the fitting of a new hob and cooker including the removal of a gas pipe.
Great local business.

June 11, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you for the valuable feedback Mrs Rowe, as part of our service we make sure we work closely with any other trades people required to complete the job. As a "one-stop-shop" this saves our customers time, money and possibly a few headaches as well! Enjoy your new oven and hob :-)

Rated 5 out of 5 stars

I ordered a new washing machine online…

I ordered a new washing machine online on the 4/6 had a curtesy call within the hour and delivered the Friday morning 5/6.
Fast and reliable service and delivered to the door and old washer taken away.
Will definitely be using Herbert Todd again.

June 11, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Mrs Wilby, so glad everything went smoothly for you! Hopefully see you in store soon :-)

Rated 5 out of 5 stars

Very good service

Very good service.
Staff very helpful and delivery was great.
Could not fault the service given by the company.

June 10, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you for the great feedback Mr Foster! :-)

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. My TV broke down on 17/05/2020. I had bought it from Currys PC World on 13/08/2019 with a Knowhow care and repair agreement that expires on 12/08 2022. I emailed Currys, and apart from waffling automatic emails I have had no reply. The Currys telephone number is never answered. Now they have cut off the email receiver.

This is where Herbert Todd & Son came in. I was without a TV for a few days, but you supplied and delivered one within two days, whilst working under the same restrictions as Currys. When I couldn't get it to connect with Virgin, you knew Lane's Aerials who who attended within minutes and got me going. Herbert Todd (and Lanes) deserve high praise. Currys I will sue for a full refund at County Court.

June 10, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Peter for taking the time to review our services, as a smaller retailer we know that customer service is the first thing to get right and the rest should follow, unfortunately it would appear that (especially just now) some of our national "friends" in the industry have lost their way somewhat. All the best with your new TV (and the court case).

Rated 5 out of 5 stars

Excellent customer service as usual

Excellent customer service as usual. One of your delivery men went the extra mile and helped my husband carry the kitchen table back indoors, for which I was extremely grateful.

June 4, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Mrs Jungnickel, we will pass on your thanks to our delivery team :-)

Rated 5 out of 5 stars

Great service

Great service, quick, efficient and always spot on. Highly recommend this team

June 3, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Caroline for the lovely recommendation, much appreciated :-)

Rated 5 out of 5 stars

Great service

Great service, great product and delivery free. Brilliant...thank you!

June 2, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Lucie :-)

Rated 5 out of 5 stars

Brilliant service

old tv set conked out on 24 May so new tv ordered on line, this had to be ordered in to stock on 26 May and was delivered on Friday 29 May. Very pleased with the new set. A problem validating the guarantee was resolved quickly.

June 1, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Mr White, we're very glad you're happy with your new television!
edit 04/06/20 - As advised you do not need to register with Linsar, the warranty is automatic and, as ever, we are your first port of call should you need any help going forwards. I hope that clears everything up to your satisfaction but if not please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Excellent service

Excellent service good value and prompt delivery in these testing timrs

May 28, 2020
Unprompted review
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Reply from Herbert Todd & Son

Thank you Christopher! :-)

Rated 5 out of 5 stars

Despite the `lockdown` I have had good…

Despite the `lockdown` I have had good service and a prompt and courteous delivery.

May 20, 2020
Unprompted review
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Reply from Herbert Todd & Son

Hopefully we are nearing the beginning of the end of this lockdown! Thank you for shopping with us during these bizarre times.

Rated 5 out of 5 stars

New dishwasher

Delivered on time. Old appliance removed and new one installed with minimum of fuss. Would definitely recommend.

May 16, 2020
Unprompted review
Herbert Todd & Son logo

Reply from Herbert Todd & Son

Thank you for the recommendation Mr Archer! Hope you are back on your bike soon :-)

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