They kept rejecting my ads and kept making poor reasons an excuses. It is a pointless service if they are going to make employers jobs so severely difficult if not impossible to use there flawed serv... See more
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See what reviewers are saying
Hey. I just want to ask if anybody here has tried receiving offensive names as aliases of their contractors using Hubstaff? We're very confused how this happened. We did our investigation and reache... See more
Company replied
spying and annoying software, but its not their fault that there is demand for such things so i dont put a whole blame on them the 2 rating is because it does what its supposed to do, but you sho... See more
Company replied
My message got across immediately to customer support rep. When I was asked to show the dashboard of my app I vouldn't because I was on mobile, the support provided a screenshot instead. Then the clar... See more
Company details
- Software Company
- Business Administration Service
- Cloud Computing Service
- Payroll Service
- Software Vendor
- Web Collaboration Platform
Written by the company
Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.
Contact info
46055, Indianapolis, United States
- support@hubstaff.com
- hubstaff.com
2.4
Poor
478 reviews
Replied to 48% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice
Very nice, my concern resolved fast 🤗 thanks for accepting me.❤ Now I'm able to work from the comfort of my room🤗 must try too ❤❤❤❤❤😇
August 1, 2023
I really wanted to depend on your…
I really wanted to depend on your product the not being able to exclude WhatsApp and other social media apps and websites from the screenshots was a deal breaker for me
July 31, 2023
Reply from Hubstaff
Hi Sirwan! Thanks for your feedback. Each of our time-tracking apps carries a different set of time-tracking features. With that said, screenshot capture in the mobile app is not supported due to security measures put in place on mobile devices. Please take note that time tracked to mobile devices will appear as “Mobile Time” on the screenshots page.
I hope this helps to clarify but please reach out to us by chat or email if you have other questions! We're always glad to assist you! 😊
My first Hubstaff encounter
Support responded in timely manner and gave options for troubleshooting.
July 30, 2023
Terrible experience
This experience with Hubstaff is terrible. First, there was a problem with Pay, and now there's an issue with verification. I had already received my payment, and now they are asking to verify my account again. I don't know what's going on. Fortunately, I have PayPal as an option, so I can request my pay to be sent there.
July 28, 2023
Unprompted review
Reply from Hubstaff
Hi Michaela! We're so sorry to hear that you had a terrible experience in receiving your payment timely!
We also looked into your ticket and we would like to explain that payments are incumbent on having the correct bank account number to avoid delays. With that said, we're glad to hear that you have a PayPal account as an option. 😊
Please don't hesitate to send us an email at support@hubstaff.com or chat with us if you have further concerns. Cheers.
My question was addressed without…
My question was addressed without hesitation even if it was probably a silly question.
July 25, 2023
Very helpful
July 23, 2023
Moving to new S/W
Testing the software for 4 months now. Issues with QBO, technical support have not addressed the issue. We are moving to a new SW.
July 13, 2023
Reply from Hubstaff
Hi Shadi, and thank you for your feedback.
I see one of our team members reached out to you on July 21, 2023, about your QBO issue. Please let us know if you can add back the integration, and our team will work on it to provide a solution.
If you need anything else or have any doubts or questions, please do not hesitate to contact us; we will gladly assist you. Have a wonderful day!
We use cookies to personalize content…
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July 21, 2023
A company that listens!
Hubstaff provides support, which is a step forward compared to companies of greater size that have automated bots or extensive Wikis where a freelancer spends valuable time searching for an answer. Thank you Hubstaff!
July 20, 2023
I've been an international chef for…
I've been an international chef for many years I've been to several countries I really liked this app it gives me certainty about the work and hours done
July 7, 2023
Great Support by David
David assist me faster and find a solution within a minute, I have a great experience with his support and I didn't need to wait for hours again
July 4, 2023
The suggestion from the support person…
The suggestion from the support person was really helpful, currently, I don't have any suggestions and I appreciate your efforts in making support helping
July 12, 2023
Ritesh Kumar Sharma
My name is Ritesh Kumar Sharma, since many years I have been doing web development and data entry work, I have done all the courses in Great Learning Academy with certificate. I get the job done very quickly and accurately and I charge less
July 12, 2023
Hubstaff is friendly
Hubstaff is friendly, but to be honest, I need more time to handle it to request time off.
July 4, 2023
We asked for a refund last week and…
We asked for a refund last week and have yet to have it processed
July 3, 2023
Reply from Hubstaff
Hi Stratton. Thank you for your feedback.
After checking our system, I see the refund has been processed. It seems it took longer than usual and we apologize for the delay. The funds will be reflected on the payment method you used to pay the subscription between 5-10 days.
If you need anything else or still have any doubts or questions, please do not hesitate to contact us; we will gladly assist you. Have a wonderful day!
spying and annoying software
spying and annoying software, but its not their fault that there is demand for such things so i dont put a whole blame on them
the 2 rating is because it does what its supposed to do, but you should increase the power user has over his data
employers have no right to force you to comply with screenshoting, following what websites you visited etc... but hubstaff gives them ability to force certain features and when you try to disable them on your end, timer wont start because for example screenshoting is REQUIRED
remove that option, give people way to choose what is shared
July 7, 2023
Unprompted review
Reply from Hubstaff
Hi Thomas! Thanks for leaving this feedback! We'll be happy to clarify things further.
Employee privacy and empowerment are important to us. With every new feature, we work to ensure team members stay in control, that they understand how the software works, when it's running, and that they have access to all of their data.
This is why Hubstaff has the data collection consent feature. You are always in control of what information our desktop time-tracking apps collect. Once you’ve provided your consent, that's the only time you’ll be able to record time.
Please take note that if the organization you belong to requires this data and you disable those data types, you will not be able to track time to their projects. With that said, we also want to encourage you to start a conversation with your org owner about this.
I hope this helps to explain and clarify but please don't hesitate to reach out to us at support@hubstaff.com if you have other concerns.
Thanks and have a good day!
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