They kept rejecting my ads and kept making poor reasons an excuses. It is a pointless service if they are going to make employers jobs so severely difficult if not impossible to use there flawed serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Hey. I just want to ask if anybody here has tried receiving offensive names as aliases of their contractors using Hubstaff? We're very confused how this happened. We did our investigation and reache... See more
Company replied
spying and annoying software, but its not their fault that there is demand for such things so i dont put a whole blame on them the 2 rating is because it does what its supposed to do, but you sho... See more
Company replied
My message got across immediately to customer support rep. When I was asked to show the dashboard of my app I vouldn't because I was on mobile, the support provided a screenshot instead. Then the clar... See more
Company details
- Software Company
- Business Administration Service
- Cloud Computing Service
- Payroll Service
- Software Vendor
- Web Collaboration Platform
Written by the company
Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.
Contact info
46055, Indianapolis, United States
- support@hubstaff.com
- hubstaff.com
2.4
Poor
478 reviews
Replied to 48% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All my questions were answered!
September 4, 2023
It's a Corporate. Run Away!!
Customer support at its worst.
Never once I've come across a company that "acts" like they care, but in reality they tell you to Bug off.
They don't give a damn about the terrible experience you face with the product, especially the billing.
There are far better products out there. Stay Away.
August 11, 2023
Unprompted review
supportive towards the issues
September 3, 2023
difficult to navigate especially the…
difficult to navigate especially the screeshots and reports sections
August 25, 2023
Good customer support.
August 24, 2023
My account got SUSPENDED on weekends
Initially, my experience with Hubstaff was smooth until I encountered an unexpected suspension of my account. This occurred despite having an active subscription. What added to the frustration was that this incident happened over the weekend, when I attempted to reach out to their support, but to no avail, since their support isn't available on weekends.
Consequently, my team members were unable to log in and track their working hours until the following Monday. This situation prompted me to explore alternative time tracking solutions, ones that provided accessible support even on weekends.
As a result, we essentially enjoyed an unplanned break over the weekend and were back to business as usual come Monday, Eastern Standard Time.
During this downtime, I stumbled upon a new time tracking tool that also includes video screencasting. This tool has proven to be particularly beneficial for freelancers like myself, as it allows me to view and review their activities during their shifts. This feature has been instrumental in minimizing downtime and discouraging any slacking off.
August 31, 2023
I haven't had a problem so far
I haven't had a problem so far. It was the first time I had a problem and they solved it right away. They helped. I am very happy for him
August 30, 2023
I Do not recommend
August 21, 2023
They see to it my issue is resolved in…
They see to it my issue is resolved in a timely manner. Helpful and very understanding. More power.
August 14, 2023
A great platform for virtual work…
A great platform for virtual work monitoring and productivity! Excellent technical support as well.
August 22, 2023
Scam invoicing
Even if you pay for a yearly plan, you may be charged again if they decide to upgrade plans.
They keep on adding features that we don't need and don't ask for, and then charge us for them.
I've been charged for members that left.
Hubstaff is a real scam.
There are other similar services around, please check!!!
August 24, 2023
Unprompted review
Great app with project management
Great app with project management
Easy to use
Support very responsive.
August 16, 2023
They have suspended our account because…
They have suspended our account because of a mistake in their billing system even though all payments were processed, one payment failed and in retry, it worked
after the payment was processed the account was still "Suspended" and asked for updated payment info!
the card is working, updating the payment multiple times but the account is suspended, and their support takes more than a day to response
our remote employees stopped logging time for two days and we have to search for another alternative till they activate the account
I think it is not reliable and they are not taking the businesses stability seriously
August 19, 2023
Unprompted review
Reply from Hubstaff
Hi, Mohamed Azzam! Thank you for your feedback.
We are truly sorry that your organization was suspended due to an error on our side. This has been escalated to our developers and they are working to ensure it will not happen again.
After taking a look at our system, I see it has your organization has been activated and your remote workers were able to log time.
Once again our deepest apologies for the inconvenience this caused you. This was not the customer experience we wanted you to have.
If you need anything else or have any doubts or questions, please do not hesitate to contact us; we will gladly assist you. Have a great day!
Kind regards,
Daphne
I just did not like it.
August 10, 2023
Reply from Hubstaff
Hi, Maher! Thank you for your message.
We are sorry to hear you didn't like Hubstaff.
For feedback and improvement purposes, could you tell us what didn't you like about our product? Please feel free to reach out to us at support@hubstaff.com
Have a great day!
Kind regards,
Daphne
Keep up the good work!
August 8, 2023
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